ServiceNow Project Manager - Frederick, MD

[Rohit pal]

Hi Vendors,

 

Position - ServiceNow Project Manager
Location - Frederick, MD
Type – Contract

 

Role Descriptions:

Role OverviewThe ServiceNow Project Manager is responsible for planning| executing| and delivering ServiceNow implementation and enhancement projects. This role ensures projects are completed on time| within scope| and aligned with business objectives while managing stakeholders| risks| and resources effectively.Key ResponsibilitiesProject ManagementLead end-to-end ServiceNow implementation projects (ITSM| ITOM| HRSD| CSM| etc.)Define project scope| objectives|

deliverables| and success criteriaDevelop and maintain project plans|

schedules| and budgetsTrack project progress and provide status updates

schedules| to

stakeholders Manage risks| issues| dependencies| and mitigation plans Stakeholder Management Act as the primary point of contact between

business| IT| and vendors Engage with senior stakeholders to align

business| IT| project

goals with business needsFacilitate workshops| requirement gathering

sessions| and steering meetingsServiceNow Delivery Oversight Ensure

sessions| adherence

to ServiceNow best practices and delivery methodologies (AgileWaterfallHybrid)Coordinate with ServiceNow developers| architects| and platform teamsOversee design| configuration| testing| and deployment phasesEnsure proper documentation and knowledge transferTeam  Resource ManagementManage cross-functional teams including developers| testers| and business analystsAllocate resources effectively and monitor performanceFoster collaboration and maintain team productivityGovernance ComplianceEnsure compliance with organizational policies and governance standardsMaintain quality assurance throughout project lifecycleEnsure proper change and release management processes are followed Essential Skills: ServiceNow Project Manager

 

Skills: Digital : ServiceNow_IT Service Management Experience Required: 8-10

 

Top 3 Required Skills

1. ServiceNow Implementation Expertise (SPM, PPM, ITSM modules) 2. End-to-End Project Management (Agile/Hybrid delivery, PMP preferred) 3. Stakeholder Management & Communication (business + IT alignment)

 

Top 3 Preferred Skills:

 

1. Experience in Insurance / Financial Services domain 2. Exposure to ServiceNow AI/GenAI (Now Assist, automation initiatives) 3. Experience with Demand Management and backlog prioritization