ottaalbe kerryann nantai
Ranee Wates
Hi guys. The Microsoft Edge is my favorite browser of all times, really, but not when I try to watch netflix or other video streaming services, it always breaks, I have no ideia what to do anymore. Always when I try to play something there's an error and then I need to reload over and over again, sometimes even when I just play the video it stop working when I try to play again. Help me to keep using this best browser that I've ever seen.
I've ever tried to disable hardware acceleration, enable DRM content, install Microsoft Silverlight and a lot of other things, but I didn't get to watch so far without an error I keep receiving these error codes: D7356-7701 and others related. Is there's still something that can be done to really fix theses erros or I just have to be patient and wait for news versions of the browser?
Have new laptop, HDMI seems to work fine, see everything on the TV, moment I start a movie, can see it on laptop but TV screen goes black, sound an subtitles work. Old windows 8 HP also Nvidia (just older) works fine. Netflix says it is a HDCP problem with my HP...? Cant find my Nvidia card on Nvidia since it is an OEM.... Very tiring.... how to I fix this. see other posts but about different equipment an blu ray players... not applicable here.
@RobReeve If you're seeing static or blackouts when you watch Netflix on a Windows computer with multiple monitors, it typically indicates an issue with your primary monitor's refresh rate. Follow the troubleshooting steps below to resolve the issue.
If you only experience this error with one monitor, you may have an HDCP issue. We recommend contacting the monitor manufacturer for more assistance, or leaving the device disconnected while streaming.
My r7 370k GPU crashes while im watching netlflix or hulu. I can watch videos on youtube without a problem, and games work fine as well. It is reading a code 12 error code when I view the device in device manager. Anyone have any insight on this problem? thanks in advance
I am sure many of us could offer some advice unfortunately we really need the required information about your system to be able to begin to help and please include what software you are using to view the mentioned streaming services.
sorry for so much time passing for my reply. I usually watch Netflix in the Microsoft edge browser and according to device manager I am using driver version 23.20.15017.3010. let me know if you need any specifications. My BSOD reads system_service_exception and what failed is atikmdag.sys. Hope this of more help. thanks. Additional info: before the windows 10 creators update, my computer ran Netflix with no problems whatsoever.
Have you reported the issue to Microsoft and asked them what they changed and why their browser doesn't work since the creators update? You may want to do that as well as letting AMD know about it, which you still have not if you have not submitted an issue report or opened a support ticket. The links for those are in Radeon Settings, the driver download page or contact page on the AMD website. I have no idea what will fix this. I can only tell you I don't use edge ever, and netflix runs fine for me out of chrome and opera. I watch it all the time. My Windows and browsers are fully up to date. My suggestion would be to try another browser until hopefully MS and AMD figure out a fix. This is certainly not the first I have heard of issues like this. They have come and gone several times over the past couple years. One think you could try, not sure if edge allows this, I know the other browsers do, is to turn off hardware acceleration. This may help until there is a driver or software fix.
that sounds like an app problem. I would report that issue to Netflix as well. If nothing else they may be able to pinpoint where fault is and attack the issue from the other end. These issues can be hardware, driver, app or Windows itself.
Have exactly the same with the same card! Since an interface update they made early 2020.Prime followed the same interface and now has the same issues. But here it freezes, need to reset the pc. After reboot works fine. Seems totaly ramdom, and it is only whilst that dam pop out images from the program cover pops.
I had the error while using my sound card, after switching from the AMD hdmi sound which is to the television I have hooked up. Since then I have also disabled all the hdmi soundports as I use only the optical on my sound card to my stereo, and the usb on my hyperx. This seems to have corrected the problem in total.
Validate with: Run Netflix via edge Browser or native Windows App, Pick a 4k/HDR program, play, press SHFT-CTRL-ALD-D to see diagnostics. Observe resolution is only 1920x1080 instead of 4k. Note that to be able to play in Edge Browser you should in before have also enabled PlayReady via "edge://flags".
The last three lines are the problems. They show there is no HDCP 2.2 support, HDR10 support or 4k support. This is specifically for PlayReady rendering via edge of course, but the Netflix app does of course also use PlayReady.
Its mindboggling now negligent Intel is about this and how Intel does not seem to care about the frustration this creates with customers (ok: with me. Don't want to talk for others). NVidia has HDCP 2.2 status in its control panel.
