Re: Cannot sync with cloud server, working with offline copy
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Dirk Hohndel
Jun 4, 2024, 4:14:20 PMJun 4
to Subsurface Divelog
In most cases it's a credential issue. But please look at the FAQ how to obtain log files and attach them to a response, just in case they tell us something more:
https://subsurface-divelog.org/faq/?lang=en#winlogs
So open Subsurface on your MS Surface, try to save the data to the cloud, creating that error message, then quit Subsurface (that's really important, otherwise the log file may not be completely written) and send us those two files.
/D
> On Jun 4, 2024, at 12:33, Darrell Pelan wrote:
>
> Hi,
>
> I uploaded my log file to the cloud from my desktop in preparation for my current trip. I am not able to access the cloud from my laptop (MS Surface). I get the error message in the subject line. I can connect to it with my Android phone.
>
> Any ideas on how to troubleshoot my connection issue?
https://subsurface-divelog.org/faq/?lang=en#winlogs
So open Subsurface on your MS Surface, try to save the data to the cloud, creating that error message, then quit Subsurface (that's really important, otherwise the log file may not be completely written) and send us those two files.
/D
> On Jun 4, 2024, at 12:33, Darrell Pelan wrote:
>
> Hi,
>
> I uploaded my log file to the cloud from my desktop in preparation for my current trip. I am not able to access the cloud from my laptop (MS Surface). I get the error message in the subject line. I can connect to it with my Android phone.
>
> Any ideas on how to troubleshoot my connection issue?
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