Cloud service down?

[Mike Snow]

How do you check if the cloud service is down?

Today on my laptop I started getting the error message: "Cannot sync with cloud server, working with offline copy"

I checked and I have latest version installed. Subsurface on my mobile correctly shows all my dives as does the web site when I log in to https://cloud.subsurface-divelog.org. I have no "hyper-aggressive anti-malware" installed. Not sure what the problem is or how to diagnose.

Thanks,

Mike

[Chris DMV]

Working for me right now, 17 hours after your post from a US connection.

[Dirk Hohndel]

I was traveling internationally the last week and a half...

On Aug 18, 2025, at 23:12, Mike Snow  wrote:

How do you check if the cloud service is down?

You go to https://cloud.subsurface-divelog.org -- if that responds, the backend server is up :^)

Today on my laptop I started getting the error message: "Cannot sync with cloud server, working with offline copy"

That can have a number of causes - the error messages aren't the best at figuring that out. Could be a corrupted local copy, could be a routing issue, could be... hard to tell

I checked and I have latest version installed. Subsurface on my mobile correctly shows all my dives as does the web site when I log in to https://cloud.subsurface-divelog.org. I have no "hyper-aggressive anti-malware" installed. Not sure what the problem is or how to diagnose.

The FAQ tells you how to collect a log file. Try to access the cloud and reproduce the error, then quit and send the log file to me.

/D

[Peter Slegg]

Hello,

Yesterday I opened Subsurface desktop (Ubuntu) and tried to connect to the cloud and it is not pulling the latest data down.  I can see the dives on my phone.

When I tried the "cloud storage online" menu option it shows the error "Failure taking cloud storage online".

The problems remain today (2025-11-02).

Peter

[Peter Slegg]

Just after I wrote that, the connection started working and I am able to see my recent dives.