My foster son has started video visits with his bio dad who is incarcerated. We're required to use Jpay, which was kind of working this summer, but now I can't get the video to work. The audio is fine, but no video. I have updated everything, checked all the settings, but it won't work anymore.
I see questions from JPay users on a regular basis, and I'm always somewhat surprised (and somewhat not) that they're still requiring Flash Player. We announced in 2017 that it was going away (along with browser plug-ins in general) at the end of 2020. Background: -flash-update/
Given the potential impact to the families that depend on it, I've been wondering about what their transition plan is. As a paying customer, you might want to reach out and ask. At the very least, if you know that there's a technical train-wreck coming on their end, you can at least prepare your son for it.
For the more immediate issue, if you haven't rebooted the laptop, that's a great place to start. Make sure that you have the latest Chromebook updates installed. We definitely haven't changed anything in Flash Player recently with regard to webcams.
You can click the lock next to the address of the website to see if Camera/Mic and Flash permissions are allowed, and if you right-click on the Flash content and choose Global Settings, you should get a webpage that has the camera/mic settings for Flash Player in the context of Google Chrome. Unless someone accidentally clicked deny on a permission prompt, it's unlikely that this will help.
If you had another tab going in the background that maybe was keeping the camera busy, that might be what's going on. Rebooting should solve that, too. If you have an adblocker or something, you might try disabling it.
Yes, I've checked all the tabs and made sure everything is enabled, updated, etc. I haven't had any other issues with flash or the Webcam (we have regular meetings every week online), it's literally just with jpay. When I run the test, the camera light flashes, then nothing.
Yeah, that's odd. Chrome and ChromeOS are making changes in anticipation of Flash Player EOL and the subsequent jettisoning of the plug-in interfaces we use to work inside the browser. This allows them to jettison a lot of code that they no longer need, and they're doing a lot of modernization work in parallel. I've seen a couple things get dinged in the process, but I'm not aware of a widespread camera problem.
I'd definitely try rebooting the laptop. I'm curious if that other webcam test works for you. If it also fails, it's probably a decent substitute for testing jPay. If not, it sounds like there's some other technical thing happening. If some underlying driver crashed, rebooting will solve it (at least until you hit the condition that caused the crash again). If that doesn't help, it would be interesting to know what happens with an incognito window.
Also, I think when I originally responded, I was assuming you were talking about the webcam feed from your laptop not working (dad can't see kid), and not the video feed coming from bio-dad's computer (kid can't see dad).
Everything is up to date. I've removed and re-installed flash player with no luck. I'm trying to use HBONow which worked up until a few days ago. Chrome & Firefox work fine. I've tried all the 'fixes' posted, checked my versions etc. but still with no luck. I keep getting the message 'Can't play vide. The latest Adobe Flash Player must be installed and enabled in your browser.' I've enabled flash, and double & triple checked that it's enabled. Can someone please help, this is getting really frustrating!
I encountered very similar problems, I haven't got a Mac here to give you the steps, but there are some plugin security settings in Safari that you can set to either block flash entirely, allow it for specified sites, or prompt...
Apple changed (yet again) the Flash Player settings in Safari 11. We're in the process of updating the Enable Adobe Flash Player for Safari tech note with the Safari 11 behaviour. Flash is still disabled (off) by default, but the settings location has changed:
I later downloaded Flash using the Firefox browser. It worked just like it was supposed to. I suppose now that I have flash properly downloaded, it would probably work with any browser, but I don't know. Anyway, I am out of the discussion. Thanks.
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I think there might be an issue with the Flash detection on that site. It appears to be completely ignoring the Flash content. I tested on several different browsers, white-listing all sites for Flash on the various browser's and he behaviour is the same. I recommend contacting the content owner for assistance.
