Ijust updated to Windows 11, and installed Adobe Acrobat. The website forced me to install Adobe Creative Cloud, and insists I use that to install all apps. It says it has installed Adobe Acrobat, and there is no "Pro" option available. I am able to edit pdfs online using the cloud based version of the software, but the desktop app version will only open adobe acrobat reader, so I cannot edit a pdf unless I use the web based version. Did they get rid of the acrobat pro desktop app, or do I need to do something to use that instead of the reader? I have tried setting my defaults, etc., and they do not show it as "reader" they simply say "adobe acrobat".
When I open the desktop version (Adobe Acrobat) I only have 6 tools available. I have tried viewing all tools, and searching. I cannot edit pdf, organize pages, redact, etc. Only view, and request signatures. See attached screenshot. At the top it says Adobe Acrobat Reader. However, when I launch creative cloud, this is the only thing that opens.
When I access the web version, I can use all the tools. When I click download desktop application, it sends me to adobe creative cloud, and creative cloud says I have Adobe Acrobat installed, not Adobe Reader.
Also, just FYI, when I search my installed apps, I do not see Adobe Reader anywhere. Same when I open Creative Cloud to see what apps I have installed. Adobe Reader is not listed anywhere, and I do not seem to be able to uninstall adobe reader. I also do not have it as an option in my default preferences. In all of these places, I can only select Adobe Acrobat. However, every time I open a pdf, it says Adobe Acrobat Reader at the top, and will not let me edit a pdf.
In Windows 11, suddenly the window frame changes color (windows 7 type). Your applications work as if they are broken, with instability.
I had a positive view of your company and I stopped paying subscription for your apps but with various dumb problems the situation is frustrating.
Would you mind sharing the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and ensure you have the recent version 22.3.20322 installed. Go to Help > Check for updates and reboot the computer once.
Also, try to repair the installation from the help menu (Win Only) and see if that works.
Please try to reset the Acrobat preferences as described here -discussions/how-to-reset-acrobat-preference-settings-to-defau...
You may also try to create a new test user profile with full admin rights in Win and try using the application there and check.
My best is guess is that it seems like a registry key preference is somehow retained from an older Windows interface version, specifically if Windows 11 was not a fresh install (not installed from scratch, but as system upgrade on top of an older Windows version).
For example, If you downloaded and installed Adobe Acrobat (64-bit) using the Adobe Creative Cloud(CC) app, and allowed the CC app to perform the install automatically, this method seems to break 64bit and 32-bit library modules, or even fail to download and install required .Net Framewrok or Visual C++ dependencies (in order to reflect the proper updates).
In which case, a conflict will pop up every time the host program (in this case Adobe Acrobat) requires from the OS a dependency module which is not properly registered in the WOW64 or the WOW6432Node susbsystem(s).
Assuming that this was your installation method, I would recommend to try and uninstall your current version of Adobe Acrobat, run the AcroCleaner tool, and then download Acrobat from another official Adobe download source (not the CC app and manually execute the installer program).
If the problem would persist after employing this method with a Acrobat Pro (64-bit), you may also try and test with Acrobat Pro (32-bit) version, and maybe we could even narrow down the issue further to a Microsoft Windows registry preference (just a guess in the blind).
I have windows 10 and acrobat reader DC. Acrobat will not open, just spins and then stops. PDFs will not open unless I open through email. I have tried uninstalling and reinstalling, I have tried trouble shooting. not sure what else to do. I have read other threads that suggest opening Acrobat and changing settings but I cannot even open to get to settings.
We're sorry for the trouble you had with Adobe Reader, please reboot the machine once and use Acrobat cleaner tool to remove any corrupt and conflicting installation files Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs
Hi Anan Sri, I did what you mentioned but it still does not open. I have Uninstalled, reinstalled multiple times, applied compatibility, watched multiple tutorials but it is not opening. I have to use pdf for my office work, please help me fix this problem.
The same problem. As can be seen in Task Manager, the program has started up, but not the graphical interface, nothing is displayed on the the screen. Compatibilty setting (Windows 8 ) solved the problem.
