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[Raul Herrera]

TheAccount Dashboard provides rich tools to facilitate your buying experience and consolidates order-related information. It is comprised of three main areas: Track, Manage and Share Orders; View and Change Account Profile; and Additional Links and Tools.

Order History contains order information for transactions placed either online or through Customer Care. This is where you can retrieve both order documents (such as dispatch notes, proof of delivery and invoices) and product documents (Certificates, Data Sheets). In this area you can also reorder products from order history or a list, start a return or report an issue.

For online or offline orders, the Order Lookup Tool lets you track your order status and check on shipments through delivery with your PO number or sales order number. You can also access dispatch notes and obtain proof of delivery to see when the shipment arrived and who signed for it. .

Shopping carts are auto-saved and can be managed in your account dashboard under 'Saved Carts'. You can merge, copy, email, and delete carts, as well as transfer them to other users with a thermofisher.com account linked to the same institution during the checkout process.

This area displays your current profile and preferences allowing changes where possible. Within the navigation, you will find the Invite a Colleague function that makes it easy for you to add a colleague to purchase. Using the My Collaborators function you can identify colleagues who can receive order and tracking information.

You can review and update your contact information, update your account e-mail address for confirmation letters, literature, and other communications. Changes made here will not affect your shipping address.

To change your password, enter your current password and create a unique and strong password to protect your account. It should be 8-20 characters, including one uppercase letter, one lowercase letter, one number, and at least one special character.

If you add a new address that is already associated to your account, it will be available immediately. To add a new address or to request address changes, please allow up to 24 hours for customer care to verify your new address. During this time, the address will be shown as 'Pending' and you'll receive confirmation when the update is complete. If you place an order with newly requested address(es), your order will be processed once your addresses are confirmed.

You can invite your colleagues to your institution's account on thermofisher.com. This will provide them with instant registration so they can participate in purchasing. Enter single or multiple emails separated with commas.

Enable other account holders to view your orders, (including details and status) and order history (including download product and transaction documents) Note: you can add and edit your collaborators as needed.

Services Central lets you manage service for your Thermo Fisher Scientific assets on a single online platform. Learn more about the service here. For Services Central support you can access the help guide here.

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