Dazzle stopped returning Tracking back to StoneEdge

[Ron H NY]

Hi 

 

We use Dazzle Batch and it normally returns the tracking back to Stoneedge.

Occasionally it displays the message "Dazzle return file not found - you probably canceled the print operation!" and it stops returning the tracking.

In the past, I have been able to fix the issue by means of one of the following:

 

1) Archive Dazzle's ship log

2) Delete the file C:\Temp\TempOM2Dazzle.xml

3) Recompile Stoneedge using "OM Compiler.mdb"

4) reboot

 

But none of these work anymore!

 

We are using OM V7.022 / Dazzle V18.1.10

 

Does anyone know of the real cause and potential fix for this issue?

Thanks