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Katariina Washuk

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Aug 2, 2024, 5:22:30 AM8/2/24

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Earlier this month, I canceled my Netflix account, something I've always wanted to do, but never before felt ready to try. It all happened because Netflix lost the one show I wanted to watch the most.

And now that I've finished that show? Well, the good news is that I'm keeping Netflix turned off (at least for the immediate future). In its absence, I've had no lack of shows to watch, thanks to three other streaming services that are meeting my needs for shows. Heck, one of them just added a movie I've wanted to see (without going to the cinema).

This entire process, as I'll document below, shows that Netflix does not have a strangle-hold on the world of streaming. It may be ubiquitous. Shows such as The Tinder Swindler and Inventing Anna may dominate social media, and there's a ton of buzz around the Bridgerton season 2 teaser trailer, but you don't need it every month. In fact, you may also be asking should you cancel Netflix?

That's because between Peacemaker, Euphoria and The Righteous Gemstones, HBO Max has been on fire as of late. All three shows are currently proving that while Succession was HBO's most buzzed about show last fall, the service is far more than just that one show (while Netflix can often times feel like the place that is eventually bringing Stranger Things and The Witcher back at some point).

And while those shows will end soon, that amount of concurrent quality gives me reason to expect more. From Euphoria's constantly anxious and manic/depressive energy to Peacemaker's himbo energy to all of the hilarious family drama of Gemstones, HBO Max is great at giving me a range of vibes.

The big reason why I had to leave Netflix was to make room for the $8.99 per month AMC Plus, the only place I could watch Halt and Catch Fire. Then, after I canceled Netflix, I realized I wouldn't have to spend that cash, thanks to a second trial from Apple TV Channels. I kept Netflix canceled, though, as that $20 is nice to have in my pocket.

And over the last two weeks, I loved watching Halt and Catch Fire with every free second I had. Honestly, it's a true hidden gem of a show that's using a fictional, alternate history of the rise of the personal computer and the internet to show us five broken, but lovable characters. To say that the Halt and Catch Fire finale, and the episodes leading up to it, left me emotional would be an understatement. They wrecked me (and I loved every minute).

Unfortunately, AMC Plus isn't the true AMC super-subscription I want it to be, as we'll get to below. While it offers episodes of Killing Eve (which is about to come back for season four), it doesn't have Killing Eve season two. And it also doesn't have any episodes of the other big AMC series I want to watch, Better Call Saul.

Fortunately, the Black Friday $1 per month Hulu deal I got last year is still running, and Hulu has all the Killing Eve I need. It also has the other show I'm catching up on, What We Do In The Shadows (which I'm still in the middle of season 3 on).

Unfortunately, my time away from Netflix may have a predetermined end-date coming in the near future (No, I'm not excited about Jeen-yuhs: A Kanye Trilogy). As you may have gathered, I've become enamored with watching all the shows I've always said I'll watch. On April 18, Better Call Saul (which is on Netflix in the U.S.) finally returns for its sixth and final season. Or at least half of that season, as AMC broke the two halves of Better Call Saul season 6 in half, and Variety reports the latter half isn't due until July 11.

I've watched almost all of Better Call Saul season one and that gives me five seasons and an episode left to watch. Netflix, unfortunately, doesn't have Better Call Saul season five yet. And nobody does. And so I might wind up spending $10 on Better Call Saul season 5 on Amazon. That's as annoying to me as anyone else.

I write all of the above without much confidence in what decision I'll make because I don't know where the series will go. What I'm hoping is that AMC Plus gets Better Call Saul seasons 1-5, and soon. That would be a smart way to drive subscriptions and promote the new season. But Better Call Saul shows no signs of leaving Netflix.

This brings me to two subjects that aren't fun for most folks: math and the concept of ownership of digital media. I could down the 31 Better Call Saul episodes I haven't seen that are on Netflix in one month's time (which would cost $19.99 for 4K, which the show streams in). Then, it costs me another $10 for season 5, if everything holds still.

I am stumped as to how to progress this. I have no faith in the customer service so can someone please advise. Happy to provide more info if an admin can contact me. I would like my past payments refunded and future payments cancelled otherwise i will go elsewhere and cancel my account

I havent spoken to anyone about it yesterday. I did however use the 'netflix account recovery' feature and it listed a completely differente email address than the one we use for netflix so someone has managed to link an account to my virgin account - this need to be unlinked ASAP.

