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Osman Briseno
Xbox Live was offline for nearly seven hours on Tuesday, July 2, according to Down Detector. The outage has been resolved, and we've been able to play games and log in without issue for several hours.
During the outage, gamers trying to use their Xbox were met with error messages. Without Xbox Live, they were unable to use online services like YouTube or even play ostensibly offline games like Skyrim or Minecraft.
Some users found a workaround wherein they went into the Network Settings and told the Xbox to go offline. They could then go back online, sign into apps like Netflix, and play some offline games, but that is no longer required.
Xbox and Microsoft have not commented on the outage other than that it was happening and that the company is investigating the issue. The Xbox Support X account's last message said, "Users should no longer be encountering issues," without explaining what caused them. More than 12 hours later, there's been no additional comment from Microsoft.
While reporting into Down Detector peaked around 38,000 reports close to 12 PM Pacific, the service has seen a steady 10,000+ reports up to now.
The Xbox Support subredditis flooded with posts regarding the outage.
One redditor is claiming with some network settings workarounds you can get offline games working and apps like YouTube and Spotify. It requires you to sign in offline. A different user confirmed this in a different post. If only Reddit users looked at what's already been posted.
The company has listed the issue as a major issue. "You may not be able to sign-in to your Xbox profile, may be disconnected while signed in, or have other related problems. Features that require sign-in like most games, apps and social activity won't be available."
Take this with a grain of troll, but we have seen users on X claiming that they are playing Xbox. One user claimed he was playing Destiny and using Discord on his Xbox. Probably a troll.
I'm on the West Coast of the United States, and for the most part this will only affect kids on summer break but on the east coast, people are starting to get off work and I imagine they want a little gaming break.
Although, one Reddit user reminded us that about a decade ago, there was a group of hackers calling themselves the Lizard Squad who used DDoS attacks to take down Xbox Live among a number of other services throughout 2014.
We've seen tons of posts from players who want to play games like Skyrim, Minecraft (assuming they're not in servers) or even sports titles like EA's FC2024 or 2K's NBA2K24 which aren't accessible because of the connectivity issue.
Someone claiming to be an Xbox Rep on Down Detector said this, "Xbox Rep This outage is giving our tech team a hard time. We are looking at a resolve to the issue in about 3 hours. Sorry for the wait and your paitence (sic) in our team."
We're seeing reports from people that they're able to get on and play games. It's unclear what regions are getting server access back. One Redditor who posted on the Xbox subreddit appears to be from Ohio.
We're certain it's frustrating seeing people post that they're able to jump on now and claiming that the service is back up. It's looking like it's spotty regarding who does and does not currently have access to Xbox Live.
As of this writing, Down Detector finally dipped down under 10,000 outage reports and is hovering around 7,000. Still no small shakes but less than the 10,000 reports that it was receiving the last two or three hours.
The main Xbox account which had reposted the Xbox Support post about the issue has scrubbed that repost. Otherwise, officially, Xbox has not made any new statements about the issue. The Xbox Status page still lists a major outage with a pending resolution.
We're more than 12 hours removed from Xbox Live going down, and everything appears to be working perfectly still. We've been playing The First Descendent on Xbox Series X without issue, and reports indicate that popular games like Call of Duty and Fortnite are working fine.
We can officially close the case on the great Xbox Live outage of 2024 and call it a day. However, despite almost every tech and gaming publication on the web's best efforts (us included), Microsoft has yet to comment on what happened (outside of the X post informing everyone that things were working late last night). It would be nice to put this all to bed with a reason things went wrong, but that might be wishful thinking on our part.
When you can kick back and watch a movie, the last thing you want to worry about is Netflix not working. However, there are plenty of reasons why Netflix won't load, with common culprits ranging from Netflix server issues to internet connection problems.
Before discussing any potential causes for the Netflix app not working, whether that's because it doesn't load or crashes randomly, we have to discuss one essential first step you should take: checking whether Netflix has any running issues. If Netflix is down, there's nothing you can do to fix the problem.
