Thief 2 Steam
Hyun Orth
When purchasing content through the Steam Store, your purchase is initially added to your Steam Inventory. This content will not be applied in to your game until the content is 'consumed' when booting Sea of Thieves.
But on occasions this can take a few attempts to be 'consumed'. If this occurs please attempt booting the game and progressing past the 'Push Start' screen a couple of times to see whether that solves your issue.
It may also be worth attempting to reverify the integrity of your game files to see whether that will allow the items to be consumed. To do this, right click Sea of Thieves from your games list in Steam and select Properties. Then from the properties menu select Local Files> Verify Integrity of local files. Once complete, just boot Sea of Thieves again
If the items remain in your inventory please contact for further assistance with your issue.
After purchasing premium content such as Ancient Coins or the available bundles which are on offer throughout the various online stores, on rare occasions you may not receive your item(s) after a 72 hour wait.
This can happen for a variety of reasons but below are steps in which you can use in an attempt to either fix or prevent these issues from happening for yourself.
Using the Microsoft Store
The Microsoft Store should only be used by owners of the UWP (Microsoft Store platform) of Sea of Thieves when outside of the game. The Microsoft Store is also opened for UWP users when you visit the Emporium in-game to make premium content purchases.
Steam owners of Sea of Thieves should only use the Steam Store for their purchases, as though the Microsoft Store can be used, your purchases will not be forwarded to your account. If you do purchase through the Microsoft Store for the Steam Version, please see the following KBA:
Please see our article for the process for completing purchases through the Steam Store.
Please Note: Any items purchased from the Emporium when in-game cannot be added to your inventory until you reboot Sea of Thieves. This is due to the 'consumption' process which is highlighted in the linked article in this section.
If you have purchased a DLC bundle from a retail store and have not received your items in-game on Steam, please try and load the Microsoft Store / Game Pass version where any missing items will be granted to your account. All items should be claimable via a promotional code on your receipt, so if you are missing the promotional code for any of your items, please return to the retailer who sold you the bundle for further assistance into the missing items.
When you boot Sea of Thieves through Steam, you will need to link an Xbox Live account to your Steam profile before you can enter gameplay. Below are the steps which are required to link as well as unlink your Xbox Live account when required.
Please Note - Your game progress is linked to your Xbox Live account. So progress made and items earned using that account on other platforms will also be available through Steam. But also if you unlink that account and use another, you will no longer have access to the original accounts progress or items until you relink back to that account.
Though you may have a Microsoft account already, your Microsoft account must also be signed up to Xbox Live. You can check that it is and also create an Xbox Live account if required through the Xbox website.
Selecting 'Yes, Link Accounts' will confirm that you wish to link your Xbox Live accounts and Steam profile. If the wrong accounts are being linked, click Shift+Tab to close the Steam Overlay then from the Main Menu either click 'Sign Out' from the bottom of the screen or press the X key. Once signed out you will return to the 'Start Game' screen where you can proceed through this process again.
This action can be completed when at either the 'Start Game' screen or Main Menu. Simply clicking 'Sign Out' from these screens (or pressing the X key in the main menu) will prompt you whether you wish to sign out of Xbox Live. Clicking Yes will complete the unlinking process and return you to the 'Start Game' screen where you can sign in to another account.
You can also link your Xbox Live account and Steam Profile through the Xbox Game bar or Xbox app. To do this please follow the Link your social network accounts to Xbox from Xbox support article and scroll down to the 'Link your Xbox Game Bar, Game App or game purchased on Steam' section.
A Steam user can open up their friends list and send an invite by right clicking the friend they wish to invite and then selecting \"Invite to Game\". This will then send the recipient a chat message containing the invite. The recipient will simply need to click accept and will automatically load into the lobby.
The Windows Game Bar will also allow you to join another users game session regardless of whether the other player is in a lobby or in-game as long as your profiles are Friends. This can also be performed in or outside of the game.
No. Players on Xbox and Windows will not receive an entitlement to a free Steam copy. However, cross play breaks down barriers by enabling new Steam players to crew up easily with existing players on Xbox and Windows.
This game will be purchasable in all countries where the Steam store is available, and the list of supported languages is being expanded for the Steam release. However, if your language is not supported, the game will default to English.
After purchasing a Bundle or Ancient Coins through the Sea of Thieves Store within Steam, your purchases are initially added to your Steam Inventory. To then apply these purchases to your profile you simply need to boot Sea of Thieves where they will be 'consumed'. After this, all contents will be made available in-game and also the purchase will then be removed from your inventory.
Sometimes though, when purchasing a Bundle you may see the message highlighted below:
This is due to already having purchased a Store Bundle that is already within your inventory (which has not yet been 'consumed') and is designed to prevent multiple purchases of the same Store Bundles at the same time.
Please note: this will not generate when purchasing Ancient Coins.
In the event that you do accidentally purchase the same Bundle more than once, please contact Steam Support for a refund:
When your graphics drivers are either not up to date or suffering from some form of corruption, this can also cause the crash while booting. We recommend that when trying this step that you completely remove you old drivers before updating to the latest versions. To remove your old drivers and then update to the latest:
If you are having issues signing in to Xbox Live on the Steam client which may also include receiving a crash during this process, attempting to circumvent this error by signing out of Xbox Live and then back in again during the boot sequence will solve the issue in some situations.
We are currently investigating some compatibility issues with specific anti-virus products which are flagging the sotgame.exe as potentially harmful. Until we can resolve this issue you may want to whitelist the game within your anti-virus product. The default install location for the game is here:
C:\\Program Files (x86)\\Steam\\steamapps\\common\\Sea of Thieves\\Athena\\Binaries\\Win64\\sotgame.exe
If you are unsure on how to complete the whitelisting process we have included guides for the most popular products below:
AVG
Anti-Virus Issues
You could try whitelisting the game with your anti-virus product. There are known compatibility issues with some antivirus products that we are working with the anti-virus vendors to resolve. If you experience an issue with a specific product, please let us know.
It should print out several lines. You can copy the Installation Location value from the start of C:\\ to the end of the line by highlighting it with your mouse and then right-clicking in the window to copy it. You can then paste this into the Open Dialog by pressing in the text field at the bottom and pressing Ctrl+V then pressing Enter. From here you should navigate by double-clicking the folders for Binaries then UWP64, then finally selecting SotGame.exe, which is the executable you need to whitelist.
Store install issues
We are aware that in some extremely rare cases the Microsoft Store may itself corrupt a game install. We are working with the various teams within Microsoft to resolve these issues. If you experience this, please raise a support ticket by clicking on the \"Raise a Support Request\" button at the bottom of this page.
Unstable Overclock
We have confirmed that certain users may experience game crashes if they are overclocking their machines. This may have been automatic by your motherboard manufacturer or done manually by yourself. If you experience issues, we recommend you restore your CPU and memory to stock settings and perform a full reinstall of the game. Corruption can occur during the installation, as well as when the game is running.
Buggy or faulty drivers
You may experience issues with game installs if you have drivers that are causing corruption. These issues may be difficult to detect, so we advise ensuring you have the latest drivers. If the problem only recently started, you could try rolling back to an earlier version of the driver.
The team is aware of a number of players that are having issues in which the mouse is not locking to the screen during gameplay. As a result of this players looking up and down in gameplay may find their taskbar appear. Below are some fixes which should solve the issue for you.
Fix#1
If your PC's clock is out of sync with the rest of the world, it can cause an error. The best thing is to right-click the Clock on your Desktop and select \"Adjust date/time\". A new screen will appear with the option to set the time and timezones automatically. It's best to turn them both on and restart your machine if needed.
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