RE: re[8]: ShipRush Case 68292 - EOF error in UPS Basic

[Paul Christel]

Kevin -
That change did not work in all environments (including ours). We therefore need the newly released version.( ShipRush_v12.1.118011_UPS). I will forward their notification to the group.


-----Original Message-----
From: Kevin Horowski [mailto:khor...@stoneedge.com]
Sent: Friday, September 21, 2018 8:32 AM
To: Paul Christel
Subject: RE: re[8]: ShipRush Case 68292 - EOF error in UPS Basic

In case you missed the Google Groups post, I was able to get a label to print with the new version of ShipRush in my Windows 10 environment using 7.036. I had to make the settings changes though that had already been mentioned by ZFirm. I made sure TLS 1.2 was the only protocol checked in IE and had to change the Internet Connection in ShipRush to Windows.

Kevin Horowski
Support Supervisor
Stone Edge Technologies
____________________________________
khor...@stoneedge.com
tel: +1.484.927.4819 | fax: +1-484-927-4805
www.stoneedge.com

This email and any attachments thereto may contain private, confidential, and privileged material for the sole use of the intended recipient. Any review, copying, or distribution of this email (or any attachments thereto) by others is strictly prohibited. If you are not the intended recipient, please contact the sender immediately and permanently delete the original and any copies of this email and any attachments thereto.

-----Original Message-----
From: Paul Christel <pchr...@trainsetsonly.com>
Sent: Thursday, September 20, 2018 7:04 PM
To: Sarah Rambeau <in...@shiprush.com>
Cc: Kevin Horowski <khor...@stoneedge.com>
Subject: RE: re[8]: ShipRush Case 68292 - EOF error in UPS Basic

We have been using v11 with StoneEdge for quite some time now.

Kevin -
Can you confirm we should be good to go?


-----Original Message-----
From: Sarah Rambeau [mailto:in...@shiprush.com]
Sent: Thursday, September 20, 2018 6:01 PM
To: Paul Christel
Subject: re[8]: ShipRush Case 68292 - EOF error in UPS Basic

Hi Paul,

I would suggest you reach out to Stone Edge before updating to confirm that they support ShipRush v12. So long as v12 is supported, this version should be as well. If you already have a lower version of ShipRush v12 installed and working with Stone Edge, we would expect this build to work as well.


Thank you for using ShipRush!

Sincerely,

Sarah Rambeau
ShipRush Team
Tel (206)812-7874
www.ShipRush.com

Share some like! http://facebook.com/shiprush
---------- Original Message ----------

FROM: Paul Christel <pchr...@trainsetsonly.com>
TO: Sarah Rambeau <in...@shiprush.com>
DATE: Thu, 20 Sep 2018 22:55:22 +0000

SUBJECT: RE: re[6]: ShipRush Case 68292 - EOF error in UPS Basic

Will this work with StoneEdge Order Manager?



-----Original Message-----
From: Sarah Rambeau [mailto:in...@shiprush.com]
Sent: Thursday, September 20, 2018 5:35 PM
To: Paul Christel
Subject: re[6]: ShipRush Case 68292 - EOF error in UPS Basic

Hi Paul,

We should now have a resolution for this issue. The fix requires installing a new version of ShipRush for UPS. Please download and install the update from here: http://shiprush.com/betas

If you run ShipRush on multiple PCs, update the PC holding the database first, then the workstations. If you also use ShipRush for FedEx and/or ShipRush Discount Postage, please also download and install the update for those carriers.

If you changed your ShipRush internet settings to Windows to try the previous workaround, please take these steps before processing any shipments:

- Fully exit ShipRush
- Right-click the ShipRush icon on your desktop and select Run as Adminstrator
- Go to Settings > Shipping Settings > Advanced > Internet Connection
- Click Configure Internet Connection
- Change the connection back to Compatible
- Ok out of settings and fully exit
- Restart ShipRush and retry


Thank you for using ShipRush!