Other websites that can help you figure out if others are having Netflix issues in your area include Downdetector and IsItDownRightNow. If everything checks out and there's nothing wrong with Netflix, the technical problem is likely on your end.
It has happened to all of us: one of your favorite apps suddenly starts crashing every time you try to use it. Now you're wondering why Netflix keeps kicking you out. After the initial panic has worn off, you can take a few steps to rectify the problem, but it depends on your device.
Smartphone users should start by force-stopping the Netflix app. If it still doesn't work, try turning your phone off and on again. And if it still doesn't work, you will need to delete the app and reinstall it from the app store. The same methodology applies if you're using a set-top streaming box.
If you're using Netflix on your smart TV, you might be unable to delete the app. Instead, try signing out of Netflix on your Smart TV, clear the cache, and sign in again. Or, if you're using the Netflix app on Windows, try disabling your antivirus software. Many security suites interfere with the service. If you are still getting kicked off of Netflix, keep reading for other troubleshooting processes to try.
Netflix error code 12001 is caused by outdated data on your device. You need to refresh the data to get the Netflix app working again. But how do you refresh the data? Well, there are a few ways to do it.
First, try turning your device off and then back on again. Yes, the magic trick that gets devices and software working. Ensure your device is turned off completely, then turn it back on again and try Netflix.
In 2016, Netflix finally started offering users a way to download content to watch offline. This means you can load up on TV shows and movies before a long journey or if you're traveling to an area with poor internet coverage. Unfortunately, this feature doesn't always work flawlessly. If you're struggling to download content, there are a few steps you can take.
Secondly, make sure you're running at least Android 4.4.2 or iOS 8, have the most up-to-date version of the Netflix app, and have enough storage on your phone. You'll also need the latest software versions for your Windows 10 or Windows 11 computer, Amazon Fire tablet, or Chromebook.
You can take some simple troubleshooting steps to try and fix the problem. For example, try restarting the app, restarting your device, and restarting your home network. Try checking your internet connection with a web page or other application to determine if it is a connection issue on your streaming device.
Make sure you close any existing Netflix sessions by going to the app switcher, swiping up on the Netflix app, and then relaunching Netflix. You will need to re-enter your login credentials. If this doesn't work, you should also try reinstalling the Netflix app.
Netflix offers tiered price plans, and the number of people who can watch Netflix simultaneously depends on which one you choose. The top plan is limited to four people, but you can add up to two extra members who don't live with you.
If you see a message that reads, "Your Netflix account is in use on another device. Please stop playing on other devices to continue" or "Too many people are using your account right now," this is your problem.
You can kick off others using your Netflix account by terminating all existing sessions by going to Account > Settings > Sign out of all devices. This can take up to ten minutes to process.
For a less drastic solution, you can see who is using your Netflix account by going to Account > Settings > Recent device streaming activity to see a list of current sessions. The list will help you identify which users are online. You might be able to persuade one of them to log off.
The obvious solution here is to reset your password. In the future, use a password manager to prevent you from incorrectly entering passwords. Password managers are easy to organize, help you keep track of your passwords, and, importantly, use strong and unique passwords for each service.
However, it's worth checking your email inbox before you hit the reset button. Something more sinister might be at play. The Netflix login credentials of unsuspecting users trade hands for insignificant amounts of money on the dark web. They're often bought by people who cannot create a Netflix account in their own country.
If Netflix sees suspicious login behavior, it will block your account and email you advising you to create a new password. Remember, if your Netflix account has been hacked, you will need to change your password on any other app or service for which you've used the same credentials.
What can you do if Netflix won't load? This issue can arise for multiple reasons, including a loss of interest connection. Fortunately, the troubleshooting tips are the same regardless of the root cause. If you're faced with a spinning red circle stuck on a certain percentage, these are the tips to try:
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