Trouble Creating Cloud Account

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Mark Phillips

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Jun 27, 2022, 6:20:42 PMJun 27
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I followed the instructions to create a Cloud account on a fresh install of the SubSurface software on Ubuntu 18.04. I received the email with a PIN number, but the dialog for setting up the cloud account did not change; ie no text box to enter the PIN. I tried clicking Save and Apply, and all I get is incorrect password for the email address. Not sure how to proceed.

Mark

Jon Massey

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Jun 29, 2022, 11:09:24 AMJun 29
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I am also having this problem with SS 5.0.8 on Windows 10. No change in the preferences dialogue when entering username and password and clicking "Apply"

Jon

Jon Massey

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Jun 29, 2022, 11:14:36 AMJun 29
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I've just tried this on the mobile app and thankfully that shows what the error is. 

"Cloud storage email and password can only consist of letters, numbers, and '.','-','_', and '+' "

I was using a secure password generator which had added characters not on this allowed list. It'd be nice if the desktop app listed the password requirements.

Hope that helps,
Jon

Mark Phillips

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Jul 1, 2022, 1:35:14 AMJul 1
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Jon

Thanks for the info. My password meets all the character requirements you described. Is there a length restriction? My password is 17 characters long. If no length restriction, then I am still in the dark as to how to proceed.

Mark

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Jon Massey

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Jul 1, 2022, 3:07:42 AMJul 1
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Hi Mark,
The error message in the mobile app didn't say anything about length, so I've got no idea sorry!

Jon

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