Urgent Requirement || Customer Success Manager || Remote
Vishal Kumar
Hi,
Hope you are doing well!!
Greetings from Arkhya Tech Inc. My name is Vishal Pathak and I’m a Technical Recruiter at Arkhya
Please find the job requirements below and let me know if you are available for the same
Role: Customer Success Manager
Location: Remote (US)
Job Type: Contract
Job Description –
Digital Customer Success Manager
About the Role
We are seeking a Customer Success Manager (CSM) to join our team and play a pivotal role in enabling customer adoption and long-term value realization for our products. As a CSM, you will design and execute customer journeys that ensure our clients understand, adopt, and maximize the return on their product investments. You will serve as a strategic advisor—bridging technology, analytics, and customer engagement—while fostering lasting relationships built on trust and impact.
Key Responsibilities
- Customer Journey Design: Create and manage onboarding, adoption, and success journeys tailored to client needs and product use cases.
- Value Realization: Partner with customers to demonstrate how our products help achieve their business goals and optimize outcomes.
- AI & Technology Guidance: Simplify complex product capabilities, including AI-driven features, into clear use cases for customers.
- Engagement Programs: Leverage Gainsight CS or marketing automation tools such as Marketo, Eloqua, or Pardot to deliver targeted campaigns and adoption nudges.
- Data & Insights: Analyze usage data and customer feedback to identify adoption gaps, generate insights, and influence success strategies.
- Design & Branding: Ensure all customer touchpoints are visually engaging, on-brand, and aligned with product positioning.
- Cross-Functional Collaboration: Work closely with Product Management, Marketing, and Support to escalate customer needs, influence product roadmap, and close the feedback loop.
Required Skills & Experience
- Bachelor’s or master’s degree in business, Technology, or related discipline.
- 4–8 years of experience in Customer Success, Product Marketing, or related client-facing roles, ideally within SaaS/product companies.
- Strong functional understanding of enterprise software and digital products.
- AI literacy—ability to connect AI-driven features to business value.
- Experience with Gainsight CS or marketing automation platforms (Marketo, Eloqua, Pardot).
- Strategic, logical, and analytical thinker with strong problem-solving ability.
- Excellent communication and storytelling skills, with an eye for design and branding.
- Proficiency in PowerPoint, and comfort with data interpretation and analytics.
Good-to-Have Skills
- Creative tools: Photoshop, Adobe Creative Cloud, Canva.
- Multimedia skills: Video editing and visual content creation.
- Experience with process improvement or product adoption frameworks.
What We Offer
- Opportunity to work with a leading German product company at the forefront of innovation.
- A customer-facing role with direct impact on product adoption and business outcomes.
- Exposure to AI-driven product enhancements and cutting-edge customer success practices.
- Collaborative, multicultural work environment with opportunities for continuous learning and growth.
If you are passionate about driving customer outcomes, blending strategy with creativity, and enabling adoption of innovative products—this role is for you.
Regards,
Vishal Kumar
Technical IT Recruiter
Email ID: vish...@arkhyatech.com
Connect with me on LinkedIn
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11/01/25, 01:54:30 AM |
