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Chris Allen
Aug 23, 2019, 1:33:55 PM8/23/19
to Stone Edge User Group
Hey OM folks.
The UPS tracking link prefix we had been using (http://wwwapps.ups.com/ietracking/tracking.cgi?tracknum=) seems to no longer work.
We have had complaints from customers using the order status system, as well as those receiving ship notification emails.
I found a different tracking prefix url that does seem to work now: (http://wwwapps.ups.com/WebTracking/processInputRequest?TypeOfInquiryNumber=T&InquiryNumber1=)
We have changed the TrackingUPSPrefix parameter in SEOM for emails. However, I do not see how to make this update in the SE order status system. Is this something that Stone Edge will need to do for us?
Thanks,
Chris
Chris
Chris Allen
Aug 23, 2019, 1:41:29 PM8/23/19
to Stone Edge User Group
BTW, this was my source for the new tracking link:
Kevin Horowski
Aug 23, 2019, 1:49:28 PM8/23/19
to Stone Edge User Group
Hi Chris,
We will need to change something on our side for the Order Status System. It should be something pretty easy.
As far as the link goes we have been telling people to use: https://www.ups.com/track?loc=en_US&tracknum=
The parameter you changed is actually no longer used in some versions of Stone Edge. You would want to update the Prefix under:
As far as the link goes we have been telling people to use: https://www.ups.com/track?loc=en_US&tracknum=
The parameter you changed is actually no longer used in some versions of Stone Edge. You would want to update the Prefix under:
Settings>Shipping Functions>Shipping Setup>Page 2 of 4>Carriers and Their Shipping Methods. Then select UPS and look towards the bottom of the screen and update the Prefix.
Chris Allen
Aug 23, 2019, 1:53:56 PM8/23/19
to Stone Edge User Group
Great, thanks! As you suggest, we'll also use (https://www.ups.com/track?loc=en_US&tracknum=) for emails.
Sean Lawson
Aug 23, 2019, 2:13:09 PM8/23/19
to Kevin Horowski, Stone Edge User Group
Kevin,
When would this be done for status customers?
Essentially the order status system is broken until this change is made.
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Kevin Horowski
Aug 23, 2019, 2:34:05 PM8/23/19
to Stone Edge User Group
It has already been fixed.
Sean Lawson
Aug 23, 2019, 2:35:39 PM8/23/19
to Kevin Horowski, Stone Edge User Group
Even better!
Thanks
Do you have an opportunity where I can earn more of your business? Please let me know!
Sean Lawson, President
The Public Safety Store, LLC
(C) 606-434-7980
(P) 800-646-1086
(F) 877-975-1064
On Fri, Aug 23, 2019 at 2:34 PM Kevin Horowski <khor...@gmail.com> wrote:
It has already been fixed.
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Chris Allen
Aug 23, 2019, 3:25:00 PM8/23/19
to Stone Edge User Group
Excellent!
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