[SpeedScraps] Fracture
1 view
Skip to first unread message
Christy
Oct 25, 2011, 8:38:09 PM10/25/11
to speed...@googlegroups.com
I am always so excited to find businesses that have phenomenal customer service and wanted to give a shout out to one that I dealt with recently. The company is called Fracture. They offer a unique, frameless way to print your snapshots or professional photos.
I heard about Fracture from some friends, but didn't actually give them a try until there was a Groupon available recently. I sent in one of my favorite back to school shots of Sage and was really excited to see how it would turn out.
When my first Fracture arrived, I was really impressed with the product. It was very light, had a classy look to it, but I was very disappointed with the colors on my photo. I contacted customer service to let them know of my concerns and they were very responsive and quick to find a solution and offered to reprint my order.
After a bit of communication back and forth, the staff was able to sort out the color issues and sent me a new, gorgeous fracture with colors that are spot on.
Here is a picture of the before (left) and after (right) products.
They come with an 'easel' to stand them up - or they can be hung on a wall, using a screw and a pre-made hole in the back of the foam core.
The glass front is very thin and lightweight, but not cheap or flimsy in any way.
I am so happy with the final product! I look forward to ordering some more Fractures soon!
--
Posted By Christy to SpeedScraps at 10/25/2011 08:38:00 PM
I heard about Fracture from some friends, but didn't actually give them a try until there was a Groupon available recently. I sent in one of my favorite back to school shots of Sage and was really excited to see how it would turn out.
When my first Fracture arrived, I was really impressed with the product. It was very light, had a classy look to it, but I was very disappointed with the colors on my photo. I contacted customer service to let them know of my concerns and they were very responsive and quick to find a solution and offered to reprint my order.
After a bit of communication back and forth, the staff was able to sort out the color issues and sent me a new, gorgeous fracture with colors that are spot on.
Here is a picture of the before (left) and after (right) products.
They come with an 'easel' to stand them up - or they can be hung on a wall, using a screw and a pre-made hole in the back of the foam core.
The glass front is very thin and lightweight, but not cheap or flimsy in any way.
I am so happy with the final product! I look forward to ordering some more Fractures soon!
--
Posted By Christy to SpeedScraps at 10/25/2011 08:38:00 PM
Reply all
Reply to author
Forward
0 new messages