Of course, Netflix is equally annoying. They also do not have any user information about whether or not HDCP 2.2 is supported. Netflix app/web-page just don't show 4K and HDR logos on the media when it does not detect HDCP 2.2 support.
My suspicion is that HDCP 2.2 with Intel iGPU (even all those 11th/12th gen iGPU with built-in HDMI 2.0!) will not work unless the device manufacturer goes through a lot of additional BIOS/ME work and maybe even other hassles. And seemingly none of the lower cost mini pc vendors has done this. I say this, because beelink for example is also missing the Windows 3D mode setting, and the ak1plus box does not even support HDMI 2.0 18 Gbps solutions, but only the 10Gbps resolution of 3180x2160@60Hz - but then of course without HDR. Aka: all the details of video output that seemingly with Intel iGPU are part of (video) BIOS.
On AMD APU, it looks to me as if this is all only in the AMD driver, and i have not seen any hardware with AMD iGPU that has managed to NOT deliver 3D, 18Gbps or HDR. In fact, motherboards built before Ryzen was out and claimed to support only HDMI 1.4 where later updated in documentation to also support HDMI 2.0, because Ryzen then supported HDMI 2.0 and the pin is just pased from APU to HDMI connector. And i was hoping the same would be true now with 11th/12th gen Intel iGPU. Alas, seemingly not.
I see you mentioned you opened a case and you were promised to get an email that you never received, can you tell me when was the case opened? How did you open this case? For example via email, chat, etc.
These are all day 1 problems of boxes i bought and will return to Amazon unless i get the problem fixed, because i am trying to find a good mini-pc as a HTPC. And as mentioned in the first post, i tried with both the OS/drivers provided by the vendor and then when that did not work with fresh windows install and Intel drivers.
I cannot confirm the behavior with my Intel NUC11TNKv7. Film is "War Machine". The NUC is connected to the HDfury VRROOM > Yamaha AVR HDMI 2.0 > TV HDMI 2.0. The green signal diagnosis below is from the HDfury device.
Which cable do you use to connect your projector? How long is it? I can say that a 10 meters (33 ft) conventional HDMI 2.0 cable mostly will not enable 4K @ 60 Hz RGB/YCbCr 4:4:4 due to signal degradation. I suppose you always use the same cable for all mentioned devices but nevertheless this may have an influence.
SSU report does not seem to like to report version number of drivers it did not install itself, but that was from 12/22, and did not solve the HDCP issue, so i installed the WHQL driver from Intels page. Didn't help either, but is newest non-beta i guess. Just tell me if you want to see output for another driver version.
Had also checked that all device level security was on (TPM, core isolation, bitlocker, secure boot). HDCP service is also running. Kinda running out out of idea what to do randomnly. Some diagnostics frm the HDCP service itself would be peachy.
This should work. However, HDMI cables can be even too short (2 ft). This can lead to interference caused by electromagnetic emissions ("EMI"). Additionally, the complex electronic timing can mismatch (HDCP handshake, handshake repeatability). Keep cables between 2 and 3 meters (6 - 12 ft). I know that the rack interior is less photo worthy then but do you have such a cable for testing purposes? I've noted that you've already tried a direct connection without AVR. But the AVR can even help here to provide a sufficient voltage to the Fiber cable the projector is connected to. Since all other devices work, I don't want to rule out a deficit in the Intel HDMI interface implementation showing up just with your conditions.
As said, i just replace the Intel boxes with AMD boxes, and HDCP 2.2 works, so i have a hard time thinking that my setup hardware could be at fault. Then again, many years back i bought a 3455 Mini PC, and that one needed an EDID emulator to pick up 3D resolutions, so certainly i have some history of unexpected HW weirdness. But this time it is so many different Intel boxes...
I am sure its some weird driver/config/bios stuff. I really wish there was ANY type of software diagnostics for the Intel HDCP system service. There must be several things it is checking, and if any of them fails, HDCP 2.2 will not work, but you can't figure out the root cause. That is bad software.
MUC: That is just reporting the hardware capabilities, but not the successfull or unsuccessfull execution of the HDCP 2.2 protocol with the monitor. Please check the output of edge browsers edge://gpu URL wrt. HDCP 2.2
HDCP support is confirmed by the browser, see my screenshots above.
The photo from the TV shows the signal diagnostics of the HDfury VRROOM on the other end of the HDMI cable. HDCP 2.2 is confirmed here.