Genting Dream Cruise Online Check-in
Mertie Oldow
I was irresponsible and forgot to do my online check in and print luggage tags :loudcry::loudcry::loudcry::loudcry:. Now, it's too late (cruising on Sunday.) Past cruises, I have had everything ready to go, lined up at the pier with my folder of printed documents, checked in, and got on.
Don't worry; it is not a big deal. The porters have blank luggage tags and will fill them out for you upon request. The check-in procedure just takes a couple extra minutes if you did not complete the on-line check-in process, but is nothing serious or to be concerned about.
Thank you so much for the reply. So, I'll just stand in the line like everyone else, and then when I get to the check in counter, I tell them I didn't do my online check in? And they can do it while I'm standing there?
Just get in line with the rest of the folks. Be sure to bring your reservation number and confirmation. You'll fill out the info in the check-in line that would normally be done online and it will only take a few extra minutes. The porters at the pier have blank luggage tags. No worries. Have a great trip and don't stress.
I would add that it would be a good idea to have a printout of your invoice handy. I've never sailed out of Bayonne, but almost all (or maybe all) US ports require ID and some proof of sailing to enter. Without your express pass, you'll need something to show.
Don't fret. It isn't a big deal. Hundreds of people don't do the online check in, they don't have a computer, they don't have a printer, they don't know they are supposed to, etc. And of those that do, some pack them, some forget them at home, some spill coffee on them. It is absolutely no big deal and it doesn't add but a minute or two to your check in. Go at the time you want to and they will take care of everything.
We just sailed the Summit the week of April 29th. Our limo dropped us off at the cruise terminal just after 10:30, when they reportedly open. Based upon this experience, plan to arrive around 10:15 to be among the earliest people to go through the process. You will probably have to wait to board the ship, but you will beat the crowds to get your luggage tags and boarding docs done. Happy sailing!
The OP does not have to arrive early because they didn't complete online check-in. As others have said, it is a non-issue and only adds a couple of minutes to the process. If they want to arrive early, that is great, but they should not be made to feel as if they have to arrive early because of not checking in on-line.
Gonzo is right. Just need your name, and your reservation number will assist, but just a name gets it going. The only time taken is adding your CC info and signing a form of who else can use it, I think.
Thank you for posting.....I feel so much better now because I did the exact same thing on my last cruise. :DI don't know what happened, I had everything else printed just not my boarding pass!!! It caused me absolutely not 1 second of delay and everyone was very nice about it. When you get called to the counter just tell them and as long as you have your credit card and passport it will be no problem....they have everything in the computer already. :')As for luggage, they'll have plenty of people working and they're used to printing out luggage tags. One thing I would suggest is to make sure you have your own luggage tags on your bags......just in case...and write down your confirmation number and cabin number that will make the luggage process go faster. I have a feeling this happens a lot!!!!
The worst that can happen is that when you enter the terminal, you'll need to show your ID so they can confirm that you are on the ship's manifest. That might take a few minutes - and I mean just a few. Most of us are so used to having an Express Pass in hand that we don't notice what happens with those who don't. On a couple of occasions, we've passed people who were trying to enter without the pass but once they can prove who they are and the staff checks the manifest, they go merrily on their way. The check-in process will not take much extra time.
Why don't you just call the cruiseline and have them enter your information into the system?? They will have access to the system and do it for you. That way, you should encounter no problems when checking in.
I know you prefer something earlier, but please keep to your time and don't make it more crowded for the folks that did not miss the 45 day point. It's not the end of the world if you do, but it's also not the end of the world to observe your 12:30 slot.
That doesn't mean don't get to the port earlier than your check-in time though. If you have a 12:30 check-in time, you should be at the port 15 minutes early, give or take 5 minutes. I'm not saying 1 hour early. Not saying 45 minutes early. When you arrive at port, the line of people in front of you are potentially and mostly people still waiting to check-in for earlier times.
On the other hand, the only time I say its totally okay to arrive super early to port is if you have one of the first check-in times. You aren't cheating the system, you are the earliest boarding time.
Just an FYI last week at the new Galveston terminal for the first time I remember this year they were not laying anyone that did not have first boarding time of 11 to even enter the serpentine line outside before opening.
If you arrive early and there are a lot of people waiting to board, then they'll probably make you wait. If you arrive and there's nobody around, they'll probably be happy to have you board early. Smaller ships are more likely to have this happy situation.
