Info Request from States with Auto-Renewal
Good, Shawn
Hi All:
We’re considering implementing auto-renewal in Vermont. Following a meeting on the topic last week, we had a few questions that I’m hoping someone from states that already have auto-renewal could answer. It’s always super helpful to learn about successes and failures from folks who have already gone through the process.
Also, in general, we’re wondering how many states out there have it in place now. So it would be great if you could provide an answer for #1 at least.
- Have you implemented auto-renewal? (Yes, No but Thinking About It, No and Not Interested)
- If so, have you been able to demonstrate increased license holder retention?
- If you have auto-renewal in place, any idea what percentage of your license holder pool have opted-in?
- Are there any states that use a smaller license vendor or an in-state built licensing system that includes the collection, encrypting and storing of credit cards? Or have all states have that have implemented this done so through the larger vendors like Brandt, Kalkomey, NIC etc?
If it’s OK, we might want to speak in more detail directly with states that have used smaller vendors or in-house built systems, as that’s the situation we’re currently in as we contemplate this.
Thanks in advance!
Shawn
Shawn Good, M.Sc. | Fisheries Scientist IV
Vermont Fish & Wildlife Department
271 North Main St., Suite 215 | Rutland, VT 05701-2423
802-786-3863; shawn...@vermont.gov
Michael Hobson
Howdy Shawn,
Please see the response below from Texas and once your are done collecting responses, would you mind sharing please?
- Have you implemented auto-renewal? (Yes, No but Thinking About It, No and Not Interested) No but Thinking about it
- If so, have you been able to demonstrate increased license holder retention?
- If you have auto-renewal in place, any idea what percentage of your license holder pool have opted-in?
- Are there any states that use a smaller license vendor or an in-state built licensing system that includes the collection, encrypting and storing of credit cards? Or have all states have that have implemented this done so through the larger vendors like Brandt, Kalkomey, NIC etc.?
Thank you,
From: statesdirect...@googlegroups.com <statesdirect...@googlegroups.com>
On Behalf Of Good, Shawn
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Subject: [statesdirectmail-listserv] Info Request from States with Auto-Renewal
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Nalley, Amanda
- Have you implemented auto-renewal? (Yes, No but Thinking About It, No and Not Interested) yes and ccing licensing so they can jump in.
- If so, have you been able to demonstrate increased license holder retention?
- If you have auto-renewal in place, any idea what percentage of your license holder pool have opted-in?
- Are there any states that use a smaller license vendor or an in-state built licensing system that includes the collection, encrypting and storing of credit cards? Or have all states have that have implemented this done so through the larger vendors like Brandt, Kalkomey, NIC etc.? we use brandt
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Quarles, Chip (FW)
No, but thinking about it. We currently run an in-house system and use NIC for payment processing.
Thank you.
Chip Quarles
Information Systems Manager
Department of Fish and Wildlife Resources
1 Sportsman's Lane,
Frankfort, KY 40601
502-892-4430
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On Behalf Of Good, Shawn
Sent: Monday, January 10, 2022 12:19 PM
To: statesdirect...@googlegroups.com
--
Haywood, Angela L
For Indiana:
- Have you implemented auto-renewal? (Yes, No but Thinking About It, No and Not Interested) Thinking about it (in process of working with our current vendor now to put this in place maybe June 2022)
- If so, have you been able to demonstrate increased license holder retention?
- If you have auto-renewal in place, any idea what percentage of your license holder pool have opted-in?
- Are there any states that use a smaller license vendor or an in-state built licensing system that includes the collection, encrypting and storing of credit cards? Or have all states have that have implemented this done so through the larger vendors like Brandt, Kalkomey, NIC etc? We use NIC- through our State IOT.
Angie Haywood
Assistant Director, Planning & Public Engagement
Indiana Department of Natural Resources
Division of Fish & Wildlife
402 W. Washington Street, Room W273
Indianapolis, IN 46204
Phone: 317-232-8213
* Please let us know about the quality of our service by taking this brief customer survey.
