Architecture & Design: Define end-to-end architecture for EAM implementations on ServiceNow.
Provide design guidance for asset lifecycle, including planning, procurement, deployment, maintenance, depreciation, transfer, and retirement.
Ensure alignment with enterprise architecture, security, and integration standards.
Produce HLDs, LLDs, integration designs, and data models.
EAM Implementation Leadership Lead implementation of asset hierarchies, models, classes, and CI relationships.
Design preventive and corrective maintenance frameworks.
Architect inventory, warehouse, and stockroom capabilities.
Establish asset tracking, audits, and compliance controls.
Drive mobility, workspace, and user experience strategy for asset operations.
Stakeholder & Governance Run discovery workshops and provide advisory to business teams.
Act as a bridge between business, operations, and engineering.
Review and approve technical solutions from developers.
Define platform standards, code quality practices, and release governance.
Integration & Data Strategy Architect integrations with ERP, procurement, finance, HR, and monitoring systems.
Define data migration, normalization, and reconciliation strategies.
Ensure CMDB alignment where assets and CIs intersect.
Leadership Mentor developers and administrators.
Drive estimation, planning, and roadmap discussions.
Support pre-sales, solution demos, and RFP responses if needed.
Mandatory Skills & Experience Strong hands-on architecture experience in ServiceNow EAM.
Proven expertise in asset lifecycle management.
Deep understanding of data modeling, CMDB dependencies, and service mapping.
Experience designing integrations using REST, SOAP, MID Server.
Strong knowledge of Flow Designer, automation, and platform capabilities.
Experience in performance optimization and scalable design.
Excellent client-facing and communication skills. Preferred / Good to Have Experience with ServiceNow Hardware Asset Management or ServiceNow Software Asset Management.
Exposure to ServiceNow IT Service Management processes.
Knowledge of financial management or depreciation models.
Experience in multi-vendor environments.
ServiceNow certifications (CSA, CAD, CIS-EAM or related).
Experience in regulated industries.