Locals ___ Senior AWS Engineer ___ Onsite at Hartford, CT OR Minneapolis, MN

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Abhay chaurasia

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3:03 PM (6 hours ago) 3:03 PM
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Hi,

Hope you are doing well.

 

 

Role: Senior AWS Engineer

Location: Onsite at Hartford, CT, OR Minneapolis, MN

Type: Long Term Contract

Locals 


Email: ab...@edgeglobal.net

 

Job Description

As a Senior Engineer, you will play a key role in designing, developing, and maintaining advanced contact center solutions that enhance customer experience and operational efficiency. This position requires deep technical expertise in telephony systems, cloud technologies, and AI-driven conversational design. You will collaborate with cross-functional teams across different geographies to deliver scalable, secure, and innovative solutions leveraging Amazon Connect and related AWS services.

 

Primary Responsibilities

  • Design, develop, and maintain contact center solutions using Amazon Connect, AWS Lambda, Event Bridge, Notification Services, CloudWatch, Cloud Logging, and Cloud Formation
  • Build and optimize call flows, routing logic, and IVR systems, including IVR-to-bot migration strategies
  • Implement prompt engineering techniques for conversational AI and integrate NLP/ML frameworks into telephony workflows
  • Develop and maintain applications using JavaScript, ReactJS, and Node.js
  • Ensure seamless API integration with RESTful services and middleware components
  • Configure and manage VoIP, SIP, SIP Clusters, and Session Border Controllers (SBCs)
  • Utilize GitHub and GitHub Actions for version control and CI/CD automation
  • Collaborate with cross-functional teams to ensure high-quality deliverables and adherence to security and compliance standards
  • Monitor system performance and troubleshoot issues using CloudWatch, Cloud Logging, and related tool

Required Qualifications

  • Bachelor’s degree or equivalent in an IT-related field
  • Minimum 5 years of software engineer experience
  • Hands-on experience with Amazon Connect and AWS services (Lambda, EventBridge, Notification Services, CloudWatch, Cloud Logging, CloudFormation)
  • Proficiency in JavaScript, ReactJS, and Node.js
  • Strong understanding of VoIP, SIP, SIP Clusters, and SBCs
  • Experience designing and building call flows and routing in contact center systems
  • Expertise in prompt engineering, NLP, and ML frameworks
  • Strong API integration skills (RESTful services, middleware)
  • Excellent teamwork and communication skill

Nice To Have

  • Experience with Java
  • Familiarity with IVR systems and IVR-to-bot migration
  • Test automation experience
  • Knowledge of GCP, Azure, and Splunk
  • Experience with Salesforce or Pega
  • Working knowledge of MongoDB Atlas

Skill Matrix to be filled by Candidates:

Mandatory Skills

Years of Experience

Year Last Used

Rating Out of 10

Amazon Connect

 

 

 

AWS Lambda

 

 

 

CloudWatch

 

 

 

Notification Services

 

 

 

JavaScript

 

 

 

Node.js

 

 

 

prompt engineering

 

 

 

NLP

 

 

 

ML Frameworks

 

 

 

 

Thanks and Regards,

Abhay

Edge Global

1604 Spring Hill Road, Suite 221, Vienna, VA 22182

An E Verified Company

Email: ab...@edgeglobal.net

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