Link for Cleaner tool do not work & could not find it. Second time in 1 month that Adobe will not open. Compatibility is set for Windows 8. Will not change - Do No Open with Protected Mode Disabled is marked. When try to change it pops up -"Adobe Acrobat cannot Open in Protected Mode due to an incompatibility with your system configuration." I have already uninstalled & reinstalled this program. Please advise.
hi. i read your response. I have windows 10 and my PD f's are being saved to Microsoft edge. I decided to purchase adobe acrobat user guide because the Adobe Reader I had would only allow me to read and I wanted to be able to edit my pages for move the pages around in my document. However I did everything that you told me but it won't show me a compatibility under the same category that you mentioned it doesn't have compatibility under properties so I'm wondering what to do from there
Hi, I have the same issue. I have Adobe CS. All programs work, apart from Acrobat. Very annoying. Tried all above, and lots more (de-install / install 2, 3 times) hoping for fixes. Adobe must know of this issue. Where's the fix?
was having same problem, did everything that was suggested, cleaner, re-install etc... still had same issue. sigh... was getting really frustrated been trying to find a solution since we updated to windows 10. anyways for the heck of it, i clicked on "run compatibility troubleshooter" (from the properties of Adobe icon) then "try recommended setting", now i have done this before, but it always suggested i try compatibility with windows 7, this time it suggested windows 8..... and Hallelujah, it works!!
I have the same issue - since last week. I can only open Acrobat DC as administrator, ok I can't even open it via this method anymore... and all of the above fixes didn't solve the problem. I have un- and re-installed the program through Creative Cloud, and now when I click on a pdf-file from inside filemanager, it says it cannot find the file!
It started as failure to open PDFs; I uninstalled and reinstalled AR DC, still PDFs on emails in MS Outlook would not open. Then I tried to open PDFs in Documents folders - got a message "Windows cannot find [file name clicked on]. Make sure you typed the name correctly then try again". I got the Adobe Cleaner which cleaned up and uninstalled AR DC; reinstalled it again from Adobe website. Still cannot open any PDF anywhere with AR DC. But can open PDFs perfectly OK with Avast Browser and Google Chrome. Then found I cannot even open AR DC as a free standing program by clicking in program list, and right clicking does not offer an 'open' option. So completely stuck! Help please.
I'm hoping this post will add tot the noise and hopefully get attention drawn this way sooner. Have tried every fix mentioned in this thread. Have even messed with my registry, which I rarely do, based on other threads for simillar problems. I have regular desktop Acrobat DC installation so I can use it when I have no connectivity, which is often. This is a crippling problem that just started two days ago for me. Probably based on a windows update.
OK, I have been struggling with this same issue for weeks and, at least for me, have come upon a solution. Find the Acrobat DC icon on your desktop or from within the directory where the program is located. Right-click and choose "Properties". Click "Compatability" and check the box to enable it to run in compatibility mode for Windows 8. Click "OK" and then try to open Acrobat DC. It should open right up....at least it did for me. Hope this helps cuz Adobe damned-sure ain't doing nothin' to address this problem!
I, too, have just started to have this problem (started around June 8, 2020): when trying to open any .pdf file, I get the error message, "Windows cannot find [file @ location]. Make sure you typed the name correctly, then try again." Am using Windows 10. Have used Adobe Acrobat and Cleaner Tool, reinstalled from provided download, ran as administrator, etc. I too, am keeping Acrobat Reader as a stand-alone from the Creative Cloud, because my Internet is very spotty (thanks, AT&T!). But still does not work! Please fix this or put some fire under Microsoft's ass to get it to work.
[For the "did you search?" trolls, yes I've searched for answers and I have gotten nothing even close to what I'm searching for. I'm at work and can't spend precious time searching more and this flaw is killing my productivity thereby impacting my ability to support my students.]
I am going MAD with Acrobat moving the window and resizing the window every time I open a different PDF file. I have my APP windows in certain places so I can see multiple things and transition between them quickly and efficiently. BUT, every time I open a new PDF file for another student, for unknown, illogical, maddening reasons Adobe keeps moving the window to another location and resizing it. No other apps do this.
I have temporarily found a workaround for the resizing by setting the default to open @ 100%, but what I would REALLY like is for it to let me set the window size and location then when I open PDFs it opens them right where I set it instead of it deciding to make me move and resize this for EVERY &^%*^$ FILE. Ths wasn't a probem long ago, but I'm finding Acrobat to be increasingly maddening as time progresses. I'd use another app to open PDF's but because it's a district/company laptop, I cannot.
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