I think they can (and do). Maybe not 15 minutes but no more then 30 in my experience for the last few sailings post pandemic. I agree with you re: priority boarding and no more of this race to the online check in nonsense.
I wonder if you were staying in a suite or not or if it was just a different set of crew members. Having the Key or staying in a suite will matter as to if you are let in early. You could have been one of the first there and they let you go because there wasn't a lot of people. But once the lines start to form, they do start to enforce the times.
I think your case is an exception and not the rule. I have heard a few, just a few, instances of people showing up at 10am and getting in regardless of boarding time because of the chaos of pax disembarking and embarking. But again, it's rare, with the exception of Galveston and on occasion Port LAX, I had only experienced and heard of them enforcing the times.
I sailed on 6+ cruises last year out of four ports and I can honestly say only at LAX was nobody asked about boarding times. Every other time there were lines and in no instance did I have a check-in time after 11am. In almost every instance last year I had to wait in the terminal to board. I have sailed three times this year and only once have I walked straight on to the ship. Over half of all the sailings I have received either the push back of boarding or the "please arrive at your scheduled time" emails.
Remembered this and wanted to share something. Today our checkin on WOS was 11:30am...our Uber driver arrived early and we made great time so arrived at the port around 10:15. We told them we were early but they sent us in anyway. In fact, we were aboard in less than 15 minutes. Because of the size of this terminal it probably skews the approach, Also, this is the first time we have arrived over an hour early but then again we haven't had to shuttle so far to the port.
2. Even though you missed the 45 day check in, additional check in spots DO open up. I have had luck with this multiple times. I have seen earlier times appear 1 week before departure. Just keep checking the app and you might get lucky.
Yep, roll the dice on this one. I personally think the entire enforcement process is bogus and a mirage for the sake of crowd control at the terminal. I cannot imagine these terminal workers holding anyone back, in fact the entire act of holding people back and scrutinizing a boarding pass entry time goes against the line flow and stops forward progress.
Leave the hotel (or wherever) and arrive at the Canaveral parking garage at 9:45-10:00am. If you are able body, park the car in the garage and wheel the bags downstairs to where the porter is instead of wasting time circling around to drop the bags off. This is going to generate some noise from this crowd but ignore the boarding times listed on the the small signs and just walk down the earliest time entry point like you own the place. You should be on the ship with a cocktail in hand by 10:30 with plenty of time to figure out where you want to eat lunch!
Photo By: Elin Chow
We chanced upon a cruise deal for Genting Dream Cruise on Travel Log website a few months ago. As we have never been on a cruise before, we decided to booked a 3D2N cruise from Port Klang to Singapore, and then back to Port Klang to experience a cruise vacation.
The two-nights round-trip cruise from Port Klang to Singapore departs on Thursdays and Saturdays only. We paid approximately RM 760 per pax (excluding gratuity) for a 3D2N Interior Stateroom via Travel Log website. After making the payment, I received a WhatsApp message from the travel agency within one working day. I was asked to provide copy of the travelers' passport and details of the emergency contact person. It took the travel agency a few days to complete the booking and send me the boarding pass for the cruise.
PRE BOARDING
All guests are required to visit Resorts World Cruises website and complete a mandatory online check in before the departure date. The online check in for the cruise will open 72 hours prior the departure date and close 24 hours before the departure date. Please ensure all the details that you have provided are correct.
After you have done the online check in, you will receive your assigned check-in timing in your email about 48 hours prior to your cruise. I would recommend arriving earlier than the assigned check in time just in case you are allow to board early.
CURRENCY
All prices onboard the ship are in Singapore Dollars (SGD). The cruise only accepts payment in cash and credit card. There is also a money exchange service onboard.
CHECK IN
Check in for Genting Dream Cruise is at Port Klang Cruise Terminal. For those who drive here, there is a large parking in front of the terminal. The parking fee is RM 20 per entry.
Our assigned check-in time was 3.30 pm, but we arrived at 12 pm. The check in process was quite simple and straightforward. Once you arrived at the terminal, head to the check-in counter on the second floor. Then present your passport at the check-in counter to get your ID/Access Card. The Access Card will serves as your onboard identify card, room key card, inclusive dining privileges verification and charge card for all your onboard shopping, chargeable activities and dining at the specialty restaurants. So make sure you keep this card with you all the time while you are on the cruise.
After collecting our Access Card, we were asked to wait inside the departure hall as the cruise was not ready for boarding yet. We were only allowed to board at 2.00 pm. Prepare your passport for immigration clearance. The staff will keep your passport after you passed through the immigration checkpoint. Don't worry. You will get it back before your disembark from the ship.