Sincerely,

Sarah Rambeau
ShipRush Team
Tel (206)812-7874
www.ShipRush.com

Share some like! http://facebook.com/shiprush
---------- Original Message ----------

FROM: Paul Christel <pchr...@trainsetsonly.com>
TO: Sarah Rambeau <in...@shiprush.com>
DATE: Thu, 20 Sep 2018 11:34:47 +0000

SUBJECT: RE: re[4]: ShipRush Case 68292 - EOF error in UPS Basic

I am not sure how your application established the connection, but could the information presented in this article be a factor:
https://support.microsoft.com/en-us/help/4458166/applications-that-rely-on-tls-1-2-strong-encryption-experience-connect



-----Original Message-----
From: Sarah Rambeau [mailto:in...@shiprush.com]
Sent: Wednesday, September 19, 2018 5:15 PM
To: Paul Christel
Subject: re[4]: ShipRush Case 68292 - EOF error in UPS Basic

Good afternoon,

We have had some users see success by using the steps in the previous email, but not 100% of users. We are still actively investigating a full fix for all users with UPS. We will let you know as soon as we have a full solution.



Thank you for using ShipRush!

Sincerely,

Sarah Rambeau
ShipRush Team
Tel (206)812-7874
www.ShipRush.com

Share some like! http://facebook.com/shiprush
---------- Original Message ----------

FROM: Paul Christel <pchr...@trainsetsonly.com>
TO: Sarah Rambeau <in...@shiprush.com>
DATE: Wed, 19 Sep 2018 17:56:50 +0000

SUBJECT: RE: re[2]: ShipRush Case 68292 - EOF error in UPS Basic

11.0.8.7313

Also, the Windows 7 machine that was working earlier with the Windows setting, is no longer working. This is VERY odd and becoming very alarming.



-----Original Message-----
From: Sarah Rambeau [mailto:in...@shiprush.com]
Sent: Wednesday, September 19, 2018 12:34 PM
To: Paul Christel
Subject: re[2]: ShipRush Case 68292 - EOF error in UPS Basic

Good morning,

Can you let me know the version number of ShipRush you are using? You can find the full build number in Help > About ShipRush from the ShipRush icon in your system tray.


Thank you for using ShipRush!

Sincerely,

Sarah Rambeau
ShipRush Team
Tel (206)812-7874
www.ShipRush.com

Share some like! http://facebook.com/shiprush
---------- Original Message ----------

FROM: Paul Christel <pchr...@trainsetsonly.com>
TO: Sarah Rambeau <in...@shiprush.com>
DATE: Wed, 19 Sep 2018 14:00:48 +0000

SUBJECT: RE: ShipRush Case 68292 - EOF error in UPS Basic

Hi Sarah -
This didn't work for us on our Windows 10 machine. Please see attached screenshots as requested.



-----Original Message-----
From: Sarah Rambeau [mailto:in...@shiprush.com]
Sent: Tuesday, September 18, 2018 6:21 PM
To: Paul Christel
Subject: ShipRush Case 68292 - EOF error in UPS Basic

Good afternoon,

We are writing to let you know that we believe we have a resolution for the error some users are experiencing when rating and shipping in ShipRush for UPS Basic. Please follow the steps below on each machine that runs the ShipRush for UPS software:

1. Fully exit ShipRush
2. Open Windows Control Panel (hint: on Windows 10, search for Control Panel in the Cortana search to get to the right area)
3. Adjust View to Small Icons
4. Go to Internet Options
5. Select the Advanced tab
6. Scroll down and find the TLS options. Make sure TLS 1.2 is enabled
7. If SSL v2 and/or v3 are currently enabled, uncheck the boxes next to these options
8. Hit OK out of Internet Options
9. Right-click the ShipRush for UPS icon on your desktop and select "Run as Administrator"
10. Go to Settings --> Shipping Settings
11. Expand Advanced on the left and select Internet Connection
12. Click Configure Internet Connection
13. Set the option to Windows
14. Hit OK out of Settings and fully exit ShipRush again
15. Reboot the PC (don't skip this step!)
16. Open ShipRush for UPS and retry - rate and ship should work without error

If you continue to experience issues, please take a screenshot of the TLS settings in Windows Control Panel, and the ShipRush internet settings in Shipping Settings > Advanced, so we can review further.


Thank you for using ShipRush!

Sincerely,

Sarah Rambeau
ShipRush Team
Tel (206)812-7874
www.ShipRush.com

Share some like! http://facebook.com/shiprush