StoneEdge 7.7 shipping setup - printer tray drop-down does not populate

[Bonitas International]

On our 7.732 version of StoneEdge, in the Shipping Setup -> Hardware screen, the 'Printer Tray' drop-down is empty for all of our printers and we are unable to print a test label. This is our first time attempting to use the new printing system or this version. We are running Access 2021 on Windows 10. Does anyone have any experience with this issue or ideas on how to resolve?

[Travis]

Hi Guys, 

I suggest trying StoneEdge support first if they are available, they will have a quick fix. 

If they aren't available or you need super fast help, contact Technology CoPilot, they are always around and can help get you fixed up quickly. Let me know if you're still stuck after reaching out them and I'll take a look. 

[Sean Lawson]

In order to access the printers you MAY need to reopen stoneedge and run as administrator. I’ve seen that correct many problems (mostly install files ) may work? 

--
You received this message because you are subscribed to the Google Groups "Stone Edge User Group" group.
To unsubscribe from this group and stop receiving emails from it, send an email to stoneedge+...@googlegroups.com.
To view this discussion on the web visit https://groups.google.com/d/msgid/stoneedge/2d4eea37-d508-4afa-b97a-e130f4fd1571n%40googlegroups.com.

--

Do you have an opportunity where I can earn more of your business? Please let me know!

Sean Lawson, President

The Public Safety Store, LLC

2009 Family Cir Ste 3

Lexington, KY 40505

(C) 606-434-7980

(P) 800-646-1086

(F) 877-975-1064

www.ThePublicSafetyStore.com