Zoom Update 10004

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Lupita Calvi

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Aug 5, 2024, 12:08:43 AM8/5/24
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Pleasenote that devices running macOS 13 Ventura beta 5 or higher with Zoom desktop client versions 5.11.6 - 5.12.0 may encounter this error when updating the desktop client.

To resolve the issue, visit the Download Center and manually install the newest version of the desktop client.




I know how frustrating this can be for those of you who are unable to install the updates. Please go ahead and try the troubleshooting steps in this article to resolve this error: -us/articles/5719888320269-Zoom-error-code-10004.


I have a 2023 MacBook Pro with an M2 Pro chip. I had the same 10004 problem and found an answer here that worked (with a minor tweak). Go to System Settings; Privacy & security; full disk access; I found us.zoom and zoom. I toggled the dot switches on the right to the right for both . I assume that is ON. After that I was able to initiate an update successfully the first time.


Then when I try your solution for that ("If the installer is not seen on the above location, please add it manually from /System/Library/CoreServices/Installer.app)" to add it manually nothing comes up (see 2nd screenshot). I also tried searching this in my search bar in upper right corner of my screen (don't know the name), nothing comes up either.


Why on earth would I want to give Zoom full disk access when it is owned by a Chinese national who is required to allow the Chinese government access to his servers? I already don't like having to Zoom knowing this. I will continue using the old version if I can't update. I'll just log in via the website.


Great solution, thank you! I spent all day yesterday trying to fix this, with both Zoom Helpdesk (who aren't aware of this solution) and Apple support (who got me to reinstall Ventura, unnecessarily).


I struggled with this issue on my Mac M1 running Ventura as well. Updates all failed. Uninstall worked, but re-installations failed as well. I tried literally dozens of times. The above solution was complex and the instructions never matched what was on my Mac. Finally, I tried copying the installer from my Downloads folder to the desktop, and it installed perfectly with a single prompt to give the installer permission to the file on my desktop.


It is not possible to add the installer to the downloads folder because the possibility is not offered under Ventura. The path is not copyable nor navigable when trying to add the installer to the downloads folder.


Zoom Error Code 10004 occurs when the Zoom application is unable to establish a connection with the Zoom servers. The error is cross-platform, which means it has occurred on all types of devices, including PCs, smartphones, etc. It is related to Proxy, blocking both TCP and SSL with a timeout.


Zoom has become one of the most popular platforms for video conferencing. It has more than thirteen million users worldwide. However, the Zoom application has numerous errors, including connectivity issues and a downed server, among others.


This worked for me on a 2020 iMac running Ventura 13.0.1. Finally, after many months & attempts at updating & constantly getting the same error 10004 message. None of the other solutions worked. Thanks Carla!


I followed your procedures and it did not work. After I had clicked on the Download button, it said zoom wanted to access files in my computer. I clicked Not Allow and it said Install Failed. Then I went through the steps again and clicked Allow. It still said Install Failed. I am running Ventura 13.2.1 on a Macbook Pro. Any help greatly appreciated. I keep getting error message 10004 when I open zoom to start a meeting.


Thank you for your answer to my issue. However when I click on zoom.us there is no option to "show package". Therefore I am unable to proceed with your instructions. Please note that I am on a Mac computer using Ventura 13.2.1.


Zoom is a popular video conferencing software that allows you to host and participate in online meetings and webinars, and chat with your colleagues and friends. However, sometimes you may encounter some errors, such as screen sharing not working or sound not working, etc. These errors can prevent you from using Zoom smoothly.


However, sometimes users encounter an annoying issue right after installation such as error code 10004 Zoom. Don't be concerned if you're having the same issue. In this tutorial, we will explain how to fix this error code 10004 Zoom updates. Keep reading and learn more.


Before we talk about the error code 10004 Zoom fix, let's briefly discuss what error code 10004 Zoom is. Error code 10004 Zoom is an error that users usually encounter when they try to open the Zoom application for the first time after installing it on their computer.