OUR ROOM
The Genting Dream boasts 19 decks in total and spans over a length of 335. With the capacity to accommodate more than 3,500 passengers, the ship offers four types of accommodations to suit different needs and budgets - Interior Stateroom, Oceanview Stateroom, Balcony Stateroom, and the exclusive suites, collectively known as The Palace. All rooms have en-suite bathrooms with basic toiletries.
We booked the cheapest room of all, which is the Interior Stateroom. Surprisingly, we were assigned a wheelchair accessible Interior Stateroom room by Genting Dream Cruise. Wheelchair accessible Interior Stateroom room is larger than regular Interior Stateroom room as wheelchair users need sufficient space to maneuver around the bed, and into and out of the bathroom.
Unlike regular cabins, our room is equipped with a wide automatic door. It also comes with a large closet, which provide plenty of space to store a wheelchair, as well as electrical outlets by the bed for charging motorized equipment.
Other in-room amenities include a LED TV, a mini fridge, a hair dryer, a telephone and an accessible writing desk. The room comes with two single-size beds pushed together to make a double bed and 4 pillows. We love the beds and pillows as they were really clean and comfortable to sleep on.
The bathroom is also larger in order to support a roll in shower. It is equipped with a fold down bench, hand-held shower head, lowered sink, raised toilet seat and grab bar. Only basic toiletries like 2-in-1 shower gel and shampoo, disposable toothbrush and toothpaste and towels are provided. There is an emergency call button in the bathroom as well.
The room also comes with basic coffee and tea making facilities including mugs, a kettle, instant coffee and tea bags. Two complimentary bottles of water are provided and will be replenished daily during housekeeping. However, the housekeeping didn't come to make up our room or replenished the water during our stay.
WIFI
The Genting Dream Cruise comes with free 'DREAM WiFi" that will allow you to view the ship information, cruise directory, daily onboard schedule and review your onboard account statement. I find this really redundant because you can easily access to these information onboard, via a daily newsletter called with Dream Daily. You can find it on the many screens around the ship or even on the TV in your room.
If you need to connect with your family and friends or access to your social media, the Genting Dream also offers various internet packages that you can purchase. We subscribed to the 3D2N standard 2 devices WiFi package for SGD 42. Do note that the package is sold according to your cruise length, not according to the length of your usage. That means even if you buy the the package on the last day of your cruise, you will still be charged for the number of nights your cruise is. Therefore, if you intend to subscribe to their internet package, it is best that you buy it as soon as you get onboard.
DINING
With 35 restaurants and bars, serving a wide range of cuisines, you will never go hungry on Genting Dream. The offerings comprise of inclusive and specialty restaurants, as well as bars. However, only three of them are inclusive restaurants where you can eat without paying additional money.
Inclusive Restaurants
Dream Dining Upper: Chinese set meals
Dream Dining Lower: Semi-buffet western meals
The Lido: International buffet
The Lido Outdoor: Snack Corner
Specialty Restaurants
You can also choose to dine at the specialty restaurants at your own costs. But we didn't see the point in spending additional money we had access to so much 'free' food.
Bistro: Western - premium cuts from around the world
Blue Lagoon: Quick and casual food from Asia and international favorites
Gelateria: Home-made gelato
Hot Pot: Outdoor hot pot with scenic ocean views
Lobby Cafe: Informal cafe with an European-style bakery
Prime Steakhouse by Mark Best: Steaks. lambchops and seafood grills
Silk Road Chinese Restaurant: Chinese fine dining
Umi Uma: Premium Japanese Cuisine, Teppanyaki, Korean BBQ & Shabu Shabu
Do note that all the inclusive restaurants have specified meal times. The meal hours were short and none of them was opened long hours or till late night. If you miss the specified meal time, you can either pay to eat at one of the specialty restaurants, or wait for the snack corner at The Lido to open.
Also, you can only eat at one of the complimentary restaurant per meal period (breakfast, lunch and dinner). If you eat at more than one complimentary restaurants at the same meal period, a nominal fee will apply. If you get hungry in between the main meals, the snack corner at the Lido restaurant will be your best choice. You will usually find snacks like fried bee hoon /noodles, lasagna, plain congee, curry puffs, an assortment of sandwiches and cakes at the snack corner. There are also a free flow of tea, coffee and juices that you enjoy all day.
