Office Update

[julia]

Hello!

If you are using Stone Edge with Office 365 with an SQL database, be aware the most recent Microsoft Office updates may cause errors when trying to write to tables.

Follow this guide to turn Microsoft Updates off: How to enable and to disable Microsoft Update - Microsoft Support

If you have already installed the latest version and are getting the errors, you can follow these steps:

1. Disable Microsoft Office Updates.
2. Make sure all Microsoft Office products are closed.
3. Open Command prompt as an administrator.
4. Type in the following commend lines (hit the [Enter] key after each).
   1. cd %programfiles%\Common Files\Microsoft Shared\ClickToRun
   2. officec2rclient.exe /update user updatetoversion=16.0.19822.20086

If you are still having issues reach out to sup...@stoneedge.com

[er...@stoneedge.com]

Hello All,

This is Erich from support with an update on this issue.
We have tested the latest release of Microsoft Office 365, released on 4/21/2026. This release has not fixed the previously reported issue. The errors you will get are most likely the 3155 error when trying certain updates to orders or adding tracking. 
The version we have confirmed to still work was released on March 18. 

If you have Auto Updates on, I would recommend turning them off and following the instructions that Julia has provided at this time.
Those instructions were: 

1. Disable Microsoft Office Updates.
2. Make sure all Microsoft Office products are closed.
3. Open Command prompt as an administrator.
4. Type in the following commend lines (hit the [Enter] key after each).
   1. cd %programfiles%\Common Files\Microsoft Shared\ClickToRun
   2. officec2rclient.exe /update user updatetoversion=16.0.19822.20086

If you have issues or would like assistance in rolling back please reach out to Sup...@stoneedge.com.

Thank you,

Erich