Learn from HBR’s most popular cases

[Harvard Business Review]

BOOKS COLLECTIONS TOOLS SIGN IN HBR’s 5 Top-Selling Cases Our most popular case studies—written by professors at HBS and at renowned business programs worldwide—focus on actual problems and decisions companies face. Cola Wars Continue: Coke and Pepsi in 2010 Examines the industry structure and competitive strategy of Coca-Cola and Pepsi over 100 years of rivalry and what needs to be done to ensure sustainable growth and profitability. BUY NOW The Whys and Hows of Feedback Performance feedback is crucial to a career in the information-rich global economy. Learn effective strategies as a giver and receiver of feedback from this step-by-step guide. BUY NOW Starbucks: Delivering Customer Service To increase customer satisfaction, Starbucks is debating a plan that would increase the amount of labor in the stores and theoretically increase speed-of-service but cost $40 million annually. Analyze the impact of the plan on the company's bottom line. BUY NOW Rob Parson at Morgan Stanley (A) Rob Parson was a star producer in Morgan Stanley’s Capital Markets division. Despite generating substantial revenues since joining the firm, Parson’s reviews from the 360-degree performance evaluation process revealed that he was having difficulty adapting to the firm’s culture. The case examines the difficult decision of whether to promote Parson to managing director. BUY NOW Kodak and the Digital Revolution (A) The introduction of digital imaging in the late 1980s had a disruptive effect on Kodak’s traditional business model. After discussing Kodak’s history and its past strategic moves in the new landscape, the case questions how CEO Daniel Carp can use digital imaging to revitalize Kodak. BUY NOW Discover More Case Studies Tap into our collection of over 15,000 case studies to challenge your assumptions, broker team discussion, and expand your strategic thinking. SHOP NOW *Purchasers are responsible for all shipping charges, duties, taxes, brokerage fees, and/or import fees imposed by the country of import. Please check with your customs office for details. Copyright © 2017 Harvard Business School Publishing. All rights reserved. Harvard Business Publishing is an affiliate of Harvard Business School. Harvard Business Publishing, 2‌0 Gu‌est S‌t, Su‌ite 7‌0‌0, Br‌ight‌on, M‌A 0‌2‌1‌3‌5 Unsubscribe Privacy Policy Contact Us