Dream Dining Lower
Dream Dining Lower is a Western restaurant which operates in a semi-buffet style. We have eaten here twice (breakfast and dinner) during our 3D2N stay on the ship. You will find the menu on a screen outside each inclusive restaurant before meal time. This will help you to decide where you would like to eat.
For dinner, the restaurant serves a Western set meal with a main course of your choice and sides. In addition to that, you are also free to eat whatever you want from the buffet spread.
There were three choices of main course: Baked Salmon, Honey Glazed Gammon Ham or Chicken Florentine. I had baked Norwegian salmon fillet, potato and leek ragout, steam vegetable and crustacean Sauce. This was my favorite dish of all the food I have eaten while on the cruise. The salmon was moderately firm and buttery. So delicious!
The potato and leek ragout was equally good as well. So creamy and savory.
My husband, on the other hand, ordered honey glazed gammon ham, hash potato, apple compote and sauted Vegetables. The staff who took our order informed us that the ham will be a bit too salty and asked us whether we were okay with it. But it was not really an issue for us.
The ham was delicious. Rich and salty, it goes well with simple salad. I love the hash potato as well. It was light but slightly crispy, with an inviting potaoey scent.
The Dream Dining Lower serves buffet style breakfast. However, the menu was pretty limited. The menu will typically include pancakes, an assortment of bread, sausages, baked beans, crispy pork bacon and cereals. There were also local favorites like nasi lemak and congee, as well as healthy options from salad bar, cold cuts and fruits.
When it comes to buffet, I believe The Lido will offer a wide variety of food than the Dream Dining Lower restaurant. We chose to eat our breakfast here because we like the peaceful environment.
The Lido
The Lido is the main buffet restaurant and the only inclusive restaurant that serves breakfast, lunch and dinner on the cruise ship. It is also the only restaurant on Genting Dream that has an internationally Halal certified kitchen. The restaurant serves international buffet with plenty of cuisines to choose from - from Western, Chinese, Malay to Indian. Apart from that, it has a vegetarian section for plant eaters as well.
We were assigned a window seat where we can look at the sea while we enjoy our meal. However, it gets a bit hot when the sun is high in the sky.
As we were feeling a bit bloated from all the continuous eating, we didn't eat too much for lunch. Most of the food we tried were fairly good. There was an extensive selection of food for every diners.
My favorite will be the soft serve ice cream station. In fact, a lot of kids and adults love it too. There was always a long queue at the machine. I guess it was because this is the only place on the cruise ship that you can eat ice cream for free.
Dream Dining Upper
We also ate at Dream Dining Upper restaurant twice (dinner and breakfast) during our stay. The restaurant serves Chinese set meals for breakfast and dinner. This means that you cannot choose what you want and don't want to eat since the menu is fixed on that day. I personally feel that this will cause a lot of food wastage.
For dinner, the restaurant serves a Chinese set meal comprising of an appetizer, 4 mains, rice, soup and dessert. We had poached live tiger prawns in Chinese wine, Assam fish curry, poached vegetables with braised fish maw, sea cucumber and mushroom, sweet & sour chicken and winter melon soup. Dessert was glutinous black rice, which I absolutely love.
I love the roast pork appetizer. The skin was crackling crisp while he meat was tender and juicy. The tiger prawns were fresh, but a bit bland. My husband have to finish most of it because I didn't like it.
For breakfast, we were served plain congee, black sesame steamed buns, Chinese rice noodle rolls (cheong fun), stir-fried vermicelli and sesame balls. The black sesame steamed buns tasted horrible. The black sesame filling taste bitter and burnt.
The breakfast was a little too heavy for us. We could not finish all the items they served us. In fact, we only took a mouthful of the stir-fried vermicelli. What a waste.
THINGS TO DO
The Genting Dream offers a wide variety of programs, activities and entertainment to keep you occupied. However, a lot of the activities are not included in the all-inclusive package and require extra charges.
Pool & Waterslides
The Main Pool Deck on Deck 16 is the centre of outdoor fun on the cruise ship, which boasts two swimming pools and four Jacuzzis. There is a DJ booth in the centre that constantly pumps out music to liven the atmosphere. Feel free to join in and dance along with the crew.
Other than taking a dip in the pool, you can also try out the water slides. There a 6 water slides with different levels of difficulty on the cruise ship depending on how adventurous you are.
Rope Course & Zipline
For adrenaline seekers, you can challenge yourself on the high rope Course where you can walk on the planks and unstable bridges. Upon completing the rope course, you can enjoy gliding above the ocean on a 35-metres zipline from one end to the another end.
