Brussels Airlines Wheelchair Assistance +1–888–738–0817

[Assistance Special]

For travelers with limited mobility, navigating the complexities of airports and air travel can often feel overwhelming. That’s why Brussels Airlines Wheelchair Assistance exists—to make your journey easier, safer, and more comfortable. Whether you’re flying short-haul within Europe or embarking on a long-distance adventure, Brussels Airlines ensures that accessibility is part of your experience from beginning to end.

What Is Brussels Airlines Wheelchair Assistance?

Brussels Airlines Wheelchair Assistance is a complimentary service offered to passengers who have reduced mobility or need help navigating through the airport and onboard the aircraft. The service is available for a wide range of passengers including elderly travelers, those with temporary injuries, or people with permanent physical disabilities. This assistance includes help at check-in, during security checks, throughout the boarding process, and upon arrival at your destination. Depending on your needs, you may receive help up to the aircraft door, up or down stairs, or all the way to your seat inside the cabin.

Types of Assistance Offered

Brussels Airlines follows international guidelines and offers three main categories of mobility assistance:

• WCHR (Wheelchair Ramp): For passengers who can walk short distances and climb stairs but need help over long distances.

• WCHS (Wheelchair Steps): For passengers who cannot climb stairs but can walk short distances.

• WCHC (Wheelchair Cabin): For passengers who cannot walk at all and require full assistance, including to their seat. 

These categories help Brussels Airlines staff prepare the right level of support for each individual.

How to Request Brussels Airlines Wheelchair Assistance

To ensure proper arrangements are made, you should request wheelchair assistance at least 48 hours before your flight. You can do this during the online booking process, by contacting Brussels Airlines’ customer service, or by reaching out to your travel agent.

When requesting assistance, be prepared to provide:

• The level of support you require (WCHR, WCHS, or WCHC)

• Whether you’ll be traveling with your own wheelchair or mobility aid

• Any medical devices or special needs you may have

The more detailed your request, the better Brussels Airlines can tailor the service to meet your needs.

Traveling with Your Own Wheelchair or Mobility Aid

Brussels Airlines allows passengers to bring manual or powered wheelchairs, walkers, and other mobility aids free of charge. These items are usually transported in the aircraft’s hold, but you may use your wheelchair up to the aircraft door, depending on the airport facilities and type of equipment. If you are using a powered wheelchair, you will need to provide technical details such as the type of battery (dry cell, gel, lithium-ion, etc.) to comply with safety regulations. Once you arrive at your destination, your wheelchair or mobility aid will be returned as quickly as possible—typically at the aircraft door or baggage area.

What to Expect at the Airport

Upon arrival at the airport, you’ll be greeted by trained staff ready to assist you. With Brussels Airlines Wheelchair Assistance, you’ll receive help navigating check-in, security lines, and the boarding gate. You’ll also be offered priority boarding, giving you extra time to settle into your seat before other passengers board. During the flight, if you need help moving around the cabin or accessing the restroom, the crew is available to assist within safety and comfort limits. Upon landing, assistance continues until you are safely at your final destination or connecting gate.

Why Choose Brussels Airlines Wheelchair Assistance?

Brussels Airlines is committed to inclusivity, safety, and dignity for all passengers. Their wheelchair assistance program is not just a service—it’s part of a broader effort to ensure equal access to air travel. The staff are trained to handle each situation with professionalism and respect, giving passengers peace of mind throughout their journey. Whether you’re flying alone or with a companion, Brussels Airlines Wheelchair Assistance is designed to take the stress out of air travel, allowing you to focus on what matters most: your trip.