Cannot Open Quicken Data File
Phillipp Schneeberger
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Every time I try to open my data file, I enter the password, and then get a message that Quicken is unable to open the data file. Then, I go into "File" and open it from there. I enter the password, it opens successfully, then it's asking me to re-log into my quicken account. This just started happening after the last update. It's annoying. I have done the verify and repair several times and it lasts for a part of a day. Then, the same thing happens again and again. This needs to be fixed.
We have forwarded this issue to the proper channels to have this further investigated. In the meantime, we request that you please navigate to Help > Report a problem and submit a problem report with log files attached and (if you are willing) a sanitized copy of your data file in order to contribute to the investigation.
This issue has been reported to our Development and Product teams for further investigation and resolution. We request that you please navigate to Help > Report a problem and submit a problem report with log files attached, the full file path of the affected Quicken file, and (if you are willing) a sanitized copy of your data file in order to contribute to the investigation. Though we do not currently have an ETA, you can bookmark this Community Alert to get updates when available and to know when the issue is resolved. If you do not see the bookmark icon at the upper right, please make sure you are logged into the Community.
It appears that if you are running OneDrive, the issue is not just that the file must be on the C: drive, it must be in a directory that is not being synced by OneDrive, or OneDrive syncing must be suspended while you are running Quicken.
By default, Windows 11 encourages users to use OneDrive and puts the Documents folder and everything under it, including the Quicken directory, in the OneDrive path. Also by default, Quicken puts QDF files in the Documents\Quicken folder. Thus unless you do something to prevent it, OneDrive tries to sync any QDF file that is in its default location, causing problems.
Users are reporting that until recently OneDrive and Quicken worked OK together, and it is only recently that they started having problems. The issue affects password protected files, and the error message says to contact Quicken Support. Apparently while opening a password protected file, Quicken closes the data file momentarily, and if OneDrive syncing is enabled, OneDrive locks the file to sync it before Quicken can re-open it.
To help you troubleshoot this issue, first, I need more information. When did the issue first start? How are you opening Quicken (opening program directly from the task bar or desktop shortcut, clicking on the specific file you're trying to open, etc)? When you open the file by going to the File menu option, what option are you using to open the file (File>Open Quicken File, or are you going to the list of most recently accessed files near the bottom of the menu, or using a different option)? Do you keep the Quicken file directly on your C drive, or is it on a shared network drive? Is the file synced with any cloud service?
Is it possible that MS OneDrive is interfering with Quicken operations, to create a backup of the Quicken data file?
On some newer systems, MS OneDrive is always active in the background, even if the user doesn't know about it and does not use OneDrive for backups.
I believe related to onedrive. Moved QBW file to a folder with spaces in path and also ones with a hyphen in path to and it open fine when double-clicking file. But under onedrive synced folder it gives same error, even when fully synced.
I have mostly the same issue. First try at opening Quicken from taskbar link i get the cant open message. Close out and try a second time from same link and it opens. I do have my files on Onedrive but have never had this problem til this last update. Im sure its related.
I absolutley am having the same problem and its annoying and stressful. Got a hold of support. He got it open for me but next day same exact thing. I can't seem to figure out how to open it at all, I just keep getting errors.
Same problem here. Also, once I get it running from the backup on my computer, it won't update my accounts. It says I have to renew my subscription which was paid annually this past March so not due. When I look at my Quicken account it correctly shows paid through March 2024. All this since last update. Not happy.
The first two times I tried to open Quicken, I receive msg: Quicken is unable to open the data file. then, it gives the location of the file. I have not moved or changed the file. I tried to log in for a third time and was able to access. I've validated the file. Any other advice?
I too am receiving the message unable to 'open file' on the first try. Rebooted then went to File menu, selected the first file and was able to open the most recent file which is the OneDrive path. I closed down and tried again; this time selecting the path on C Drive. That file was the second in the most recent used file list. Received message: 'Quicken cannot open the file you selected. The file may be deleted or the location might have changed. Do you want us to remove the file from the most recently used file list? Yes/No?' I have changed nothing in years using Quicken. Everything has been working just fine. I am on Version R52.33, Build 27.1.52.33.
I answered No to the removal question but now don't know what to do going forward. When I look at the file attributes of the files on C and OneDrive they are exactly the same. Is my C path file corrupted? The OneDrive path file looks fine and when open shows syncing with C path file.
When I tried to use One Step Update, it asked me for my Quicken UserId and password as if I was a new user. This is crazy. Everything was working fine. I have changed nothing and now everything is not working fine.
Update: I tried one more thing. I shut everything down and then clicked on the Qdata file on my C drive. Quicken opened, asked me for my password, then I rec'd message 'unable to open data file C:\Users\myusername\OneDrive\Documents\Quicken\Qdata.QDF' despite the fact that I clicked on the C drive path that was not OneDrive.
First CC-502, now "Quicken cannot open the data file because it is in use by another application, such as a cloud storage backup. Please close that application or turn off cloud storage sync and try again."
I have exited the program and restarted several times, still get this message. Also, have restarted and shutdown, turned on the pc several times as well. Still get this message. Don't have any other browsers running.
There is more however. I had just completed entering new trans actions in my Fidelity Rewards account and before leaving, I decided to run Validate file. It crashed and wanted to send my files to quicken. I did not. So, is there a lock file somewhere that thinks the "send to quicken" still has it locked.
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