species eah.exe crash

[Halim Negadi]

Hello,

On a windows7 64 workstation we just installed we have a crash when species tries to probe the license on our rlm server:
Here the windows log:

Description:
  Stopped working

Problem signature:
  Problem Event Name:    CLR20r3
  Problem Signature 01:    eah.exe
  Problem Signature 02:    1.0.0.0
  Problem Signature 03:    4d714582
  Problem Signature 04:    mscorlib
  Problem Signature 05:    2.0.0.0
  Problem Signature 06:    4a275af7
  Problem Signature 07:    344b
  Problem Signature 08:    15a
  Problem Signature 09:    System.UnauthorizedAccess
  OS Version:    6.1.7600.2.0.0.256.48
  Locale ID:    1033

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Any idea ?

Thank you very much.

Halim Negadi

[Ben Houston]

Hi,

IF you have an RLM license of Species, it should never run EAH.exe.
EAH.exe is only required for node locked licenses.

Well EAH.exe should run but it may be that you are trying to run it
from a network location and in that case Windows blocks *.exe from
running by its default security policy.

I Suspect the issue is that if you do have an RLM license server, the
environemnt variables on the local machine are not setup properly.
Remember it should be RLM_LICENSE = 5053@licenseserver where 5053 is
the port and licenseserver is the name or IP of the machine that has
RLM.exe installed on it.

We have a video here that shows how to set up environment variables:

http://exocortex.com/licensing

On Fri, Dec 13, 2013 at 11:55 AM, Ben Houston <b...@exocortex.com> wrote:
> Hi,
>
> IF you have an RLM license of Species, it should never run EAH.exe.
> EAH.exe is only required for node locked licenses.
>
> Well EAH.exe should run but it may be that you are trying to run it
> from a network location and in that case Windows blocks *.exe from
> running by its default security policy.
>
> I Suspect the issue is that if you do have an RLM license server, the
> environemnt variables on the local machine are not setup properly.
> Remember it should be RLM_LICENSE = 5053@licenseserver where 5053 is
> the port and licenseserver is the name or IP of the machine that has
> RLM.exe installed on it.
>
> We have a video here that shows how to set up environment variables:
>
> http://exocortex.com/licensing

>> --
>>
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>
>
>
> --
> Best regards,
> Ben Houston
> Voice: 613-762-4113 Skype: ben.exocortex Twitter: @exocortexcom
> http://Clara.io - Professional-Grade WebGL-based 3D Content Creation



--
Best regards,
Ben Houston
Voice: 613-762-4113 Skype: ben.exocortex Twitter: @exocortexcom
http://Clara.io - Professional-Grade WebGL-based 3D Content Creation

[Ben Houston]

Hi,

IF you have an RLM license of Species, it should never run EAH.exe.
EAH.exe is only required for node locked licenses.

Well EAH.exe should run but it may be that you are trying to run it
from a network location and in that case Windows blocks *.exe from
running by its default security policy.

I Suspect the issue is that if you do have an RLM license server, the
environemnt variables on the local machine are not setup properly.
Remember it should be RLM_LICENSE = 5053@licenseserver where 5053 is
the port and licenseserver is the name or IP of the machine that has
RLM.exe installed on it.

We have a video here that shows how to set up environment variables:

http://exocortex.com/licensing

On Fri, Dec 13, 2013 at 6:25 AM, Halim Negadi <hne...@gmail.com> wrote:

[Halim Negadi]

Hello Ben,

Apologies for my very late reply, I haven't seen your email.

We will check our license server, since we are on an rlm license, eah.exe shouldn't be triggered right?

Thank you,

Halim.

[Ben Houston]

Hi Halim,

You may have a trial license stuck on your machine. Just go to the equivalent
directory on your local machine and delete the client.lic file:

C:\Users\Ben Houston\Autodesk\Softimage_2014_SP2\Addons\ExocortexSpecies1.5.2