HItoday I went into intel driver & Support Assisant I waited for it to scan my dell laptop. Today it came up with a Graphics driver for my laptop. So I let it download first and then I pushed on the installation wizard. Then after the terms screen I pushed next. The next screen showed what the intel graphics intaller was going to install. It said it was going to install the graphics driver, intel command center. What I want to now is whether I should check the box to excute a clean install. Is it safe to do this I do not want to mess up my dell laptop.
In your case, my advise is not to check the "clean install" box. By doing this your currently installed driver will be uninstalled and you will loose the ability to roll back driver in case that the new one will not function correctly. You should be aware (this is also explained in the Detailed Description on the Driver Download page) , that this is Intel Generic Driver and you may loose all customization prepared by the OEM for your laptop. Therefore, it is advised to use graphics drivers from the OEM site.
You should not describe your problem in this thread, since you may have other computer. Any way, if your computer works OK, in my opinion you may disregard this Windows Update errors. Those are Optional Updates and better to disable it. Download and install Drivers from the OEM site rather than from Windows. The Microsoft Catalog is not always updated.
I use windows Insider, so I usually update my computer and I don't want to be incapable to do so. Am just asking if I can use sfc /scannow or DISM /Online to fix it because I saw online that the Error is either "missing files in the Windows Update or Windows Update can't locate the Microsoft Software License Terms". So am assuming It's the first one.
I didn't wrote "you should not describe your problem here" but I wrote "You should not describe your problem in this thread, since you may have other computer." This some one else thread with other problem, other hardware and could be other solution. So, I meant to say that you should open a new thread.
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I used to use the laptop for gaming about 2 years ago but stopped. Now I'm trying to get back into those same games and have found that they are incredibly slow - even with graphics at minimal. Some of the games tell me that my "graphics drivers are 597 days old" - which would match the date being shown as my driver date (5/19/2016). The problem is that when I go to intel to update my graphics driver, none of the ones I try (which I believe match my specifications) will successfully download because it tells me I don't "meet minimum requirements". When I try using the intel driver and support assistant, it tells me that there are no updates available. How can my graphics drivers be 597 days old with no updates available? Have intel stopped releasing graphics driver updates for my graphics card/processor?
I am resigned to the fact that I will probably have to purchase a new laptop in order to get a better gaming experience, but I just wanted to check whether I was missing anything obvious first. I'd appreciate any advice or assistance on whether I actually do have the most up to date graphics driver available to me or, if not, how I can go about installing one more up to date.
I have the same query and would like more info. My gaming manufacturer (Big Fish) after performing a diagnostics, directed me to an update for my Windows 7 Home Premium 64-bit Service Pack 1, Toshiba Portege that has the Intel (R) HD Graphics 3000 installed; Driver Date 7/13/2015, Version 9.17.104229. When I tried to make the recommended installation I received this error message: "This computer does not meet the minimum requirements for installing the win64_15.36344889.exe software." All devices I have checked say, "The device is working properly."
My real question is what, other than the graphics driver, would prevent my computer from downloading new games and not responding when clicking on a downloaded game. If the device is working properly, but is no longer supported by Intel, can that still be why I can no longer download and install these games?
As an aside, I ran this computer in Safe Mode and was able to open two games, Scrabble and Burger Shop 2. The former has no graphics to speak of. The latter has limited graphics. , Unfortunately, I do not know what to do with this information to fix the problem.
I have a 5 year old Inspiron laptop with the i3 2.40ghz 2370m processor and Intel HD 3000 graphics card. It NEVER made the list as being supported for Windows 10 by Dell or Intel. I UPGRADED ANYWAY to Windows 10 when it was released. I have had a great experience with only a few driver issues. Mostly during the first year W10 was released. Last few months I've been using a 4k HDR TV as my primary display w/HDMI. I noticed when I 1st connected it with the newer 2.0 HDMI cable the card read the resolutions it could use that my TV supports like wider xvYCC EXTENDED GAMUT. The result is a wider and deeper range of color overall.
TODAY I SUCCESSFULLY SET A CUSTOM RESOLUTION WITHIN THE INTEL GRAPHICS AND MEDIA CONTROL PANEL TO 3840X21260, REFRESH 30HZ, CVT-RB TIMING. I tried many different refresh rates but 30hz is highest the card accepted. I'll see over the next few weeks how the lower refresh affects viewing. I HOPE THIS HELPS OTHERS WHO MIGHT HAVE A SIMILAR SITUATION! I WAS THINKING OF GETTING A NEWER COMPUTER THAT SUPPORTS 4K BEFORE I TRIED THIS! THE DRIVER IS 9.17.10.4459
I have tried installing new drivers multiple times before as the tool told me I needed to, however every time I eventually give up because it always gets stuck on the same thing. Last night I let it update itself and I woke up to still be on the same thing and I have no idea what to do anymore as they have needed to be updated for quite some time.
Thank you for the reply! I might sound a bit dumb but what do you mean by driver package, and where can I download this from? What do I look for in the Apps & Features part as I see 5 Intel programs but nothing that suggests graphics
In the Apps and Features (or Programs and Features, depending upon you version of Windows), applet, you want to uninstall the package labelled Intel Graphics Driver. If you are not seeing a package with this name, then what has likely happened is that, somehow, you have a partially uninstalled package sitting there (and this can hang any subsequent attempt to uninstall it). If you are at this point, with the knowledge level that you have, it is going to be difficult to walk you through it, but let's at least try. Following the process I outlined above, substitute the following for Step 3:
In this case, we tried to replicate the issue in our Intel labs but did not get the same outcome, we were not able to replicate the problem. From our side, we can confirm there is not a bug like this reported on our database, and the drivers don't seem to be the issue.
You mentioned that his issue doesn't occur with the OEM drivers and that you have no problems installing them, so we recommend those, especially for a laptop since they were tested, validated, and customized by the manufacturer of the computer.
If you must install the latest generic drivers, then the next thing we recommend to try is a clean installation of the Operating System to discard a corruption in the OS side with the Intel generic drivers.
It is worth mentioning that the driver or software for your Intel component might have been changed or replaced by the computer manufacturer (OEM). OEM drivers are handpicked and include customized features and solutions to platform-specific issues. In this case, we would like to recommend a clean installation of the graphics driver using the OEM driver from Acer* to discard driver-related issues.
Also, so we can understand better the scenario, in case the system works fine with the ACER* OEM driver but you still want to install the Intel generic drivers, please let us know if there is any particular reason why you are interested in using these drivers. For instance, do you have any other issues with the ACER* OEM driver that is not present with the generic drivers?
And about your question:
I don't recall having any problems with the OEM driver, I just had always been accustomed to using the latest available version of the generic drivers and had never had any failures. So I wanted to know if there was a bug with the latest versions or was it because of some other kind of problem peculiar to my laptop.
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