Re: Can 39;t Open Pdf File On Android
Mina Delahoussaye
When I open Survey123 on Android I can't open any of my surveys. From the "my surveys" screen all the available surveys ar completely unresponsive to touch. When I try to open up a form from a webmap through the url-scheme it just hangs at the "my surveys" screen as well and doesn't open the form.
It sounds like the issues you are having are related to that device specifically. I have tried to replicate your issue using v2.5.44 on similar devices such as Samsung S6 Android 6.01, Samsung S8 Android 7.0, and even older Samsung S3 Android 4.4, however we do not have a Samsung S6 Android 7.0 to match your device.
I am able to search, download and open surveys created in Connect or Web Designer, as well as opening surveys via URL scheme. Also tested surveys with hundreds of questions and other surveys with Inbox enabled, attachments and media folder files etc. The app is working as expected on the above android devices tested. What is the format of the URL scheme you are using to open the survey in the app, and are you passing in any parameters?
Are you signed into the app (AGOL account) with the same user that downloaded the surveys to device? Have you tried to sign out and back in and then open a survey. Alternatively, sign out, close the app fully from recently open menu, restart device and then open the app and sign in again.
Thanks for the extra information. Was the Survey123 field app working ok on this device before you ran "Samsung's own file-explorer to clean up files". If so, it would appear this tool has corrupted the installation of Survey123 and may have removed required files on the device that are needed. Uninstalling the Survey123 app, restarting the device and then re-installing Survey123 from app store should have resolved the issue however.
Can you uninstall 2.5 again, and try and install the beta 2.7 version from Early Adopter Community - Welcome to our Feedback Community. I would be interested to see if this version works now on that device.
Given it appears the clean up tool you ran has corrupted the installation/device and we are not seeing this issue on other android devices, the best and/or only solution may be to hard reset the device and install Survey123 again.
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