Hi Michelle, good to hear from you again :)
Are you able to send me a copy of the file she's trying to upload and also where in the site she's trying to upload it to? I'll try to replicate it on this end.
That's unusual RE the help page. The support forum requires a google login, but other than that it should be readily accessible. Can you let me know what she sees when she tries to access it?
You can always email us directly with support queries if you'd rather.
Have a great day :)
Founder | Spike@School
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