[Urgent Atten: Please] Re: Supply of VVVF Drive for Kunal Nakshatram M-1, Pune

[Sagar Itkar]

Respected Mr. Desai sir,

I am writing this mail on behalf of NAKSHATRAM M Block; Chinchwad- 411033.

We wanted to put our concerns regarding the subjected matter however getting hold of Pune ThyssenKrupp team seems to be difficult, we are waiting for their response.

Our main concern to get the exact technical reason on how working drive got faulty suddenly; as there was multiple communication happen with service engineer and as per there were no issues at all with M1 lift.

Also to highlight to you that this has happened 3rd time from the last 3 consecutive years that whenever there is service renewal stage comes in then there is case of faulty drive which gets raised suddenly from ThyssenKrupp team.

Firstly we as Core team, Leading the society and front ending this & for all the member of society, we need to provide the strong technical reason on how the working lift suddenly got drive faulty.

Secondly even the quote which is provided has much higher figures than ever before, we request to have this relooked and provide the revised quote.

Third is that, we had major issues couple of months back regarding the service provided by the ThyssenKrupp team to NAKSHATRAM M Block; And that time we recommended to change the Escalations contacts for our building from top to bottom [Up to 3 levels] however that was not agreed by ThyssenKrupp team providing the technical\internal reasons. Today we again reiterate that point & expecting your positive response.

Thanks for your valuable time for going through this lengthy mail.

Waiting for positive response,

Regards,

Mr. Sagar Itkar

Treasurer- M Block NAKSHATRAM

From: Vijay Amritkar <vijay.a...@gmail.com>
To: yogendr...@elevator-in-thyssenkrupp.com; manoj....@elevator-in-thyssenkrupp.com
Cc: core_commite...@googlegroups.com
Sent: Thursday, June 27, 2013 2:43 PM
Subject: Re: Supply of VVVF Drive for Kunal Nakshatram M-1, Pune

Dear Mr. Manoj and Mr. Yogendra,

Can you please update us on the detailed technical reason for drive failure.

We observe that your team(specifically Mr. Rajkumar) has just a solution to replace the parts with new parts without trying to technically debug/resolve it. This can not and should not be the solution to gain the good customer satisfaction.

Looking for your response on this.

Thanks and Regards,

Vijay Amritkar.

Chairman, Nakshatram m wing

On Wed, Jun 26, 2013 at 6:40 AM, Vijay Amritkar <vijay.a...@gmail.com> wrote:

Dear Mr Manoj

Thanks for sending the quotation. Please can you explain us the exact technical issue for replacement of the lift drive?

Thanks and Regards,
Vijay Amritkar

Chairman, Nakshatram m wing.

On Jun 25, 2013 12:46 PM, "Manoj O Thakre" <manoj....@elevator-in-thyssenkrupp.com> wrote:

Dear Sir,

"THYSSENKRUPP GREETINGS OF THE DAY"

Please find enclosed herewith the copy of our offer for your perusal.

We are looking forward for your valuable order. Hope our quotation in the tune of your requirement. Please do not hesitate while contacting us.

We are interested in long-term associations with you.

Thanks & Regards

Manoj O Thakre

Executive – Service (West Zone)

ThyssenKrupp Elevator (India) Pvt. Ltd.

202-A, The Orion Building,

5, Koregaon Prak Road,

Pune – 411 001

India

Phone: +91-20-2613-9557

Mobile: +91-9665-054-543

Fax: +91-20-2611-4604

Email: manoj....@elevator-in-thyssenkrupp.com

Visit our India website: www.thyssenkrupp-elevator.co.in

Developing the future with you.

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