I have a Lenovo Thinkpad Yoga Ultrabook that has tablet functionality via Wacom. I have had no issue drawing within the Photoshop that I have had for months now, but when I just installed Flash CC, the tablet will not let me use the tablet pen to draw a line correctly. What it does is makes a long straight diagonal line every time I try to touch it to the screen, and then at the end of said line, it then will draw what I gesture with my hand. The problem is, its offset now to the end of the line, so it is completely unusable. It has no problem working if I were to use my finger on the touch screen instead of the pen, which is very strange.
-I cant find a single thing online that comes anywhere close to what I need about this issue. I have no where else to turn! It seems like a Flash not being able to handle the tablet function settings.
Was getting the same issue. Offset brush down and to the left. All other tools worked fine. Updated, uninstalled flash, checked update again, latest drivers, restarted, logged in and then out of cc, etc etc. Turns out it just couldn't handle the fact that I, like many people in the design industry, work on two screens. The moment I unplugged my second screen it worked fine. I can cope for now, but a lot of people rely on being able to draw in flash with graphics tablets and this build should not have been released with these issues. Testing with tablets, multiple screens and different resolutions should be performed with every build you release. Especially when you are a larger company with much greater resources than a small 5 man game dev team like us who RELY on your software working the way it is advertised. Please resolve this issue ASAP, not for a set patch date, release it literally the moment you have fixed it, so that groups like us can actually get on with our work.
I have tried on dual monitor with Wacom iNtous 5 touch , I am not facing any isuue with brush . are you facing this problem consistently? if you are facing this problem can you please provide some details to find the exactly what is causing issue .
This problem is still happening, if it is not able to get fixed are we able to get compensated for this problem ? I work in flash and haven't been able to use my computer at all, being forced to go into university to work on my animations, which is a real pain.
The problem is STILL OCCURRING, my tablet was working great for 5 minutes then all of a sudden the issue started again, drawing a horizontal line away from the cursors position, not sure why or how, i didnt change any settings and was just animating when it was fixed. If a reference video is required i will upload one.
What happens when you draw bit slower since I see that whenever you are drawing too fast, the first point and the immediate point is pretty far and hence it appears a straight line initially and then the curve comes fine.
This is what it looks like as I try to use the brush tool. You can see the white square in the middle, well that was drawn accurately according to the mouse/pen movement. Then I select the brush tool and click a single click on each of the 4 corners. Large horizontal lines fly accross the screen. Each of these lines are created by pressing a single click. This only happens in Flash and only using the brush or pencil tool. All other tools work perfectly with the wacom.
Adobe Flash Player is set to automatically check for updates on Windows startup. I've always wondered where exactly it is set to do this. Checking the running services, as well as msconfig does not yield its location. The message in question looks like this: -an-update-to-your-adobe-flash-player-is-available-message-forever.html
I know how to disable it via Adobe's web site (instructions are included in link above), but I'm interested in knowing where exactly in Windows is this set to perform this action? I have done some research on this, and people keep saying to check the following registry locations:
This one was an entertaining puzzle, it's probably been answered elsewhere but I thought I'd let curious people know. As someone mentioned, it is the plugin module (NPSWF32.DLL in case of Netscape/Mozilla/Opera plugin) that does the check; thing is, it does not prompt the user to update immediately (it would not be able to do so with the browser open and the DLL in use anyway), but rather it defers the update until the next restart -- by adding a registry entry in HKLM (or HKCU, not positive)\Software\Microsoft\Windows\CurrentVersion\RunOnce key.
The entry is named FlashPlayerUpdate and contains \System32\Macromed\Flash\FlashUtil_Plugin.exe -update plugin -- presumably the same command line you would run if you wanted to update the player manually (without the hassle with opening and closing your web browsers). The reason you don't see it in registry or with system tools like msconfig.exe is that RunOnce autostart entries are deleted from registry immediately once they are executed. Normally such entries are used by driver and Windows installations to perform one-time initialization after a reboot (once the required services are started and drivers loaded). So you would have seen that entry with msconfig, had you looked at it after the update check (which the plugin does silently), but before the reboot!
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