Amelia Developer (Voice & Chat)//Onsite – San Antonio, TX / Plano, TX / Tampa, FL / Colorado Springs, CO / Chesapeake, VA / Phoenix, AZ
nani peyyala
Location: Onsite – San Antonio, TX / Plano, TX / Tampa, FL / Colorado Springs, CO / Chesapeake, VA / Phoenix, AZ
Job Summary
We are looking for an experienced Amelia Developer (Voice & Chat) with strong expertise in Conversational AI, Voicebot development, and NLP technologies. The ideal candidate should have hands-on experience building and integrating Amelia (formerly IPsoft) conversational solutions with enterprise systems and contact center platforms.
This role involves designing and deploying AI-driven voice and chat automation solutions for customer service and internal IT operations.
Required Skills & Experience Conversational AI & Amelia Platform
Hands-on experience with Amelia (formerly IPsoft) conversational AI platform.
Experience developing voice and chat bots for enterprise applications.
Expertise in Speech-to-Text (STT) and Text-to-Speech (TTS) technologies.
Ability to design natural, human-like voice conversation flows.
Strong knowledge of Natural Language Processing (NLP).
Experience with intent recognition and entity extraction.
Experience integrating Amelia with enterprise platforms such as:
AWS Connect
ServiceNow
Jira
Rally
Experience integrating bots with backend APIs and web services (REST, SOAP, XML).
Familiarity with Webhooks, SSO, LDAP, and Active Directory Services (ADS).
Python (4+ years preferred)
JavaScript / React.js
JSON
Experience with IT Service Management (ITSM) platforms and ServiceDesk automation.
Experience with CTI platforms such as Cisco or Genesys (Inbound Voice).
Preferred Skills
Experience implementing AI-driven automation for IT operations or customer support environments.
Exposure to cloud platforms and enterprise integration architectures.
Strong understanding of contact center and conversational AI ecosystems.