From: statesdirect...@googlegroups.com <statesdirect...@googlegroups.com>
On Behalf Of Good, Shawn
Sent: Monday, January 10, 2022 12:19 PM
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Subject: [statesdirectmail-listserv] Info Request from States with Auto-Renewal
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Wical, Jenifer M (DNR)
Minnesota is doing a survey of customers now to see their interest.
From: statesdirect...@googlegroups.com <statesdirect...@googlegroups.com>
On Behalf Of Good, Shawn
Sent: Monday, January 10, 2022 11:19 AM
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Subject: [statesdirectmail-listserv] Info Request from States with Auto-Renewal
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Isenhoff, Dustin (DNR)
For Michigan:
- Have you implemented auto-renewal? (Yes, No but Thinking About It, No and Not Interested) Yes
- If so, have you been able to demonstrate increased license holder retention? Not at this point, we just completed year two and have taken a gradual approach in both terms of items offered and promotion.
- If you have auto-renewal in place, any idea what percentage of your license holder pool have opted-in? Currently less than two percent
- Are there any states that use a smaller license vendor or an in-state built licensing system that includes the collection, encrypting and storing of credit cards? Or have all states have that have implemented this done so through the larger vendors like Brandt, Kalkomey, NIC etc? S3 is our vendor
Dustin Isenhoff
Specialist, Marketing & Outreach Division
Department of Natural Resources
Phone: 517-275-1468
From: statesdirect...@googlegroups.com <statesdirect...@googlegroups.com>
On Behalf Of Good, Shawn
Sent: Monday, January 10, 2022 12:19 PM
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Subject: [statesdirectmail-listserv] Info Request from States with Auto-Renewal
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![Stoff, Barbara [DEP]'s profile photo](https://lh3.googleusercontent.com/a/default-user=s40-c)
Stoff, Barbara [DEP]
NJ has not implemented Auto-Renewal nor are we interested or able.
We don’t have enough staff to handle any issues/problems customers have with it and NJ has a Child Support Certification form that has to be filled in by the license holder prior to purchase each year.
|
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Barbara Stoff Admin. Analyst - Project Manager, Electronic License System NJ Division of Fish and Wildlife Office of Business Administration PO Box 420 - Mail Code 501-03 Trenton, NJ 08625 Phone: 609.292.9173
|
Managing Your Fish and Wildlife Since 1892
From: statesdirect...@googlegroups.com <statesdirect...@googlegroups.com>
On Behalf Of Good, Shawn
Sent: Monday January 10 2022 12:19 PM
To: statesdirect...@googlegroups.com
--
Daniels, Brian C.
Good afternoon Shawn,
Unfortunately North Carolina has not implemented auto-renewal at this time but we are thinking about it for the future.
Thanks,
-----------------------------------------------------
Brian Daniels
Customer Support Services Manager
NC Wildlife Resources Commission
Customer Service Section
Mailing Address: 1726 Mail Service Center
Raleigh, North Carolina 27699-1700
office: 919-707-0268 // fax: 919-707-0292
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From: statesdirect...@googlegroups.com <statesdirect...@googlegroups.com>
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Gina Hunt -DNR-
- Have you implemented auto-renewal? (Yes, No but Thinking About It, No and Not Interested) NO
- If so, have you been able to demonstrate increased license holder retention? N/A
- If you have auto-renewal in place, any idea what percentage of your license holder pool have opted-in? N/A
- Are there any states that use a smaller license vendor or an in-state built licensing system that includes the collection, encrypting and storing of credit cards? Or have all states have that have implemented this done so through the larger vendors like Brandt, Kalkomey, NIC etc? We have a small in house license system and no autorenewal. I am wondering if the storing of credit card data is held outside the license system, and held with a bank system? We have a 365 term license and a high churn rate. It is our thought that auto renewal would really help retain anglers.
