StarUML crashes Windows 10 / Surface Pro 4

[Ian Hlavats]

Hello,

I am using StarUML 2.7.0 on Windows 10 on a Surface Pro 4 PC.

The application is crashing fairly often and goes into an unresponsive state.

Here is the output in the Event Viewer:

Faulting application name: StarUML.exe, version: 2.7.0.0, time stamp: 0x5717372d

Faulting module name: libcef.dll, version: 3.2171.1902.0, time stamp: 0x5457c03e

Exception code: 0x80000003

It is not related to a particular .mdj file. The issue is happening randomly at different times.

Is this related to HiDPI support?

Regards,

Ian

[StarUML]

Hi,

It's so hard to find problem you experienced because we're not able to reproduce in our systems. We know that sometimes a few users are experiencing the problem. It looks CEF (StarUML is based on) conflicts with some other applications. Somehow we're try to find the reason of the problem. Please let us know if you find any hints to fix it.

Thanks,

StarUML Team

2016년 5월 21일 토요일 오전 4시 26분 17초 UTC+9, Ian Hlavats 님의 말:

[chi wang]

Dear StarUML team,

I am experiencing the same problem on my Surface Pro 4, Windows 10. 

I think the key to reproduce the crash is to find a Surface Pro 4 and try it on that machine. As far as I know, there are few High-DPI Win10 devices in the PC market. So this situation may be kind of particular.

Regards,

Chi

在 2016年5月21日星期六 UTC+8下午3:18:10，StarUML写道：

[Thomas Sapelza]

Hi,

I have the same problem with my Dell XPS 15 9550 as stated on this thread and nobody answered. It's also a High-DPI device.

Maybe the problem is when we use custom Windows scaling?

Regards,

Thomas

[Thomas Sapelza]

P.S. Event Viewer Crash Log

Faulting application name: StarUML.exe, Version: 2.8.0.0, time stamp: 0x582abd0b

Faulting module name: libcef.dll, Version: 3.2171.1902.0, time stamp: 0x5457c03e

Exception code: 0x80000003

Error offset: 0x0014e240

ID of the faulty process: 0x3928

Start time of faulty application: 0x01d267659346ffa0

Path of faulting application: C:\Program Files (x86)\StarUML\StarUML.exe

Path of faulting module: C:\Program Files (x86)\StarUML\libcef.dll

[Matthias Lampe]

Get the same problem on my Surface Book.

The moment I want to do something on a diagram, the StarUML window looses all its content (just white) and gets unresponsive.

Faulting application name: StarUML.exe, version: 2.8.0.0, time stamp: 0x582abd0b

Faulting module name: libcef.dll, version: 3.2171.1902.0, time stamp: 0x5457c03e

Exception code: 0x80000003

Fault offset: 0x0014e240

Faulting process id: 0x3170

Faulting application start time: 0x01d2677b42bd7d0f

Faulting application path: C:\Program Files (x86)\StarUML\StarUML.exe

Faulting module path: C:\Program Files (x86)\StarUML\libcef.dll

Report Id: ae8b8cfb-51f4-4ec0-b2c5-52a153870d52

Faulting package full name: 

Faulting package-relative application ID: 

[Matthias Lampe]

I also tried to reduce the screen resolution to 1400x900 but the problem stays the same. The moment I add a new model element it freezes.

[Tommy Jakobsen]

Same issue here. 4k display :(

[Tommy Jakobsen]

Version 2.3 seems to work on 4k displays.

[Thomas Sapelza]

Tommy I can confirm version 2.3 works flawless on 4K screens but many useful features from new versions are missing... :(

From the changelog of version 2.4 we can see that they messed something up supporting High-DPI Displays :/

v2.4.0 (2015/07/06)

• Retina (High-DPI) Display Support
  
• Shorthands in QuickEdit for Fast Modeling
  
• Suppression of Editors
  
• Style Editor Improvements (Formatting and Alignment)
  
• Sizing Elements Equally
  
• UML Improvements (Receptions and Internal Transitions)
  
