New PayPal Refund Policy

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al...@bikeman.com

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Apr 8, 2019, 9:08:52 AM4/8/19
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Anybody else using PayPal aware of the refund policy change effective May 7th?  They will no longer be crediting back fees on the original transaction for refunds.  


This will be a big impact on our business as in addition to standard PayPal payments they are our credit card processor.  The favorable fee policy with refunds was one of the reasons we went with PayPal as a processor in the first place.  Just wondering who else is affected by this change and how you will be handling it.

Thanks!

Alan N. Starrett
Bikeman.com 

Fico

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Apr 8, 2019, 10:10:49 AM4/8/19
to al...@bikeman.com, Stone Edge User Group
We are in the exact same boat and in addition PayPay just took away our account manager. I guess we will start looking into alternatives.




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al...@bikeman.com

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Apr 8, 2019, 10:39:07 AM4/8/19
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We may be forced to look into alternatives as well.  If you can share what you find I would be happy to do the same.


On Monday, April 8, 2019 at 10:10:49 AM UTC-4, Fico wrote:
We are in the exact same boat and in addition PayPay just took away our account manager. I guess we will start looking into alternatives.




On Mon, Apr 8, 2019 at 8:08 AM -0500, <al...@bikeman.com> wrote:

Anybody else using PayPal aware of the refund policy change effective May 7th?  They will no longer be crediting back fees on the original transaction for refunds.  


This will be a big impact on our business as in addition to standard PayPal payments they are our credit card processor.  The favorable fee policy with refunds was one of the reasons we went with PayPal as a processor in the first place.  Just wondering who else is affected by this change and how you will be handling it.

Thanks!

Alan N. Starrett
Bikeman.com 

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Abdul Khudayar

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Apr 8, 2019, 1:34:45 PM4/8/19
to al...@bikeman.com, Stone Edge User Group
Hello,

I use Chase with USA epay and it works great with SE.  I am not sure why anyone on earth stays with paypal, they are one of worst companies, siding with customers always with disputes, locking your account, holding your money, closing your account and so on.

I have had very good experience and customer service from Chase and USAepay is pretty good as well, there rates will be better then paypal.

Regards,


Abdul Khudayar
Golden Plaza Distributors
7865 Edmonds Street
Burnaby, BC
V3N 1B9
Tel: +1-604-669-0587
www.goldenplazadistributors.com


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Kamal Haddad

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Apr 8, 2019, 1:41:55 PM4/8/19
to Abdul Khudayar, al...@bikeman.com, Stone Edge User Group

We have been very happy with eMerchant-Bill Dumond has been a longtime supporter of Stone Edge Merchants.  Reach Out to Aaron Easton at 866.979.0260

 

Kamal

Asim Khan

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Apr 8, 2019, 1:49:09 PM4/8/19
to Kamal Haddad, Abdul Khudayar, al...@bikeman.com, Stone Edge User Group
The thing is, it is much easier for most people to checkout with PayPal on mobile.  The majority of my transactions on mobile now.  They don't have to dig for their credit card out of their wallet.  We also have Amazon Pay, but we still see so many PayPal transactions because of ease.  This is definitely a cash grab for PayPal at the expense of upsetting their retailers.

To view this discussion on the web visit https://groups.google.com/d/msgid/stoneedge/115f01d4ee32%2448b36980%24da1a3c80%24%40wholesalepoint.com.

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Abdul Khudayar

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Apr 8, 2019, 1:56:25 PM4/8/19
to Asim Khan, Kamal Haddad, al...@bikeman.com, Stone Edge User Group
Keep paypal standard, and switch paypal pro to one of the many other suppliers.

Regards,


Abdul Khudayar
Golden Plaza Distributors
7865 Edmonds Street
Burnaby, BC
V3N 1B9
Tel: +1-604-669-0587
www.goldenplazadistributors.com

Paul Christel

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Apr 10, 2019, 4:56:44 PM4/10/19
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Did PayPal change course on this?  It is no longer listed as an upcoming change on the page linked below.

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al...@bikeman.com

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Apr 10, 2019, 5:11:47 PM4/10/19
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Well that is curious isn't it?  We have not received any info about a change of course but as you mention it has in fact been completely removed from the update page.  The change date has been backdated as well, effective date was May 7th for all changes, now it is/was March 29th.  If they indeed changed course it seems they should have communicated it to customers to help stem the tide of them leaving.


On Wednesday, April 10, 2019 at 4:56:44 PM UTC-4, Paul Christel wrote:

Did PayPal change course on this?  It is no longer listed as an upcoming change on the page linked below.

 

 

From: ston...@googlegroups.com [mailto:ston...@googlegroups.com] On Behalf Of al...@bikeman.com
Sent: Monday, April 08, 2019 8:09 AM
To: Stone Edge User Group
Subject: [Stone Edge User Group] New PayPal Refund Policy

 

Anybody else using PayPal aware of the refund policy change effective May 7th?  They will no longer be crediting back fees on the original transaction for refunds.  

 

 

This will be a big impact on our business as in addition to standard PayPal payments they are our credit card processor.  The favorable fee policy with refunds was one of the reasons we went with PayPal as a processor in the first place.  Just wondering who else is affected by this change and how you will be handling it.

 

Thanks!

 

Alan N. Starrett

Bikeman.com 

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Paul Christel

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Apr 10, 2019, 5:15:00 PM4/10/19
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We had never received notification of the change to begin with.  The first I heard of it was your post.

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al...@bikeman.com

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Apr 10, 2019, 5:22:06 PM4/10/19
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Friday night I received a "Notice of Policy Updates" email from PayPal referencing that link that as of Monday still included the change in policy for refund fees.
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