There is also a low rope course at ground level designed for younger kids. Kids can challenge themselves on the low rope course under the supervision of adults.
Rock Climbing
Mini Golf
Basketball
The Sportsplex at Deck 17 and Deck 18 features the Ropes Course, Rock Climbing, Mini Golf, Table Tennis and Basketball Court.
Glow Bowling
The Genting Dream has a four lanes of bowling alley onboard. I think the lanes are shorter than what you will find in land-based bowling locations. Each game costs SGD 10. It is not super expensive but it was super crowded. Pool tables are also available beside the bowling alley, inside Zouk.
Arcade
There are two arcades onboard Genting Dream. The main one is located at Deck 16. It costs SGD 3 - 4 per game, which I feel is a bit too expensive. There is also a smaller arcade located at Deck 6 that is more suited for younger children
Captain's Bridge Viewing Room
While exploring, we found a small hidden room with a large window at Deck 15 that will give you a clear view of the Captain's Bridge, the main control center of the vessel. This is where you can watch the captain and his crew at work, as well as the captains' portfolios. I had a glance at the captains' portfolio and noticed that most of them are from Sweden.
Other than that, there is also a cool mini replica of the ship in the room for you to admire!
GAMBLING ACTIVITIES
The Genting Dream also offers gambling facilities that spans 3 decks, from Deck 6 to Deck 8.
Deck 6: Table Games, Premium Room, Slot Machines, International Room
Deck 7: Guest Service Counter, Electronic Table Games, Slot Machines
Deck 8: Slot Machines
However, the casino will be closed when the cruise ship is in port due to gambling laws and regulations. It will only open after the ship sets sail and hits international waters.
While the ship is in the port, you can test your luck at the Key Master Machine. Who knows you might be able to win some cash! Or you can also purchase some Bingo tickets from the staff and hope that you will be a lucky winner.
Shows
There will be exciting and engaging show scheduled in the 1,000 seats Zodiac Theater every night. Do note that the shows are on a first-come-first-serve basis, so I would really recommend going earlier to secure a good seat.
We thoroughly enjoyed the shows on both nights. The shows combined amazing acrobatics, dance and music to create a multi-sensory entertainment experience with light, sound and dazzling acrobatics performance. I would really highly recommend anyone to watch them.
Bar 360
Located at the heart of the ship, Bar 360 is a great place to grab a drink or two while enjoying the live band performance.
During our stay, we like to spent happy hour at Bar 360 sipping cocktails and listening to live music. There is no lack of places to grab a drink onboard Genting Dream, but our favorite bar to order a drink from was the Mixt Cocktail Bar at Deck 8. I love their wide range of innovative cocktails which costs SGD 13.50 per glass. If you are a heavy drinker, you might want to consider buying one of their bottomless beverage packages.
For those who planned to spent the night away at Bar 360, I would suggest that you come early to grab a seat by the bar before the scheduled performance. If you would like to enjoy live music in a more private setting, you might consider visiting Tributes. However, the music can get pretty loud inside the bar because it is a more enclosed space.
For party-goers, you can head to the Zouk Club and Zouk Beach Club to dance your night away. The Genting Dream also has a karaoke room where you can sing your heart out. A medium room costs SGD 10 per hour.
There will also be live band / DJ performances at the Pool Deck at night.
DISEMBARKATION
The day before disembarkation, you will receive a Disembarkation Notice outside your room explaining the check out procedures, disembarkation procedures, travel document collection and baggage collection. Please proceed to the reception counter at Deck 6 to pay your gratuity charges and other consumption that you have spent during your stay. A mandatory gratuity of SGD 21 is charged to every guest.
The disembarkation process began at 8.00 am. We were asked to vacate our room latest by 9.30 am. The entire process was fairly organized and quick. Before you disembark from the ship, remember to collect your passport from the reception counter at Deck 6.
CONCLUSION
Cruise vacation can be a great option for short getaway. You can board the ship at an inclusive price and enjoy free meals and entertainments without having to worry about where to go and what to do next.
To be honest, there was nothing much for us to do on the cruise ship. Although we enjoyed doing absolutely nothing during the trip, we got really bored at some point. We were not the kind of travelers who love to dip in the pool or even get ourselves wet. Even though there are activities that we would like to do, but we didn't really want to spend additional money on them.
I think cruising is just not my kind of vacation. But even so, I was still blown away by the wide variety of food, dazzling shows and fantastic crew members on board.
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