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Benedet, Jennifer(Jen)@Wildlife
California:
- Yes, for fishing licenses only at this time.
- It’s likely too early to draw conclusions since this was only the 1st year of the program.
- Currently 1.5% have opted in (out of over 1.3 million anglers) but, like I mentioned in #2, its too early in the program to draw any conclusions.
- We do not hold CC info or process in-house not does our vendor. Aspira utilizes a “token” for recurring payment.
Jen Benedet
Assistant Deputy Director
Office of Communication, Education and Outreach
California Department of Fish and Wildlife
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On Behalf Of Good, Shawn
Sent: Monday, January 10, 2022 9:19 AM
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Subject: [statesdirectmail-listserv] Info Request from States with Auto-Renewal
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Lininger - DNR, Debbie
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Vernie, Peter J (DFW)
Washington:
- No, not at this time. We have discussed.
Thank you:
Peter Vernie
Licensing Division Manager
Department of Fish and Wildlife
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Swan, Bill
See answers below for Maine:
Bill Swan
Maine Dept of Inland Fisheries & Wildlife
Licensing
284 State St, SHS 41
Augusta ME 04333
(207) 287-5225
mefishwildlife.com
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From: statesdirect...@googlegroups.com <statesdirect...@googlegroups.com>
On Behalf Of Good, Shawn
Sent: Monday, January 10, 2022 12:19 PM
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Subject: [statesdirectmail-listserv] Info Request from States with Auto-Renewal
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Hi All:
We’re considering implementing auto-renewal in Vermont. Following a meeting on the topic last week, we had a few questions that I’m hoping someone from states that already have auto-renewal could answer. It’s always super helpful to learn about successes and failures from folks who have already gone through the process.
Also, in general, we’re wondering how many states out there have it in place now. So it would be great if you could provide an answer for #1 at least.
- Have you implemented auto-renewal? (Yes, No but Thinking About It, No and Not Interested) Yes, but we call it EZ Renew … it is not a completely automated process for some very good reasons.
- If so, have you been able to demonstrate increased license holder retention? We just finished our first full year. Plan to do an in-depth analysis this year to answer that question.
- If you have auto-renewal in place, any idea what percentage of your license holder pool have opted-in? About 10% of our total license sales
- Are there any states that use a smaller license vendor or an in-state built licensing system that includes the collection, encrypting and storing of credit cards? Or have all states have that have implemented this done so through the larger vendors like Brandt, Kalkomey, NIC etc? We have an in-house back-end with an NIC front-end. We use NIC’s payment engine.
If it’s OK, we might want to speak in more detail directly with states that have used smaller vendors or in-house built systems, as that’s the situation we’re currently in as we contemplate this.
I would love to have a detailed discussion with states that have implemented as well as those that our thinking about this. There are lots of details to consider and I would be interested to see how other states are dealing with this (or planning to deal with this). Thanks, Bill
Thanks in advance!
Shawn
Shawn Good, M.Sc. | Fisheries Scientist IV
Vermont Fish & Wildlife Department
271 North Main St., Suite 215 | Rutland, VT 05701-2423
802-786-3863; shawn...@vermont.gov
--
Klinger, Tammy J. (PGC)
Hi Shawn – Pennsylvania Game is a no, but thinking about it.
From: statesdirect...@googlegroups.com <statesdirect...@googlegroups.com>
On Behalf Of Good, Shawn
Sent: Monday January 10 2022 12:19 PM
To: statesdirect...@googlegroups.com
Subject: [External] [statesdirectmail-listserv] Info Request from States with Auto-Renewal
ATTENTION: This email message is from an external sender. Do not open links or attachments from unknown sources. To report suspicious email, forward the message as an attachment to CWOPA...@pa.gov.
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O'Neill-McLeod, Peggy
Montana does not have auto-renewal.
