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Theo Pontbriand
Apparently this is an ongoing problem when attempting to register for an account with Netflix. When reaching the credit card stage, step 3 I believe, being turned away with the notice: "Sorry, but we are unable to complete the sign-up process now. Please try again later." Elsewhere the solution mentions faulty response to the card used or the bank behind that card. In my case I attempted to use cards from two different banks, one here in AU and the other on a US bank... and even offered to pay via PayPal... to no avail. Why? Does Netflix not want my business? Is this something personal? Is there another choice for the same service Netflix offers?
I called to Netflix support team and they give a solution and it worked great, I could move from Paypal to Debit card , I was unable due a message in a Yellow box saying that wasnt possible the sign up procces . On the phone you should say them you want to erase the paypal option from your account , then they will stop your memebership, try you to log off, the solution that technical support gave me was , not the click on the "Log in " option ( Never click on the resume membership , it will head you to the kind of glitch) , instead you must click on the option " Join free for a month " then when the page requiere your mail and pass just put the email and pass that you have been using normally for your netflix account , next step is choose your plan and fill your payment option . I had been talking for almost an hour with technical support and finally the gave me a solution . Hope it works for you .
I was stuck at the payment (step 3) option too. I managed to go back to the Netflix home page and view my account settings since I was partially set up. I was hoping to input my credit card there. When I filled in my phone number, Netflix said it had texted me a confirmation code and to enter it. It's been 2+ hours and I have not received any text. I also tried the option of having Netflix call me with the code to activate my account. I got a message saying it had called, yet no calls came to my phone and it has been 2+ hours.
I stayed on the phone with my credit card company while entering my payment information. They keep telling me no transaction is coming thru on their end, even when they check the declined transactions. It' s just not appearing.
I logged out of Netflix on all devices (computers, firestick, tv, etc.) and then waited 3 MONTHS. Then I tried again and my credit card payment went through. Mind you I had also done this at least once in the past and it had not gone through then. I can only guess that they let a % of new credit card subscriptions in a month and then try to make everyone else buy their Netflix gift card by saying their credit card transactions won't go through. If weren't for specific shows that are only on Netflix, I would refuse to do business with them. I am still dissatisfied what I went through to sign up. It does feel dishonest, and I am weary about what's going to happen when I have to update my credit card for payment.
I too had the same issue when I try to set up the Netflix account with my yahoo email address. When I happened to select the payment method it kept on givining the above error message in a yellow box for both visa and paypal options.
Reset app, check fir firmware upgrade, factory reset TV, unplugged from mains and just about anything else I can think of including talking to Netflix who say the issue is not with them. Netflix is completely stable on my laptop, tablet and phone.
Welcome to the community. I'm not sure if you've seen this previous topic with similar issues, it might have some other tests/checks you can try. There are also some troubleshooting guides for your TV here.
I have exactly the same issue on my bravia 50w829b. It used to happen in the past from time to time but last month it's like that all the time. Yes - logout completely from netflix and login again typing credentials manually worked out for me also, but this is ridiculous. I am after extensive logs/test data exchange between sony & netflix regarding this issue but Netflix checked it out and told me they can't do anything here. Hopefully they'll find the solution soon because this is extremely annoying and looks like nobody cares to fix it (that's why I sent a lot of technical info including images & technical data to Sony to help them reproduce the defect). Please send this issue to sony also, so they can know this is not one person's problem.
Hi everyone - I just moved into a new house that came with a lovely Sony tv and I'm having this problem. Netflix will work for a bit, and then decide that it doesn't want to anymore and as soon as I press play on something it kicks me to a black screen that says HDMI 1/MHL at the top, with a little box that's got an arrow coming in from the left. Anyone got any answers yet? I don't know what model the TV is... if anyone knows where I'll find that info, lemme know. It's wall mounted so I can't see behind the tv itself haha... THANKS = )
I'm getting the run around by Sony Australia. First suggested to do a factory reset of the TV which I did. This did not solve the issue. They also suggested a log off from all devices via the Netflix website. Did make a difference the first few goes, but issue is back after just a few viewing sessions.
They then suggested changes to the Network DNS which does not make sense IMHO. Also a dead end. They are now suggesting that there is something wrong with the motherboard and I should get it replaced, of course for a fee... IMHO this is total nonsense as there is nothing wrong with the other apps and just an attempt to have me give up on pursuing this any further. The only way that this could solve problems if it was a compatibility issues between the revision of the motherboard I'm using and Netflix. If that is the case I shouldn't be paying for the fix...
One of the support staff did make mention of a Netflix software roll-out recently which was causing playback issues, but apparently this was rolled back. This makes a lot more sense and IMHO, there is a bug in the Netflix app which causes the playback issues.
So to cut a long story short, Sony support has no idea what the issue is and although I have provided them with all the info I don't have any hope this will be resolved by them. The only hope we have is that Netflix fixes the bug soon in a future release of the software.
I contacted netflix and it is not them. If I cannot get this fixed I am going to remove this browser. What a pain?! I love mozilla but this is crazy. I tried some of the other things about this insecure connection and it has not helped....SOMEONE HELP ME
hello, first please make sure that the date, time & timezone are set correctly on your system. if this doesn't solve the issue (or it is already set properly), a solution depends on the individual circumstances:
www.netflix.com uses an invalid security certificate. The certificate is not trusted because the issuer certificate is unknown. The server might not be sending the appropriate intermediate certificates. An additional root certificate may need to be imported. Error code: SEC_ERROR_UNKNOWN_ISSUER
Ok...My computer will not let me use malwarebytes but I did the adwcleaner. Once finished I restarted my computer and I was able to log on but then I closed the browser and tried again and I got the same message as before....Insecure connection.
please see if you get the other two recommended malware removal tools to run when you start your computer into windows safemode (with networking enabled): -to-boot-into-safe-mode-on-windows-8-the-easy-way/
I can access and use the Netflix App on my main EE TV box, but if I try to use it on my additional box it doesn't work. In fact it locks up the TV channels and I have to power off/on the box to make it usable again. However, if I go to Ch 333 on this box I can access Netflix??? Why the difference. I have a basic Netflix account, but the App works fine on my main box?
Thank you for posting. I'm sorry you're having problems getting Netflix working on your additional EE TV box. If you haven't already tried, I would suggest resetting that additional EE TV Box. You can find the instructions here - How to reset your EE TV Box
Tried resetting the box numerous times. Tried reseting the hub and we were also only streaming on one box. As I say the App works fine on the main box. With the etra box access only via ch 333. The App locks up the box. Is this a faulty box or a poor service?
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