Service Delivery Manager (infrastructure services ) # Lansing, MI (Hybrid -need two days onsite a week ) # 1 year contract # strong ITIL background and ITIL Foundations certification is required
ravi singh
Service Delivery Manager (infrastructure services )
Lansing, MI (Hybrid -need two days onsite a week )
1 year contract
must have a strong ITIL background and ITIL Foundations certification is required, with V4 certification preferred.
The candidate should have technical knowledge of infrastructure services such as Windows VMs, Unix VMs, Containers, Cloud Services, Data Network and Telephony.
Interview Process: Virtual Interview via MS Teams video. Please use laptop and be prepared so share screen if asked.
Duration:
We are seeking an individual with at least 5 years’ experience in the Service Delivery Manager role to help lead onboarding our current team into the new support model. This person would be responsible for training, documentation, and leading by example along with ongoing mentoring the Service Delivery Managers in their new roles. This will be a 12-month engagement while we complete the transition from our current support model to the new Service Delivery Manager support model.
Job Description:
The Service Delivery Manager is a pivotal role matrixed delivery model that oversees a number of key functions within DTMB IT that enable the delivery of high-quality services to our customers, and to ensure Service Delivery processes are in place to meet our customer needs. This position is a customer facing role and requires the establishment and management of expectations with our customers and will drive the DTMB IT Service Owners to achieve those expectations to a high standard. This position will also act as an internal advocate for our customers’ requirements and work closely with DTMB IT Service Owners who are accountable to the Service Delivery Manager for the delivery of services.
Skillset:
The candidate should have technical knowledge of infrastructure services such as Windows VMs, Unix VMs, Containers, Cloud Services, Data Network and Telephony.
Azure, AWS, GCP and Cisco knowledge is a plus.
The candidate must have a strong ITIL background and ITIL Foundations certification is required, with V4 certification preferred.
REGARDS,
Ravi thakur
Divfinite LLC
University Blvd. Austin, TX 78665