We truly apologise that the issue is ongoing. This is not the level of service we look to provide. We can see you are currently in private messages with a member of our team. Please remain in contact there and our team will do their best to help.

This article only applies to customers who have subscribed to Netflix through an X1 TV Box or Xfinity Flex streaming TV Box, also known as Comcast-billed Netflix customers. If you have Netflix included in your X1 package, see Netflix FAQs.

We provide Comcast billing for your Netflix charges as a convenience. Your Netflix subscription charge will appear on your Comcast bill under the Other Service Providers heading and will include the amount of the charge and the date through which you will have service, as determined by Netflix. (Please note, your Netflix subscription may be subject to associated taxes and fees.)

If you are on a trial or promotion, your Netflix subscription will still appear on your statement, but will show a $0.00 charge. At the end of the trial or promotion, the charge will reflect the price of your Netflix subscription package. Please see netflix.com/youraccount for a summary of your Netflix account status, plan and charges.

You may change your method of payment from your Comcast bill to a credit or debit card or another payment option accepted by Netflix at any time. To do so, contact Netflix support at netflix.com/youraccount. Note that Comcast-billed Netflix charges count toward your Xfinity On Demand/Pay Per View purchase limit unless Netflix is included in your Xfinity package.

One common problem to be aware of is accidentally signing up for an additional Netflix subscription on Xfinity Flex or X1 while already having an existing Netflix subscription that is using a different method of payment. If this happens and you would like to cancel your Comcast-billed Netflix account, contact us. To cancel or request credits for any other Netflix accounts, contact Netflix support at netflix.com/help.

Have a Netflix gift card that you'd like to use to pay your Netflix bill? Visit Netflix gift cards in North America to redeem it. (Applicable to Netflix users billed either through Netflix or Comcast.)

NOW does have Peacock included in the entertainment membership (although it is a limited selection of shows) and I believe will get Paramount+ included in the cinema membership. Considering most of what I watch on NOW is HBO shows, it seems they might have to prepare from the loss of many of those shows when that deal comes to an end in a few years.

Well, that got me to downgrade from Premium to Standard. I barely watch Netflix stuff anyway these days. Most of the big shows I used to watch have been on hold for a while (probably because of pandemic) and the really good stuff gets cancelled anyway (ahem Sense8, GLOW, The OA)

I pay nef flix direct and Rogers cannot account as to where my money is going. I have spent days on the phone, countless times and to date no action has been taken. I was told I would be reimbursed but nothing yet and I am still being billed. My mother has been charged this $20.99 for over a year now. She doesn't even have a netflix account.

@Donnie51 This has happened to others as well. (Sorry for the Google search link. That's so that you can see posts that have been archived here.). These charges can occur when you select the "Join Now" button on the Netflix app rather than the sign-in button. Others have reported this happening due to fraudulent activity, presumably if the Rogers account gets compromised.

To get these charges stopped, you will need to figure out the service code and email address for the Netflix account that got created. You will then need to contact Netflix to get the (fraudulent) account shut down, and also contact Rogers to stop the Netflix billing on your account and to get the charges reversed.

If you subscribe to Netflix Rogers Billing and forget the email address or username associated with your Netflix account, you can retrieve it by accessing the Netflix app on your Ignite TV box or Ignite Streaming. Once you are in the Netflix app, choose a profile and click Get Help. Highlight the Member section, the email address listed is your username. If the Netflix app has since been logged out of, contact Netflix Help for assistance.

There is an instruction set somewhere in the forum to find the rogue Netflix email address so that you can cancel the service for that account, and it goes something like the instructions that I posted above. Essentially, sign out of Netflix and then "you can retrieve the rogue email account address by accessing the Netflix app on your Ignite TV box or Ignite Streaming. Once you are in the Netflix app, choose a profile and click Get Help. Highlight the Member section, the email address listed is your username. If the Netflix app has since been logged out of, contact Netflix Help for assistance. Or, use the bottom instruction set, posted immediately above this paragraph to sign into your Rogers account, navigate to the overview tab and then select the Netflix badge and select Let's go. I'm guessing that it should show two email addresses?? Yours and the rogue email address? Just a guess. Hopefully you can identify the rogue address and use that to cancel the service with Rogers.