Dw20.exe Error Windows 10
Raina Giorno
I know it is the software as I built the system from scrach (more than once to avoid this issued). What I learned is everything was working fine until I updated to 09. AS SOON AS IT WAS UPDATED AND RESTARTED THE ERROR APPEARED. I have seen other forms on this matter, but haven't seen resolution from the vendor. Can anyone advise on how this is being addressed? Any feedback would be greatly appreciated as this is very annoying to me and my family.
Thanks for the feedback, but shouldn't we expect more from BitDefender? Disabling a MS product doesn't seem like a solve but merely an alternative around the issue. Why is this throwing the error once it was installed? I am really not comfortable in editing my registry (for obvious reasons) but this products "bug: is requiring me to do that..... Shouldn't we expect more from the vendor?
Try this go to start,my computer,double click on the icon of your hard disk probably called c:,open the windows folder,prefetch now search if you find an entry that has Dw20.exe in the name. If present delete it.
I tried what you said and it still doesn't stop the error from happening. I guess I'll just have to get in the habit of shutting down Windows Live messenger first, before I restart or shutdown my PC. The error doesn't seem to do any harm to the computer or files...more of an annoyance. Thanks for your input though!
I would like to know the progress done about this error. I've been reading everywhere about it and started annoying me because everywhere it said it's either a problem relative to MS2003 or a virus/malware, when in fact it was due to Bitdefender Security suite 2009.
And during the time the issue is fixed, I would like for a moderator to post a link to download the kit for the 2008 version since that one didn't create any problems, but which unfortunately I don't have it anymore (didn't think i'll need it).
I don't even want to start about how much trouble this has caused me, because i built a computer from scratch, fresh OS install and at some point this error surfaced. I think I reinstalled the OS 3 times, 3 different versions going from Vista64 to XP 64 to XP32 only to find it persisted. In the end I just learned to live with it. Enough of that though...
Downloaded the update and the problem is still there. I agree, BD is trying to pass-the-buck on this problem to Microsoft when in fact, it's really BD itself. As mentioned above, the only way I see the problem disappear is by exiting Windows Live Messenger first before I shutdown/reboot my computer.
I'm still in my trial period of BD 2009 but if the problem isn't fixed soon, I'll be purchasing the latest Norton, CA, Panda, Zone Alarm product instead. I may lose some PC resources with the other products compared to what I saved with BD, but they were quick about patches and updates compared to what I see from BD.
Please do this press the windows button together with r now type eventvwr press enter. Open the system and application logbook and look for any error entries that are logged. Double click on that entry and copy and paste or make a screenshot of it and post it in your next reply.
Now I wouldn't want to appear talking out of disrespect, but I do believe that the people working to fix this problem can recreate the situation without having customers giving more information that it has been already given. You only need to have the latest Live Messenger Installed, and also the 2009 version of Bitdefender (Internet security, maybe others as well) and keep your Live Messenger opened when you restart/shutdown. I tried it on 3 different OS on my computer as well as another 2 computers in the house. Same issue appears.
Besides this annoying thing I also got the problem, that my taskbar (running Win XP Pro with Windows Blinds in use) sometimes comes up being too big. I know it sounds strange, but icons in taskbar is bigger than normal and taskbar height is bigger than normal. Uninstalling Internet Security solves both problems.
Well, I looked for it on the site, couldn't find anything. That's why I'd like to ask again for someone (if possible a guy working for BD) to point to a place where we could find the 2008 version.
this problem occur to me also. i am on windows xp media center with sp3. this error occur due to conflict with windows live messenger......for short it is a problem of bitdefender programming. i hope they fix it soon. i will sum my experience with this problem.
Well we all know that this bug seems not to be fix or difficult to fix. Because this bug appearad when bg2009 released and still goin on. i know the solution. Untill they fix em all i uninstalled it (bd2009) than i begin to use other av softwares which are trials
This is only a user forum. You should contact BitDefender by using liveassistance. Select technical support. You need to specify that the problem only happens on a 64 bit version of BitDefender 2009 products. The more information you provide and more people report it it's easier for BitDefender to fix it.
