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Eunice Beady

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Aug 2, 2024, 10:30:40 AM8/2/24

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Just moved to a new house that has FTTP NBN.
previously when I was on NBN I used internode ( when internode was internode not TPG).
Narrowed down my choice to ABB or SL , have considered optus but don't know if I hate myself that much.
Main use is home office and netflix.
Home office I connect to work VPN in either Sydney , UK or USA
Both are competitive in pricing with each other for 50Mbps.
Leaning towards ABB.
Want the same type of service I had with internode.

I don't have time to sit on the phone doing scripted checks when it's not working only to be escalated to another person to repeat the same tests.
if I have a problem then it's from the wall out, have spare routers etc.

They need to get a move on with their POI's. My friend tried to sign up but the Lonsdale POI isnt ready so he went to Aussie. He's happy with the first month free and $50 off first bill and free modem.

ABB seem to have far better international routing than iiNet have had in recent years (Twitch works reliably now among other services) and even local capacity seemed to be a problem at times. I'd had numerous problems with even ABC iView often being glitchy during peak times when I was with iiNet.

Obviously I'm not saying ABB are the best and I know there could have been coincidental changes at the other end when I cut over. After 2+ years of performance issues when trying to use systems such as Twitch and ABC at peak times, it was eye opening to realise that my old 14mb/s ADSL2 should have been sufficient to watch twitch at 1080p but I had never been able to get above 720p reliably and it didn't matter what time of day for that one.

My experience with ABB's support team also isn't significant but I've spoken to the sales team both in the late evening (8 ->10pm) and also during the day with minimal wait both times and extremely helpful staff both times answering the phone. I've also had a non-critical support problem where I emailed them my problem as well as the outputs from port scans and they were able to identify the problem and have it rectified the next morning for me with no further interaction required from my end other than a modem reboot.

What are the SL monthly intake numbers like considering 21 POI are remaining .... timing is everything and lucks a fortune .... from what other RSP's are finding some build-outs are quick while others are drawn out.

The only thing about Superloop is they have shareholders
They might see that Superloop are wasting too much money and demand a better return on their investment and increase profits and force them to cut costs on things like CVC etc

Yes but Superloop is public and any number of superannuation funds buy shares. They can then go well we want a better return on our investment and force them to cut costs and kick out the board and replace with more cost cutting types who focus on profit

Superloop are an Australian company listed on the ASX. All our support staff for home broadband are based in Adelaide (where Internode came from). A number of our key staff in this space are ex-Internode.
Thanks, I stand corrected, and it's interesting to see that MM is still in the ISP/RSP game....guess one can't keep an old dog (figuratively speaking) down. With both MM and SH on board, you should do well, all the best.

At the end of the day the guys at Aussie have, I believe set the NBN benchmark for independent (non-Gang of Four) operators and I know all of us at Superloop have tremendous respect for all their continued success (which they will enjoy).
Phil and the team are great operators. Hats off. There is no qualification.

I know Phil doesn't compare himself to us, nor see us as a threat. The focus for both of us is the larger operators and both our positions as quality Australian owned and supported RSP's. We both take pride in our networks and the SL team love to tweak the dials and knobs more than anyone.

I had a bad experience from a sales rep at ABB recently. He was trying to convince me that as a FTTN customer, that I have to call my existing provider and cancel (and disconnect) before I can join (and connect) to the Aussie BB network. I spent 10 mins arguing with him that it is not the case, because that is what a churn is about. He still disagreed so I ended the call.
I have had issues in the past where I have had clients join Aussie BB, and they have not received any info from them about the connection, and incorrect VoIP settings etc. I even had a client that was with ABB and signed up for their VoIP only to check up on the connection 7 weeks later to be told it's been active for 6 weeks!

Clearly the crazy phone hold times, the unreliable phone automation process and the lack of quality customer service that I have experienced has to improve, and by all accounts Phil and his management is on the job.
But to be honest it should not be a source of complaint in the first instance. Don't get me started on Future Broadband!

My POI is a very big one. ABB's CVC graph showes that it just needs about TEN 100/40 mbps users running at full speed to blow out their CVC capacity at my POI. But ABB's graph showed it never reaches 80% of the capacity. It's kind of bs to me. It doesn't make sense that my POI does not have TEN heavy users.

The number of users who run their internet service at home at full speed at the same time is very small. Statistically the number who do it at the same time is very small. This is why you see fairly high ratios of users to provisioned bandwidth in the last mile. ie. across a large number of users the probability of, in your case, 10 users bursting at the same time is small. Faster speeds actually make the ratios higher, not lower generally.

I agree pretty much with what MMC said, the only caveat to this would be large updates eg: patches and game updates where clipping becomes a reality .... it's a bit like a white-swan and not as dark as a DDOS event. Certainly not the norm.

Speedtest.net is more transparent. CVC graphs only show one part of the picture. Speedtest provides greater visibility of end-to-end performance. It includes CVC, backhaul, intercap network, international network, peering etc.. Any congestion on any part of the network will be shown up. Any inefficient routing options are exposed (latency). Peering strength and network adjacency is objectively demonstrated in these tests. We are happy to rely on speedtest and similar services to give users a look at the whole picture.

In respect to Future BB, I won't be mentioning the issues I had here. But they certainly did not meet the criteria of a premium provider in my case, actually not even close! And to be honest, Aussie BB have turned out to be just as hopeless!
Superloop, on the other hand have done what they have said they will do, the process was simple. I'm joining them again as I speak.

Fair enough, everyone's mileage may vary but my experience is that FBB are providing superior throughput compared with ABB including pings. And don't get me started on ABB support, they obviously make it hard so you give up and don't bother. Last call before I left started out at 27mins on hold, WTF.

As for Superloop, they advised that I should go with someone else probably because I'm on NBN FW and didn't want the grief. Now with FBB and enjoying Business grade performance. I was hesitant in paying the extra fees which is a dampener but signed up with a discount so bearable.

The important thing is that for the first time in 2 years we are getting good throughput regularly instead of ad hoc and decent evening performance which is where ABB and Exetel before them sucked big time.

Well both couldn't deliver and FBB can. I think ABB are playing a fairly slick play but not that great really, and Exetel deliver a less than average experience, crap support and want to sting you long after you have left them.

The problem is its starting to overwhelm the network as well if you look at recent issues around gaming, International and more recently general congestion though I do acknowledge they are adding CVC capacity as required and upgrading the network but more often now after people start noticing. Why are Aussie continuing on with their below cost special? This is what I can't understand.

The issues were starting to show up late last year yet this year they do their $20 off promotion regardless. Why did they not just pause the promotions for a period of time and allow themselves to catch up? Does adding new customers even at below cost still boost the bottom line? Are they strapped for cash?

Its risky because the ISP might not achieve the scale to survive and be profitable. They can't put the price up without causing people to think and look around again. They must be praying that profitability will come with NBN asset write-down

The only concern some of us have about Superloop is that it's the same old Michael Malone and maybe Simon Hackett at it again......build up a new RSP, go for the easy profits, grab it, then run to start over on new ventures.....rinse and repeat.