Before trying other fixes, it is important to check the status of your Zoom service. This is critical because if you find that all Zoom services are running fine, the problem may be on your system. You can do this as follows:


As you scroll down, look for the error message, which will be displayed in "red". If all systems are working correctly and are in an operational state, this means that the Zoom server is not causing the 10004 error.


Step 3. If you encounter any network-related obstacles, scroll down the Status screen until you find the Network Troubleshooting option. When you choose this option, Windows will use its diagnostic tools to find and address any issues with your network connection.


AnyViewer is a free remote control software that provides fast and stable remote access. It is available for Windows, iOS, and Android and allows unrestricted connectivity from a wide range of devices. It employs upgraded connection technologies to connect to the best servers automatically, resulting in a faster and smoother remote control experience.


In conclusion, the frustration of encountering the error code 10004 Zoom problem can be effectively resolved by implementing the four proven methods described above. By manually updating Zoom, allowing Zoom to pass through the Windows Defender firewall, clearing Zoom cache and cookies, and reinstalling Zoom, users can fix error code 10004 Zoom. Additionally, explore AnyViewer as a viable Zoom alternative that provides users with advanced remote control capabilities for a quick and easy-to-use experience. With these solutions, participants can perform operations such as remote control smoothly without being limited by faults.


This article will explore possible causes of Zoom Error Code 10004, such as network issues, Zoom server problems, firewall restrictions, auto-update failures, etc., and provide several solutions to fix them.


Just like all other apps that rely on an internet connection to function, Zoom requires stable internet connectivity to work properly. Thus, if your internet connection is slow or unstable at the moment, you may get this error message.


If a third-party application like antivirus software blocks your Zoom client from establishing a connection to its servers, you may face this error. Eliminating such hindrances can stop the error message from appearing.


If you cannot launch your Zoom app after installing it, update the Zoom client manually. Make sure you are using the latest version of the Zoom app. An outdated app can sometimes cause errors. Check for updates in the app store. To install any available updates, do the following:


Corrupt cache files and cookies can cause Zoom to malfunction and display connection issues. Clearing the cache and cookies on your device can help resolve various issues, including Error Code 10004 on Zoom. You can easily clear your Zoom cache and cookies by doing this:


One of the most common causes of Error Code 10004 on Zoom is a poor internet connection. Make sure it is stable and strong to prevent any interruptions during Zoom meetings. You can try switching to a different network or restarting your router to improve your connection. If your internet connection is functioning properly, proceed to inspect your system configurations.


Sometimes, the Zoom Error Code 10004 can occur due to incompatible system settings or outdated software. Ensure your device meets the minimum requirements for running the Zoom application and that all system software is updated. Additionally, check for any conflicting applications that might be causing the error.


If none of the above steps resolve the issue, you can contact Zoom Support for further assistance resolving Error Code 10004. They have a dedicated team of experts who can help troubleshoot the issue and provide you with a solution. They may be able to provide additional troubleshooting steps or help you identify the root cause of the error.


The Zoom app has become one of the most widely used Office software applications, especially during the pandemic. It is still a popular online office tool that eases our lives. But what if you have encountered error code 10004 Zoom when using it? This post from EaseUS will help you solve this error. Read to the end to get all you need for this error!


Verifying the current state of your Zoom app service is crucial since you need to determine what exactly is causing the problem. Even if you discover that Zoom services are operating normally, your system can have issues. These few easy steps are enough to check the service status.


Step 4. To confirm that the organization is not experiencing any problems, scroll down to check the various drop-down choices, including "Zoom Support" and "Zoom Meetings." To view the status, click the "+" button.


You should visit the official website to verify the service status if you are experiencing the error code 10004 Zoom because you could get some useful information by seeing how this service is doing. This process can assist you in determining if the Zoom application of your PC or the firm causes the issue.

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