The problem here is absolute of a general type, because a lot of people have the exact same problem with DW20.exe besides all the other problems i the 2009-version. And I have to correct you, when you claims, that the problem only happens on a 64 bit version of BD 2009 - in fact a lot of people have mentioned the exact same problem in the 32-bit-versions.
What all the users really need is some serious information about 1. when is a new released out 2. what has been fixed in the new release and 3. What is left that still needs to be fixed. From nearly all other vendors of software this is standard-informations, but apparently BD dont care. Earlier I have recommended BD to a lot of friends and people I know, but this time BD has released a new product that is far from matur.e to release and now I really regret having recommended people to buy this particular product. A lot of them have had a lot of troubles with the 2009-versions and that is so bad. So I urge you to report back to BD technical staff yourself, instead of trying to correct users, who are only trying to get BD going on correcting obvious failures in BD-products. Tnx in advance.
On all the computers office 2003 or 2007 is installed. The same for windows messenger.If you see the replies in this topic (almost) everybody does have a 64 bit windows version. Ok, you are right that I didn't had to post only 64 bit but look at this entire topic more people have 64 bit version.
Opps this bug also for 32 bit version so i use win xp home sp-3 / 32 bit. (i dont use ms office) Even i sent my logs to bitdefender assistance with bd tools. With reference to my long process i can easily say that this is not a regular problem. it needs new release and new engine. So im encyription has got unstable behaviors and effects full system.
Just to let you know, I have XP Professional 32bit SP2. I used Bitdefender Internet Security 2008 without any problems. A few days ago I upgraded to 2009 and the problems began. One of the problems is the error described here (DR20.exe when shutting down), another one is that often Bitdefender gives me the message "could not start bitdefender service, restart windows". After a restart it sometimes works, and sometimes it doesn't (same message). Or bdagent.exe and seccenter.exe errors when shutting down,.... I did a complete uninstall (also used Bitdefender uninstall tool) before installing it. I just downloaded the latest version again and installed it again, I'l let you guys know if it worked.
Especially the "could not start"-error is a serious one, because it is hardly noticable (only a slightly different taskbar icon - which might be hidden after a while as well). That way my system is completely unprotected until I notice the icon in the taskbar.
I feel Bitdefender is not taking this problem seriously enough, based on what I read in this forum. The fact that this is "only a user forum" should not stop Bitdefender from doing something about the problems that many users report. It highly surprises me that we are asked to contact product support. That would only give Bitdefender a lot of extra work? I myself am not willing to spend hours sending email about a know problem...
As i said before it causes system crash than i uninstalled bd is 2009 and i just used other av trials. it really bothers me because i advice this product to my friends without any hesitate but now they abuse me.
Installing the latest (Dutch) version did not resolve the DR20.exe problem. I did not get the 'could not start Bitdefender services' problem (yet!), and the other exe errors when shutting down did not appear (only DR20.exe). But now I have another strange phenomenom, suddenly the Bitdefender scanbar appeared in the middle of my screen (I did not enable it!) at startup, and I can not show the Bitdefender main window anymore (desktop shortcut or systemtray rightclick do nothing). I can show the window with some basic settings, and this screen tells me the scanbar is not enabled (but it's there !!). I can remove the scanbar (rightclick on it) but the main Bitdefender window still will not appear. So, what's next ? I believe they released this product way too soon, it's not nearly as solid as 2008, and a virsuscanner must be reliable above all. I'll be looking at other products again.
To update: all my home computers have the Dutch version installed of BitDefender. The build that I use on all computers is 12.0.10.3. 1 pc has BitDefender Total Security 2009 and the 2 others have BitDefender Internet Security 2009 installed.
No I did not try the suggestions, because they involve disabling (parts of) programs that are working fine. This is a problem in Bitdefender. I find it strange that instead of solving their problem, Bitdefender suggests that I disable other software. It is like a car-radio manufacturer asking me to buy another car because their radio does not work in my car...