Download Norton From Microsoft Store
Sebastian Thorndike
A popular tactic of criminals is the "fake order" scam. The way it works is that you get a message, usually in email or text, that appears to be a routine confirmation for an order. Of course, you never ordered whatever product or service it's confirming.
The message looks common enough, and it says that money will be charged to your credit card or withdrawn from your bank account for the product or service. Then it casually offers instructions on how you can cancel the order if you want to.
In order to cancel the fake order, you'll either have to click a link or call them on the telephone. Either way, the ultimate goal of the scammers is to get you to give them some personal information. They'll claim it's for the purposes of canceling the fake order. They'll want your name, address, phone number, and very likely your credit card or banking information. If you protest, they'll insist they only need that information to confirm your identity.
Often there's another part to the scam. The scammers may ask you to download a file, usually a Microsoft Word or Excel file, enter your information into the file, and send that file back to them to cancel the order.
If you're on the phone with the scammer they will insist that enabling the embedded active content is perfectly safe, and entirely necessary, to complete the cancellation. It's neither of those things. In fact, it's a malicious macro designed to steal or damage your personal data, install ransomware on your machine, gain access to your machine, or use your device to attack other people.
The sender's email address is often the first clue that the message is a fake. In this example they haven't even tried to make it look real. If Norton were sending you a real confirmation message it wouldn't come from a dodgy-looking Gmail address. It would come from one of their real domains, perhaps @nortonlifelock.com.
If they don't know your name, they can't withdraw any funds from your bank account. A legitimate company would insert your name into a confirmation message. It's easy for them to do with modern billing systems.
Scammers often insert the logo of the organization they're trying to impersonate into the message to make it seem more legitimate. In this case they've used a pretty poor imitation of Norton's logo. They spelled "Norton" correctly and seem to have a yellow color that is pretty close to Norton's, but otherwise it's clearly not Norton's real logo.
If you get a message with a suspicious-looking logo and you want to see if it's real or not, open your web browser to a new tab and do an internet search for the organization the message claims to be from. You should quickly find examples of their actual logo you can compare it to.
Aside from the date, the entire message is awkwardly worded and formatted. Why is "Subscription" used as a proper noun, and why is it a different color? Phrases like "...in your bank account statement" or "auto-paid" don't seem like how a professional company would write a customer message. That doesn't mean real messages never have errors, but this much poor writing is suspicious.
Scammers usually try to create some false urgency in order to get you to react quickly and emotionally before you've had time to think about it, or to ask a trusted advisor for their opinion. Notice in this example that it claims that "$499.99" will be withdrawn from your bank account TODAY. Then, curiously, says you need to contact them "within 48 hours", or "right away."
If you still want to confirm if the message is real, open your web browser to a new tab and do an internet search for the organization the message claims to be from. Go to their official website and contact them at their published phone number.
If you have an account with them, open your web browser to a new tab and use your own saved favorite or internet search to sign into your account. Then you should be able to see if this mysterious order actually appears in their system.
I've now downloaded iTunes to my new desktop computer four times from the Windows Store and every time I launch it, the software just freezes up. This never happened before on my old desktop when one could still download iTunes directly from Apple. What gives?
I've got iTunes running reasonably well on a number of Windows 10 boxes. Did you think to try temporarily disabling Norton long enough to see if that would let iTunes run and sync music to your iPhone? The advice from Microsoft isn't entirely wrong, Norton and other anti-virus apps don't always seem to play nicely with iTunes, and the specific interactions can change from build to build of each package. I recommend excluding the iTunes folder from real time scanning for just this reason.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. When reinstalling right click on the downloaded setup file and use run as administrator. It may also help to temporarily disable any non-Microsoft anti-virus.
The further information area has direct links to the current and recent builds in case you have problems downloading, or want to revert to an older version if the current one won't work properly for you at the moment. Links to the most recent builds are now at the bottom of the page.
I've tried all of the above and I keep getting the same problem. I contacted Microsoft Support and they said the problem was Norton, that iTunes doesn't work with any third-party anti-virus, and that I should uninstall Norton. Obviously, this is incorrect as I've run Norton and iTunes on previous machines for over 10 years without issue. So, I've uninstalled iTunes and installed another audio program. Of course, now I can't synch my music to my iPhone, but clearly no one has an easy answer to this problem that it seems many people are having based on the reviews for iTunes in the Microsoft Store.
The only way to shut it down is via the Task Manager as the program is listed as "Not Responding." Interestingly, there are two other listings in the Task Manager that indicate 32-bit, even though I'm running on a 64-bit machine and downloaded the 64-bit version of iTunes.
No, I didn't bother because the problem is not syncing. It's that the minute iTunes opens it crashes and the only way to shut it down is via the Task Manager. BTW, on the installing and uninstalling of iTunes, most of the instructions didn't work as I didn't have these programs installed to begin with, even from a fresh install of iTunes directly from Apple:
There are two parallel versions of iTunes for Windows, one delivered via the Microsoft Store for Windows 10 users, the other available directly from apple.com for older Windows or those that don't like using the store. Sometimes switching between them can workaround an issue you're having. Links to the direct download version can be found at the bottom of my troubleshooting tip.
The split on iOS was ages ago. There is still an iTunes Store app for purchasing. The Music app is for listening to music. TV, podcasts, and books get their own apps too. It works, but I still think the split on Macs was the wrong way to go. No idea if/when Windows will lose iTunes too.
As I mentioned above, I deleted every iTunes file per the instructions. I didn't mention, but I then also used Revo to clean out any random files that may have still been lurking (of which there were none). I then rebooted and reinstalled the 64-bit Apple version of iTunes linked, and the exact same issue. iTunes would open then freeze. So, I did the full cleaning, and tried with the 32-bit Apple version of iTunes that you linked. And, no surprise, I had the exact same issue. iTunes would open and then immediately freeze. Nothing being clickable on the screen (the mouse wouldn't even move), I shut down iTunes via the Task Manager (screenshot shown above of the offending process). Again, I did the full clean using the instructions given in the link, and tried the Microsoft Store version, as it had been a month since I tried this process (I thought maybe a newer flaw-free version had been put out in the Store). Nope. The exact same thing happened again with the exact same process failing as had done in both the 64-bit and 32-bit installations direct from Apple. So, again I cleaned out all the files per the instructions and for the last time tried downloading an older 64-bit version of iTunes directly from Apple. I can't remember what version I downloaded and installed, but surprise, the exact same thing happened for what, the fifth time? Yeah, I can't be bothered any longer. This has been going on for a month, and I've spent hours of my time on this, all of which is unnecessary. So, now I'm busy cleaning up my actual music files using another software. Sadly, I can't sync to Apple Music any longer on my iPhone. But, at least I've got my collection on my computer.
It is a heuristics based detection by the Antivirus and most certainly a false positive. This executable is used to launch Enpass on system startup. It is perfectly safe to use. We have submitted a ticket to the concerned team in Norton and other Antivirus. Once they correct it from their end, you won't see this message anymore.
OK, but its not solving the complete problem. I restored the file from the Norton quarantine but Norton has stored the file not in the right folder. And the folder where it should be is not exisiting anymore. Result: Autostart of enpass is not working. How i can fix this?
OK the folder exist, only viewable when i change the view options in Explorer (hidden/system). But the folder is restricted, i give me full rights to the folder but i cant copy the EnpassStartup.exe to the folder.
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