Download Excel File Conversion For Giro V3.0
Lin Hosley
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Temporary ID is a 10-digit number issued to each registered customer. This number is used for the purpose of identifying our customers when activating their Internet Banking service online. For the enhanced Internet banking, we no longer use the NRIC/ Passport of the customer as the default User ID.
Temporary Password is a random 6-digit number generated during registration. This is the PIN whereby you use to logon to our Internet Banking together with your Temporary ID. This PIN is unique to each customer for the purpose of first time activation or login.
There are 2 methods through which the Temporary Password is provided to the customer:
- SMS directly to customer's registered mobile phone - Instant upon registration
- PIN Mailer directly mailed to customer - 3 to 5 day
The SMS Temporary Password normally expires within 5 days. Your SMS messages will indicate the expiry date. You will need to activate your Internet Banking service within this period. If your Temporary Password has expired before you are able to activate our service, please contact our Service Consultants for a replacement Temporary Password. To avoid confusion, we encourage you to delete the SMS from your mobile phone when the Temporary Password has been successfully keyed-in to Internet Banking and accepted.
If you suspect that your PIN has been stolen or exposed to others, please call our Customer Service Hotline at 1800 747 7000 to terminate the PIN immediately. The Bank will issue you a new set of ID and PIN.
Yes. You can select your latest transaction or historical transactions that you wish to keep and click on the 'Download CSV file' button to save the information on the excel spreadsheet for your tracking.
The minimum deposit for opening a Singapore dollar Cheque & Save account is SGD 5000. Whereas the minimum deposit for opening a foreign currency account is USD 5000 or equivalent. It is applicable only to personal accounts.
The minimum deposit for opening a Singapore dollar Time deposit account is SGD 5000 (for individuals only). Whereas the minimum deposit for opening a foreign currency Time deposit account is USD 5000 or equivalent (for individuals only).
Funds will usually be available to payee in 2 to 3 business days later, subjected to the receiving bank. However, the amount will be debited from your Standard Chartered account on the same day for immediate transfer. It is advisable you make allowance and pay 1 business day before the due date to cater for any unforeseen delays.
The successful transfer will be reflected in your month-end statement. However, should the fund transfer transaction is unsuccessful, you will receive a credit advice from the bank to notify you of the Interbank GIRO returned item.
Paying bills online saves you the hassle of writing cheques and queuing at the branch. What's more, you can avoid late payment charges as you can do an immediate payment and set a future date or scheduled recurring instructions for your bill payment.
You can pay bills to any of our 203 participating billing organizations. To find out more, logon to our Internet Banking now. Look out for more participating billing organizations as we are constantly enhancing our bill payment service.
Your bill reference is provided by the billing organization, and is usually the account/card number printed on your payment/invoice slip. If you are unsure, please kindly check with your respective billing organization.
You will need to do a one time initial set up to add the billing organization that you wish to make payment to. Simply go to 'Pay' and click on 'Add Biller'. All you need to do is to select the billing organization that you wish to set up, enter the billing reference and click on 'Confirm new payee details'.
The successful bill payment transaction will be reflected in your next billing statement with the respective billing organizations. You can also enquire your post-dated bill payment instructions for the upcoming 90 days and status of the previous transactions of up to 90 days at the 'Payments/Transfers History'.
Please allow at least 2 to 3 days from the day of your payment date for the payee to receive your payment. Customer should be advised to pay 3 working days in advance to allow sufficient time for processing.
Yes, you can do an immediate payment, set a future date or schedule a recurring instruction for your bill payment. However, if you are setting a future date or scheduling a recurring instruction, please ensure that you have sufficient funds in your account, as your account will be debited on the day of payment.
You need to ensure that sufficient funds are available by the effective due date as your account will be debited on the effective due date. Should there be insufficient funds in your account, your payment instruction will be rejected.
Online International Funds Transfer has the following advantages:
- You can perform the fund transfer at any time of the day and any where across borders
- Save the hassle of queuing at the branch
- Enjoy lower fees and charges when you perform international funds transfers online
The foreign exchange rate displayed online is only indicative and it does not represent the actual rate that takes effect on your International Funds Transfer. The exchange rate is subjected to the Bank's prevailing exchange rate as of the date and time of processing.
You can check your debiting account to verify that the transaction has been completed. Alternatively, you can check under your transfer history to see whether the transaction has been successfully processed. The bank will also send you a debit advice once the transaction is effected successfully.
Simply enter the name and address of the person you wish to pay via Standard Chartered Internet Banking. Upon receipt of the Cashier's Order, your Payee can then deposit the Cashier's Order in any Singapore bank of their choice, the same way as depositing a normal paper cheque. The Bank will then print the cheque and mail it on your behalf.
Using the eCashier's Order facility has the following advantages:
- A Chequebook is not required to send paper cheques.
- You can issue Cheques anywhere and anytime via the Internet.
- Ordering Cheques online is more cost-effective than ordering them at a branch.
If the application is submitted successfully, the status of the transaction will indicate "Submitted". Once it is been processed, the status will be reflected as "Successful" or "Rejected" under the Payment & Transfer History.
Standard Chartered has ensured that this facility is very secure. It is only possible to send a eCashier's Order to Payees registered using our 2-factor authentication system, i.e. ALP (Additional Login PIN). This provides additional security for our customers. The paper Cashier's Order can only be deposited into a bank account bearing the Payee's name.
The Cashier's Order can only be cancelled if the payee has not deposited the cheque. By submitting a cancellation request, you have agreed to indemnify the Bank for any claims made by the Payee against the Bank. The prevailing charges still apply (currently waived) and it may take up to two working days for a refund.
You can view your current Standard Chartered Credit Card latest statements and previous 2 months card statements online. All you need to do is to click on 'Transactional History' under 'Cards' and key in the period of the transactions you want to view.
To pay for your personal credit cards, simply click on 'Card Payment' under 'Payments/ Transfers' and select the card you wish to pay. You have the options to pay Outstanding, Minimum or Full amounts. You can change the payment to any amount after you have selected any of the 3 options.
Yes, you can pay a 3rd party Standard Chartered credit card. To pay for a 3rd party credit card, simply go to '3rd party Funds Transfer/ Bill Payments' under 'Payments/ Transfers' and add a new bill payment payee. Click on 'Standard Chartered cards' from the list of merchants and fill in your payee's credit card information. Once you successfully submitted your payee's information, you can pay bills via immediate, future transfer or scheduled payment mode.
The Mail Box is a feature in our Internet Banking that allows you to retrieve any messages that the Bank sent to you. The mailbox is also used to notify you of any processing errors for your transactions or instructions. It is recommended that you check your mailbox regularly.
No, the Mailbox is only for communication between you and Standard Chartered Bank (Singapore) Limited. For security reasons, we do not accept any instructions relating to financial transactions through the mailbox.
Minimum Hardware Requirement Minimum Software Requirement PC with Pentium 166 MHz processor or higher Microsoft Windows 95/98/NT/2000/XP operating system 32 MB RAM or higher Google Chrome version 44 and above minimum, 800 x 600 screen resolution SVGA or higher resolution monitor, 256 colours Mozilla Firefox version 38 and above Modem of 56kbps or higher Safari Version 8 and above Microsoft Internet Explorer Version 10 and above
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This service employs the 128-bit Secure Socket Layer (SSL), which is one of the strongest encryption technology most commonly used by large-scale online merchants, banks, and brokerages worldwide. For transaction level security, this service employs "Two-Factor Authentication" to verify customer identity. All online sessions between you and the bank are protected by up to 128-bit encryption, which best protects your information against disclosure to third parties.
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