Hi Michelle,
Stacks should have no problems with gapped alignments. We are regularly using it
with GSnap and have used BWA in the past. Make sure you have a current version
of the software.
The first question I would want to know about underestimating tags is: how many
raw reads you had, how many passed quality filtering, and how many were aligned
to the genome? If you had poor library preparation, likely many will be filtered
for quality and many will not align to the genome. Since you have a reference,
have you checked in silico to see how many RAD sites you expect to have?
Have you installed the web interface? This tool is very useful to get a look at
the alignments made and what your stacks look like.
Cheers,
julian