• Resolved Issues
  
• Move edge views when the two connected nodes are moving #363
• Found and Lost Messages in Toolbox #362
• Shorthands in QuickEdit for Fast Modeling #361
• Allow to connect Forward/Reverse Message between Lifelines in Communication Diagram #360
• Support "Reception" element #359
• "N" Key doesn't work for "Don't Save" in Save Changes Dialog #358
• Allow Frame in Communication Diagram #357
• Allow to create messages by drag-n-drop in Communications Diagram #356
• Menus for Set Size (width, height) Equally (in StyleEditor) #354
• Add Realization element (other than InterfaceRealization, ComponentRealization) #353
• Format Icons in StyleEditor #352
• Allow to suppress StyleEditor, PropertyEditor and DocumentationEditor #351
• Incorrect icon size of stereotype icons of Lifeline's represents #350
• Internal Transitions in States #349
• Guard and iteration expression for Messages #348
• Retina (High-DPI) Display Support #347

Sincerly,

Thomas Sapelza

[Oscar Gunther]

Same issue, same context: adding an element to a diagram causes a white-screen crash on my high-DPI laptop (Dell Inspiron 15). Uninstalling until this is resolved, but the product looks promising. I hope the developers can fix it soon.

[Matthias Lampe]

My current workaround for my Windows 10 Surface Book: Windows 7 installation (which I luckily still had) in a VMBox using a shared folder between the virtual machine and my system. Works well but not ideal.

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[StarUML]

Hello,

This problem looks a memory problem in Chromium especially in Windows with HDPI display. We've created a test patch which reduced canvas size to reduce memory occupation. It's not a true solution for this problem, but to know why the problem being occurred.

Please try the attached patch and let us know the result.

Patch instruction:

1. Close StarUML

2. Extract the attached test-patch-for-windows-hpdi.zip (You can find two files in zip: "main.js", "main.js.map”)

3. Overwrite the two files in "www" folder in StarUML installed folder. (e.g. “C:\Program Files\StarUML\www”)

4. Restart StarUML

Thanks,

StarUML Team

2017년 2월 9일 목요일 오전 8시 3분 27초 UTC+9, Matthias Lampe 님의 말:

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[Sébastien Beugnon]

Hi,

I use a Asus Zenbook Pro N501VW with Windows 10 and a resolution of 3840x2160 and the software crashs too.

With the new patch, I've no longer any crashes after 15 minutes.
Hope it will be a released fix.

[Thomas Sapelza]

Hi,

so far the patch is working for me :))

I hope StarUML 2.9.0 will be released soon :D

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[masoud...@gmail.com]

Hi guys,

the patch worked fine. Maximizing and restoring the screen is fine now.

[pengui...@gmail.com]

This fixed an issue on Mac whereby left clicks on a diagram were causing the diagram to vanish.

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[Jonathan Sibley]

This worked for a Yoga 2 pro, also HD screen. Otherwise, I would see just a white screen.

It would be great to have this fixed. In the meantime, if there is a way to let potential users know on the download page, that would save some time trying to figure out what the problem is when the program isn't working.

Thanks.

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[Tyler Dalbora]

Devs,

Thank you! This patch worked on my Asus machine, also 4k display. 

On Thursday, February 9, 2017 at 9:07:05 PM UTC-5, StarUML wrote:

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[jesus hernandez]

Thanks, i try it and i now Staruml runs without crash

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[Pat Gilbert]

On Friday, November 10, 2017 at 7:28:29 AM UTC-10, jesus hernandez wrote:

Thanks, i try it and i now Staruml runs without crash

El jueves, 9 de febrero de 2017, 20:07:05 (UTC-6), StarUML escribió:

Hello,

This problem looks a memory problem in Chromium especially in Windows with HDPI display. We've created a test patch which reduced canvas size to reduce memory occupation. It's not a true solution for this problem, but to know why the problem being occurred.

Please try the attached patch and let us know the result.

Patch instruction:

1. Close StarUML

2. Extract the attached test-patch-for-windows-hpdi.zip (You can find two files in zip: "main.js", "main.js.map”)

3. Overwrite the two files in "www" folder in StarUML installed folder. (e.g. “C:\Program Files\StarUML\www”)

4. Restart StarUML

Thanks,

StarUML Team

YES-- seems to work .. thanks.

ONE CHANGE in your response for64 bit machines  C:\Program Files (x86) \StarUML\www

[Pat Gilbert]

thanks -- seems to work ok now. have to try more things.

one correction to your document for win64bit: C:\Program Files (x86) \StarUML\www

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