IBM Technologies is planning to conduct a pool campus for Tech Support positions for 2012 Batch Students
Date : 8th Jan 2013
Venue: Anand Institute of Higher Technology
Time : 9.00 AM
Kindly find below the details of JD CTC , Interview Process and Eligibility criteria.
Students from BE \ B TECH \ MTECH \ MCA need only to attend this interview process
Details :
Job Role :
Technical Help Desk - Service Desk Delivery (SDD)
Job Description :
• Providing Voice & E-Mail Technical Help Desk Services support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
• Remote Infrastructure support delivery
• Perform problem cause analysis
• Resolve routine customer problem
• Ability to Identify Opportunity & Implement Process Improvements
• Has technical experience and skills in the areas of problem determination, creativity and analysis.
• Ability to meet a set of defined account agent productivity measurements.
Job Location:
Bangalore
Eligibility Criteria:
BE Graduate, ME - Post Graduates,
Percentage:
55 % or 5.5 CGPA ( aggregate of all semesters )
Percentage aggregate considered only for the highest degree pursued
Must not have any backlog at the time of IBM process on campus.
Mandatory Skills :
• Fluency In Communications Skills (both spoken and written)
Desirable Skills :
• Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
• Browser Support - Internet Explorer
• Strong computer skills required for initial call handling
• Ability to identify basic hardware parts and aware of basic hardware concepts
• User level familiarity with at least one e-mail client - Outlook, Notes etc
• Skilled in commercially standard software applications and major desktop operating systems.
• Awareness of basic networking concepts and technologies.
• Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
• Excellent oral and written communication skills.
• Neutral accent
• Questioning skills- probing skills, as relevant to the issue and level of the caller
Additional Information :
• Working in shifts is a mandate. Candidates applying and selected for the job will be expected to work in shifts - including evening and night shifts. Shifts will 24x7 in nature and can vary depending on geographies supported
Process of Selection :
• Group Discussion
• Technical Interviews
• Communication Assessment
CTC:
2 Lac
Mandatory documents to be carried for the interview:
1. Photo ID Card (Driving License / Passport / Voter ID card / College ID proof )
2. Marks Sheets
a.Highest Degree (for all the semesters)
b. XIIth
c. Xth
3. Degree Certificate/s
4. Resume
5. Passport Size Photo
If you are employed in any of the company, please bring:-
• • Present organization offer letter
• • Last 3 months pay slip / hike letter.
------------------------------------------------------------------------------------------------------------
Date : 8-Jan-2013.
Venue : AIHT Mini Auditorium
Time : 9.00 AM
With Regards,
M. Radhakrishnan
Placement Officer
SRR Engg College
