Hotel Registration Process In India

[Shantelle Wenske]

Theseinformation pages can help you get started in learning about some of the laws and registration requirements that may apply to you. These pages include summaries of some of the rules that may apply to you, and contain links to government resources that you may find helpful.

Please understand that theseinformation pages are not comprehensive, and are not legal advice. In addition, the process for FRRO registration and Form C submission may vary from state to state. If you are unsure about how local laws or this information may apply to you, we encourage you to contact your local FRRO office or consult a local lawyer.

The submission of C-Forms and maintenance of guest registers stems from the Foreigners Act 1946 and Registration of Foreigners Rules, 1992. These requirements extend across India, and apply to all persons who accommodate foreign guests for monetary consideration, including hotels, guest houses, lodging houses etc. The C-Form mechanism helps the authorities locate and track foreigners in India to enhance security and safety. Failure to comply with reporting requirements could result in fines and imprisonment of up to 5 years.

No, hosts who accommodate foreign guests in their individual houses/apartments do not need to submit a B&B license to register with the FRRO. Such hosts may simply submit their address proof to activate registration.

C-Forms should be submitted twice for each foreign guest, once when they check-in and once when they check-out. C-Forms must be submitted within 24 hours of a foreign guest check-in. While there is currently no explicit timing for submission of the C-Form upon check-out, you may wish to submit within 24hrs of check-out. If a guest plans to check out within a few hours of check-in, then C-Forms should be submitted as soon as they check-in.

No. Typically, hosts are not required to visit the FRRO office or submit physical documents once they complete their one-time registration with FRRO. Generally, hosts will only need to complete the online submission of C-Forms although it is advised that they keep printed copies of C-Forms for their record. However, some local FRRO offices may demand that hosts submit physical copies of each C-Form, purely for their administrative convenience. In this case, hosts may submit the C-Forms personally or delegate someone else to do so on their behalf.

No. Typically, hosts are not required to submit additional information to the local police. Where hosts are unable to complete the online submission of C-Forms whether due to connectivity issues or otherwise, they may submit the physical form to the local FRRO (see question 13). If there is no local FRRO office, hosts should submit the C-Form to the local Superintendent of Police (SP) and not to the local police station.

If the host does not have have internet connectivity, the host should call up and inform the FRRO office or the local SP. Lack of internet connectivity is not an acceptable excuse for failing to report a foreign guest when alternative reporting options exist.

Yes, in addition to C-Form submission for foreign guests, hosts are required to maintain separate registers for Indians and foreigners with details of every guest, now referred to as Form B (formerly Form F). You can see a sample template here, which outlines the information required. The Form B register has to be maintained irrespective of the nature of accommodation, and shown to the relevant government officer when requested.

The register is a hand-written record of host and guest information. In the event there is any issue with the C-form submissions, the register helps the host and FRRO to track guests. It is a permanent, hand-written document and should have the signatures of each guest and the host. Parents can sign on behalf of minor guests.

Airbnb has no control over the conduct of hosts and disclaims all liability. Failure of hosts to satisfy their responsibilities may result in suspension of activity or removal from the Airbnb website.

This November, join NCAI in New Orleans, LA, at the Ernest N. Morial Convention Center for the 80th Annual Convention & Marketplace, where attendees will have the opportunity to work collaboratively to protect and advance tribal sovereignty. Tribal leaders, NCAI members, Native youth, and partners from across Indian Country will gather in-person to discuss critical issues, develop strategy, and to embark upon a new era of Nation-to-Nation engagement. Additionally, attendees and the general public will be able to browse the Marketplace, which features a variety of booths ranging from artists to federal job recruiters and much more!

We genuinely appreciate those who have already secured their accommodations early. For attendees still seeking accommodations, NCAI suggests contacting nearby hotels directly and having your credit card details on hand for the booking process.

Usually, guests are told when they can check in and out too, with generally agreed upon check in and check out times. However, other arrangements can often be made between hotel and guest for early check-in or late check-out.

However, more and more guests are finding this inconvenient, and they are willing to pay more to enjoy greater flexibility. You can offer a flexible time package that allows guests to choose their own check-in and check-out times, and use this as an opportunity to generate additional revenue for your property.

Travellers are becoming increasingly frustrated by the standard check-in and check-out times at small hotels around the world, and it can have a significant impact on the way they view your property. By creating this new type of policy, you will see a direct impact on your guest satisfaction ratings and an improvement in your online reviews.

Many people choose to stay at small properties because it is a more authentic and personal experience. They are looking for customised options, which can include flexible guest arrival and guest departure times.

The sharing economy has also created unique competitors, such as Airbnb, which allows guests to be more flexible in their travel plans. By creating a flexible time option for your guests, you can better compete against these listings, and make your own listing more attractive should you have one.

The industry and even many guests are quite fond of this tradition but with the rise of technology, it seems inevitable that the front desk will become surplus to requirements. Automating the front desk via systems such as online check-in is a big way to cut labour costs, which many larger hotels will be enthusiastic about.

With scheduled check-in times, the front desk can be easily overwhelmed with multiple guests trying to check-in simultaneously. When guests are experiencing delays or frustrations straight away, it immediately affects their overall perception of the property.

But you can make the selection process much easier by narrowing it down to one factor: how it will impact the overall guest experience. In most cases, the check-in technology you use should directly or indirectly benefit your guests in at least these three ways:

You can also give your guests an opportunity to purchase wine and cheese baskets, tour packages and other extras at the time that they check into their room. In a way, you can create your own concierge desk right at your small hotel!

Choose a property management system (PMS) that stands apart functionally as a leader in the check in technology space. Look for ease of use and something that is designed for properties just like yours. An all-in-one solution is an attractive option, since it also offers:

Online check-in capability can also be used to help your marketing and loyalty efforts. Guests can learn more about your property, be served exclusive offers or be upsold on other amenities while they negotiate the online check-in process.

Conflicting with this is a general trend of guests being required to check into their room in the afternoon and check out in the morning. For example some hotels might require guests to check in after 2pm and check out before 10am.

When your guests arrive they are usually tired, in need of a shower, a refreshment and a meal. But with check-in unavailable until the afternoon, they are left waiting impatiently to gain access to the room that they have paid for.

Implementing a 24-hour check-in strategy could work as a method of increasing revenue at your small hotel. Not only will it improve customer service and the offers you can make, but you could also supply this to guests at an additional fee.

You can offer guests an online code that allows them to check-in on the website about 24 hours prior to their arrival. This means when they arrive they can head straight to their room without hassle or delay.

Sending automatic pre-stay emails that provide guests with detailed information about where they need to go and how to get into their room when they arrive, as well as opening times for reception, means that staff will have to spend a lot less time manually taking guest details and checking guests in.

Obviously, to offer flexible guest arrival and guest departure times, you need to adjust your own administrative schedule. This can be quite difficult, especially for small hotel operators with minimal staff.

Travellers are now reliant upon their mobile devices to check-in for a flight, catch a ride, and order from their favourite restaurants. They want to have this same convenience when checking into their hotel.

Providing mobile check-in services not only benefits your guests, but it is also good for your daily operations. It streamlines your check-in process, reduces front desk friction, and allows front desk employees to spend more time assisting guests, which leads to more personalised guest service.

A hotel check-in app is one of the easiest ways to provide remote/online or self check-in. Mobile bookings have been a regular occurrence for many years now, and they continue to grow, so it makes sense to also allow guests to check-in and check-out via their smart device too.

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