Entourage > iCal > Google: free/busy/tentative lost

[Dustin]

Hey there...

Love Spanning Sync and especially so that I can get my work calendar
on Google... but I'm also new to Spanning Sync and have noticed
something is lost when getting the Entourage information.

I am not sure at what point the information is lost (Entourage > iCal
is my guess) but is there any way to maintain this status?

The situation for me is that in my group if I am going to be out of
the office or at another office for the day we send out an 'All-day,
Time: Free' event to the others on the team... unfortunately by the
time this gets to Google Calendar it is marked as 'busy'...
essentially making my public free/busy time broken. :(

Any way to work with this? Any thoughts on allowing Spanning Sync to
sync with Entourage rather than going through iCal?

Thanks - and love the product!!
-Dustin

[cwood]

Dustin-

I'd like to gather some additional information from you. Could you do
me a favor and capture some log data? If so, do this:

* In a Terminal window (in /Applications), type this (followed by a
return):
defaults write com.spanningsync logging_level 3
* Create an all-day, "free" event in Entourage
* Sync it to Google using Spanning Sync
* Verify that it exhibits the incorrect behavior on your team's free/
busy view of your calendar
* Create a Spanning Sync problem report (Advanced > Create report)
* Send it to sup...@spanningsync.com along with the exact title and
date/time of the event, and a note referencing this conversation so
they'll know to send it to me

Thanks,
Charlie