Peggy O’Neill
Information Bureau Chief
Communication and Education Division
Montana Fish, Wildlife & Parks
P.O. Box 200701
Helena, MT 59620-0701
Ph: (406) 444-3051
Montana FWP | Montana Outdoors Magazine
Shawn Good, M.Sc [m.sc]. | Fisheries Scientist IV
Vermont Fish & Wildlife Department
271 North Main St., Suite 215 | Rutland, VT 05701-2423
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Rene LeBreton
Louisiana is not auto-renewing at this time, but we are considering it.
Rene LeBreton - Public Information Director
Louisiana Department of Wildlife and Fisheries
2045 Lakeshore Drive, New Orleans, LA 70122
(o) 504-286-8745
(m) 504-400-2676
From: 'O'Neill-McLeod, Peggy' via RBFF States ListServ [mailto:statesdirect...@googlegroups.com]
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Subject: RE: [EXTERNAL] Re: [statesdirectmail-listserv] Info Request from States with Auto-Renewal
EXTERNAL EMAIL: Please do not click on links or attachments unless you know the content is safe.
1. Have you implemented auto-renewal? (Yes, No but Thinking About It, No and Not Interested)
2. If so, have you been able to demonstrate increased license holder retention?
3. If you have auto-renewal in place, any idea what percentage of your license holder pool have opted-in?
4. Are there any states that use a smaller license vendor or an in-state built licensing system that includes the collection, encrypting and storing of credit cards? Or have all states have that have implemented this done so through the larger vendors like Brandt, Kalkomey, NIC etc?
If it’s OK, we might want to speak in more detail directly with states that have used smaller vendors or in-house built systems, as that’s the situation we’re currently in as we contemplate this.
Thanks in advance!
Shawn
Shawn Good, M.Sc [m.sc]. | Fisheries Scientist IV
Vermont Fish & Wildlife Department
271 North Main St., Suite 215 | Rutland, VT 05701-2423
802-786-3863; shawn...@vermont.gov
www.vtfishandwildlife.com [vtfishandwildlife.com]
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GAUVIN Michael W * ODFW
Oregon is working with our vendor TTG to implement Auto Renewal sometime this summer.
From: statesdirect...@googlegroups.com <statesdirect...@googlegroups.com>
On Behalf Of Rene LeBreton
Sent: Tuesday, January 11, 2022 7:46 AM
To: statesdirect...@googlegroups.com
Subject: RE: [EXTERNAL] Re: [statesdirectmail-listserv] Info Request from States with Auto-Renewal
Louisiana is not auto-renewing at this time, but we are considering it.
- Have you implemented auto-renewal? (Yes, No but Thinking About It, No and Not Interested)
- If so, have you been able to demonstrate increased license holder retention?
- If you have auto-renewal in place, any idea what percentage of your license holder pool have opted-in?
To view this discussion on the web visit https://groups.google.com/d/msgid/statesdirectmail-listserv/8975ce420d304ca99eb3b0754d613907%40wlf.la.gov.
Dudley, Christine (DEM)
Sent: Monday, January 10, 2022 12:18 PM
To: statesdirect...@googlegroups.com <statesdirect...@googlegroups.com>
Subject: [EXTERNAL] : [statesdirectmail-listserv] Info Request from States with Auto-Renewal
Hi All:
We’re considering implementing auto-renewal in Vermont. Following a meeting on the topic last week, we had a few questions that I’m hoping someone from states that already have auto-renewal could answer. It’s always super helpful to learn about successes and failures from folks who have already gone through the process.
Also, in general, we’re wondering how many states out there have it in place now. So it would be great if you could provide an answer for #1 at least.
- Have you implemented auto-renewal? (Yes, No but Thinking About It, No and Not Interested)
- If so, have you been able to demonstrate increased license holder retention?
- If you have auto-renewal in place, any idea what percentage of your license holder pool have opted-in?
