Cannot login to service today?

[Conrad]

I cannot access my account today through the Spanning Sync System Preference. When I went to open the SS SP, I saw that it thought I was not logged in; when I went to re-enter my email address/password, I get:

An unknown error occurred. Please check your network settings.

Anyone else experiencing problems? Any suggestions here?

(Running SS 3.3 (445) on OS X 10.6.8

[Chris Richardson]

I have exactly the same problem

(Running SS 3.3 (445) on OS X 10.6.8) 

[Emili Argilaguet Olesti]

I have the same problem, first my account doesn't work, I have disconnet this and now it's impossible log in my account. I get, an unknown error occurred. Please check your network settings. I also have SS 3.3 (445) on OS X 10.6.8

El divendres 1 de febrer de 2013 20:29:46 UTC+1, Conrad va escriure:

[SusiQ]

Yes I am having  the same problems as you described.  The last time this happened their servers were at fault.
I'm running SS 3.2 and have OS X 10.6.8

[Eric Tipler]

I've also had the same problem since yesterday: "unknown error" and can't sync.

Also running SS 3.3 (445) on OS X 10.6.8

Many thanks for your attention,

Eric

[Chris Richardson]

Exactly the same problem for me

[fangler]

Same problem here.

[Michael Ehrlich]

I'm having the same problem

On Saturday, February 2, 2013 11:22:42 AM UTC-8, SusiQ wrote:

[Barry Woodward]

I just did this and it worked for me...

Go to https://secure.spanningsync.com/osx/3/getcals in your browser. It should say can't verify certificate or some such. Click 'view certificate', then 'trust certificate' - you can open up the window by clicking a triangle on the left and you get a bigger window with three drop downs where you can also select 'always'

Then click OK.

I was then able to go back to the preferences for Spanning Sync and sign in where I couldn't before, and I've just done a sync of contacts and diaries with no problems. However it tells ME that SS will expire in 11 days (which is relative to when I paid my last year's subscription. 

This is disappointing as I kind of thought that although they have decided to can SS it would be left to carry on running for those of us for whom it is still working - which I guess is those of us still running 10.6.8. 

They do say on ss.com that they have ended all new purchases AND RENEWALS but hey! it wouldn't hurt to keep it going for us would it????? 

I'm at a loss as to how to proceed - I currently use Address Book and Contactizer Pro with Google calendars because I have an Android phone. I installed Lion on a partition, but a) Address Book in Lion is crap as it looks like a Filofax and the page won't expand beyond a fixed size so I can't see all my notes and comments and b) when I went to import my contacts to AB (Lion) from an AB Archive (Leopard) to get them up to the iCloud nonsense it mysteriously decided to only important some of them and truncate others, rendering it even more useless. Contactizer Pro currently works OK writing Calendar entries to iCal 'On My Mac' so that SS can sync them to Google, and SS also syncs a 'My Phone' only group of 350/5000 contacts to Google too, but Apple seem to have removed the ability of every other programme including there own to be able to write to Google Calendars - they can only subscribe and view - or Contacts.

Apple are obviously trying to force us to use everything Apple, but until they get better than Android - and also as cheap to have one - that's not a serious option!

[David Madden]

Me too.  Started yesterday I believe?  Hope it won't be long!

(SS 3.3 (445) on OS X 10.6.8

[Sam P]

Exact same issue here.  Began on 2/1/13.

Spanning Sync 3.3 on OS X 10.6.8

Let's hope for a fix ASAP.

On Friday, February 1, 2013 11:29:46 AM UTC-8, Conrad wrote:

[Geoff Hulks]

Morning Guys!

Well, this is some relief to me. I've had the same problem since late on Friday evening (1st). 

Still can't update this morning. Are you still stuck too?

Hopefully, this means the problem is with Google and not us but, if so, I wish they'd get it fixed!

(SS 3.3, OS X 10.6.8)

[Nick Piggott]

+1 from me.

Does anyone have advice for what to do when the service goes dark in June? I can't find any alternative for my situation of having to bridge Outlook 2011/Exchange -> Google Calendars that runs on Mac OS X.

Nick

On Saturday, 2 February 2013 19:22:42 UTC, SusiQ wrote:

[L+A Tschopp]

Same problem !!

Impossible to connect....
What's going on ??
No idea... but it's annoying, to be polite ... :-(

[L+A Tschopp]

Same problem !!

Impossible to connect....
What's going on ??
No idea... but it's annoying, to be polite ... :-(

On 2 fév, 20:22, SusiQ <susanne...@verizon.net> wrote:

[Barry Woodward]

Try going to https://secure.spanningsync.com/osx/3/getcals in your browser. it might put a message up saying the certificate is invalid. Click on View Certificate (bottom left - not just connect anyway) and click the box which says Always Trust Certificate

This cleared the problem for me

Next problem is what to do when my years lease expires in 10 days...

[stephan assem]

same problem. no working sync today.

in the log : *** Connection failed. Error - the server certificate has expired  https://secure.spanningsync.com/osx/2/push

seems to be the reason...

[fort...@gmail.com]

Same on my side, impossible to connect to my google account from any computer with Spanning Sync since friday morning... A very annoying issue. Since i appears that we are several with the same problem it should be a common problem.. I am still under OS 10.6.8.

Nicolas

[Ian Mashiter]

same problem can't connect.
Get back an "unknown error" message

[evil...@gmail.com]

Same issue. Cannot login at all. It looks like a certificate bug because if I set my computers date to 2012, it allows me to login. The sync still fails after the fact though.

[Catherine]

Same problem.

On Friday, February 1, 2013 2:29:46 PM UTC-5, Conrad wrote:

[Nick Piggott]

It looks like the server cert on secure.spanningsync.com expired on Friday 1st February, so is preventing any connections.

Let's hope they get a new cert issued, otherwise that will be a premature end to the service.

Nick

[Crowley Chiropractic Clinic]

For over a week now!

same stats, same results

Does Google really need to own the entire world to make $$ off of it?

On Friday, February 1, 2013 2:29:46 PM UTC-5, Conrad wrote:

[Conrad]

I just tried to sync and succeeded. Looks like things are back up again.

[fort...@gmail.com]

Yes, I confirm that too, it started again just today this morning in Europe.

Nicolas

[Byron Shaheen]

Hi everyone! We're very sorry for the recent outage with Spanning
Sync. We were actually moving the SSL certificate and it took much
longer than we anticipated. Everything has been up and running again,
so you should be all set. Again, we're very sorry for the
inconvenience this may have caused anyone.

Please let me know if you have any questions.

Thanks,

Byron

---
Byron Shaheen
byron....@spanningsync.com
http://spanningsync.com