Hi I cannot access the gui anymore is there something I'm missing

[Aarthie Senathirajah]

This site can’t be reached

localhost refused to connect.

Try:

• Checking the connection
• Checking the proxy and the firewall

ERR_CONNECTION_REFUSED

[Aarthie Senathirajah]

Hi I keep clicking on the TPP link and I get the same problem. 

Is there some file that I am missing? 

http://localhost:10401/tpp

Any help would be appreciated

[David Shteynberg]

Hello,

If you could provide some additional information such as: your operating system, which version you installed and relevant configuration during installation, that would be helpful in troubleshooting your issue.  

Thanks!

-David

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[Aarthie Senathirajah]

Hi David, 

Thank you for your reply!

This is my OS 64-bit operating system, x64-based processor

But how do I check what version I have of TPP?

Thank you, 

Aarthie

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[David Shteynberg]

Is this windows, linux, mac?  Which version of the TPP software did you download and install?

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[Aarthie Senathirajah]

Its a windows, 

How do I check which version I have? 

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[Aarthie Senathirajah]

I believe recently downloaded the 6.3.3 but I don't know how to confirm.

[David Shteynberg]

Thank you for that.  Normally you would know the version installed based on the filename of the installer you ran.   Where you installed the TPP there should be a bin directory (default: C:/TPP/bin).   Find this location in Windows Explorer and find the file called tpptray.bat.

Double-click on this script to execute (you will be prompted for administrator credentials, which you have to provide). At this point, if all works you will have a TPP Service Monitor in your Windows tray.  In there you can do a few things like check the version number and control the web server used by the TPP. Click “Start TPP web server” and then your original localhost URL should work.  You can go there by clicking “Open TPP web interface” in the Windows TPP Tray.

 

I hope that works!

Cheers,

-David 

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