- Are there any states that use a smaller license vendor or an in-state built licensing system that includes the collection, encrypting and storing of credit cards? Or have all states have that have implemented this done so through the larger vendors like Brandt, Kalkomey, NIC etc?
If it’s OK, we might want to speak in more detail directly with states that have used smaller vendors or in-house built systems, as that’s the situation we’re currently in as we contemplate this.
Thanks in advance!
Shawn
Shawn Good, M.Sc [m.sc]. | Fisheries Scientist IV
Vermont Fish & Wildlife Department
271 North Main St., Suite 215 | Rutland, VT 05701-2423
DCNR WFFDirector
For Alabama:
- Have you implemented auto-renewal? (Yes, No but Thinking About It, No and Not Interested) Yes
- If so, have you been able to demonstrate increased license holder retention? First year – No data
- If you have auto-renewal in place, any idea what percentage of your license holder pool have opted-in? First year, too soon to know
- Are there any states that use a smaller license vendor or an in-state built licensing system that includes the collection, encrypting and storing of credit cards? Or have all states have that have implemented this done so through the larger vendors like Brandt, Kalkomey, NIC etc? NIC
Fred R. Harders
Assistant Director
Wildlife & Freshwater Fisheries Division
64 N. Union Street, Ste. 567, Montgomery, AL 36104
PO Box 301456, Montgomery, Al 36130-1456
(O) 334-242-3842 (F) 334-242-3032
Email: wanda.m...@dcnr.alabama.gov
Like us on Facebook! 
Visit us online:
www.outdooralabama.com
From: statesdirect...@googlegroups.com <statesdirect...@googlegroups.com>
On Behalf Of Good, Shawn
Sent: Monday, January 10, 2022 11:19 AM
To: statesdirect...@googlegroups.com
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Robinson, Scott
Georgia’s answers below:
- Have you implemented auto-renewal? (Yes, No but Thinking About It, No and Not Interested) Yes
- If so, have you been able to demonstrate increased license holder retention? Yes
- If you have auto-renewal in place, any idea what percentage of your license holder pool have opted-in? Not sure but I know it has increased overall license sales
- Are there any states that use a smaller license vendor or an in-state built licensing system that includes the collection, encrypting and storing of credit cards? Or have all states have that have implemented this done so through the larger vendors like Brandt, Kalkomey, NIC etc? We use Brandt
Scott Robinson
Chief of Fisheries
Wildlife Resources Division
(706) 557-3236 | M: (404) 783-5241
Facebook
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Buy a hunting or fishing license today!
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GEORGIA DEPARTMENT OF NATURAL RESOURCES
From: statesdirect...@googlegroups.com <statesdirect...@googlegroups.com>
On Behalf Of Good, Shawn
Sent: Monday, January 10, 2022 12:19 PM
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Subject: [statesdirectmail-listserv] Info Request from States with Auto-Renewal
CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.
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Rob Southwick
Hello! Southwick Associates is seeking additional help in 2023, plus we have a full-time position currently open. We seek analysts who are experienced and proficient with R and/or SPSS, able to work remotely & independently. If you or anyone you know are possibly interested, attached are notices for the fulltime position plus the part-time associate positions for those who may want additional income. Thank you!
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Malepeai,Ian
Hello Everyone,
Idaho Fish and Game is working on formalizing some of our guidelines on when to obtain a photo release, and when it is appropriate to use photos. We’re wondering if any other states have a general tutorial that helps coach employees on when they should ask for a photo/video release form, and/or when it is ok to use a photo – or not. Any guidelines that other agencies have put together would be very helpful as we begin to develop our procedure. Please feel free to reply directly back to me with information or questions at ian.ma...@idfg.idaho.gov.
Thanks you!
Ian Malepeai
Ian Malepeai
Marketing
Idaho Fish & Game
600 S. Walnut St.
Boise, Idaho 83712
(O)208-287-2870
(C) 208-515-6781
