Google Errors 500 for over a week

[Todd Dube]

anyone else getting error 500s for over a week?

I'm using two mac, and google apps calendar. SS user for two years...

Thanks
Todd

[cwood]

Todd-

We've seen sporadic micro-outages this weekend, but nothing that's
affected anyone for as long as yours. HTTP 500 errors come straight
from Google, and mean that something on their side went wrong. They
often crop up for individual users for a few minutes or maybe an hour,
but almost never for a day or more.

Please create a problem report and send it to me
(charli...@spanningsync.com) so I can see what API calls are
failing for your account and report those to the Calendar API team.

Thanks,
Charlie

[jc]

I have been getting "unknown errors" from Google for over a week too.
I did send a problem report. I hope it will be figured out soon!

On Dec 19, 5:25 pm, cwood <charlie.w...@gmail.com> wrote:
> Todd-
>
> We've seen sporadic micro-outages this weekend, but nothing that's
> affected anyone for as long as yours. HTTP 500 errors come straight
> from Google, and mean that something on their side went wrong. They
> often crop up for individual users for a few minutes or maybe an hour,
> but almost never for a day or more.
>
> Please create a problem report and send it to me

> (charlie.w...@spanningsync.com) so I can see what API calls are

[ToddW]

I am also receiving this error message for at least a week. I have
multiple calendars which I sync with Google and have isolated it to 1
of the calendars. Charlie, expect an email from me with my log
file

[cwood]

Thanks to everyone who's sent in problem reports. We've been in
contact with Google about the problem and they've isolated it on their
end. They're involving their engineering staff to find a fix, but I
imagine it may take a few days given the holidays.

I'll post updates here when we get more information.

Thanks,
Charlie

[D]

i too have been getting this one for about 2 or three weeks

--*** Server returned fatal error: * Google returned an unrecognized
response code (500) while trying to get events.
Body: Internal Error
URI: http://www.google.com/calendar/feeds/94.................

it turns out to be only on one of my multiple google calendars
very much looking forward to the fix

[cwood]

Thanks for the data point. My engineering contact at Google says he's
found the problem and they're working on a fix, but I think they're
pretty light on stuff during the holidays. Some suers who've reported
this have since told us that the problem cleared itself up. Hopefully
either that will happen or the Google folks will get back from their
vacations and take care of it.

Thanks,
Charlie

[cwood]

I just heard back from Google, and they've found the problem. It's
caused by a security update they applied a few weeks ago. As soon as
their holiday code freeze lifts they'll be implementing a fix.

Thanks,
Charlie

[Jon]

Hi Charlie,

Any update? I'm still experiencing this problem (since December 18).
Any word from your contact on when the holiday code freeze lifts?

Jon

[Phinizy Percy Jr]

Thanks for the heads up!

--

You received this message because you are subscribed to the Google Groups "Spanning Sync" group.
To post to this group, send email to spanni...@googlegroups.com.
To unsubscribe from this group, send email to spanningsync...@googlegroups.com.
For more options, visit this group at http://groups.google.com/group/spanningsync?hl=en.

--
Phinizy Percy Jr
New Orleans, Louisiana
shoo...@gmail.com

[Zach]

I'm entering my third week of NO SYNCING thanks to an Error 500.

What's the latest?

-Zach

[byron.shaheen]

We haven't heard anything else since Charlie posted the last update.
We're hoping since the holidays are over, Google will implement the
fix soon.

Thanks everyone for your patience!

-Byron

---
Byron Shaheen
byron....@spanningsync.com
http://spanningsync.com

[Elouise Kelly]

Hi Everyone

I have been having the same problem for at least three weeks as well.
Byron has been great in responding to my queries, just a pity google
were not able to fix it sooner. Anyway I too look forward to a fix
(just did a sync now and I am still getting the "google reported an
unknown error" message). Please can folks post a message when the
problem has been resolved.

Thanks

Elouise

On Jan 6, 2:16 am, "byron.shaheen" <byron.shah...@gmail.com> wrote:
> We haven't heard anything else since Charlie posted the last update.
> We're hoping since the holidays are over, Google will implement the
> fix soon.
>
> Thanks everyone for your patience!
>
> -Byron
>
> ---
> Byron Shaheen

> byron.shah...@spanningsync.comhttp://spanningsync.com

[Chia-kai Liu]

Hi, I get error 500s more than a month. Could you help me?

On Dec 20 2009, 9:25 am, cwood <charlie.w...@gmail.com> wrote:
> Todd-
>
> We've seen sporadic micro-outages this weekend, but nothing that's
> affected anyone for as long as yours. HTTP 500 errors come straight
> from Google, and mean that something on their side went wrong. They
> often crop up for individual users for a few minutes or maybe an hour,
> but almost never for a day or more.
>
> Please create a problem report and send it to me

> (charlie.w...@spanningsync.com) so I can see what API calls are

[jc]

Hello
I am not getting the error 500 anymore...however I still haven't had a
successful sync. I can't generate an error message log because now
the it is trying to sync, but it never gets anywhere. The applet
stays green and it is either trying to communicate with google or with
data from apple sync services. According to Spanning Sync, my last
sync happened on Dec 15.

Bummer!

On Jan 5, 4:16 pm, "byron.shaheen" <byron.shah...@gmail.com> wrote:
> We haven't heard anything else since Charlie posted the last update.
> We're hoping since the holidays are over, Google will implement the
> fix soon.
>
> Thanks everyone for your patience!
>
> -Byron
>
> ---
> Byron Shaheen

> byron.shah...@spanningsync.comhttp://spanningsync.com

[Larry Hendricks]

jc-- Try doing a "start over" from the Advanced tab of the Spanning
Sync pref pane. Does that help?
--
Larry Hendricks
la...@spanningsync.com
http://spanningsync.com

[yosoykazia]

I am also still getting this message. It has been over three weeks. I
am beyond frustrated as my work/job depends on this service and I pay
for it! What is going on? This is ridiculous!

[Elouise Kelly]

I must say that I share this sense of frustration! I think we have been beyond patient and google now needs to sort this out. I thought that when I purchased this product I was buying a lifetime of convenience not frustration. 

Spanning Sync team please can you get Google to commit to a timeline and resolution for this problem!

Elouise

"I don't like jail, they got the wrong kind of bars in there" - Charles Bukowski

2010/1/11 yosoykazia <yosoy...@gmail.com>

[cwood]

Several of our customers are still experiencing this problem, and we
know how frustrating it is. We're hounding Google for a resolution,
and will report back as soon as we know more.

Thanks,
Charlie

[jc]

I just wanted to let you know that I tried to "start over." Spanning
Sync continues to be in stuck in an"nfinite loop of sync. But at
least it's not giving error messages anymore I suppose.

[Jon]

I concur that this problem is particularly frustrating, and while I
know it's in Google's hands, I have done a bit of digging and have
found some ways the Spanning Sync team might be able to work around it
(hopefully this can be passed on to the engineering team). Spanning
Sync is trying to download events from the Google servers using the
feed. The Google servers choke on requests to the feed that Spanning
Sync makes that look like the following (I've removed some of the
details for my privacy):

http://www.google.com/calendar/feeds/REDA...@group.calendar.google.com/private/full?gsessionid=REDACTED&updated-min=1970-03-17T00:00:00-00:00&max-results=100000

I've noticed that if you change the min from 1970 to 2009, it works
fine (farther back, not so much). So, I would imagine that there may
be a workaround that involves only polling recent events. Has anyone
tried limiting the sync to the past 30 days (I believe Spanning Sync
has such an option)? Spanning Sync team, does this information help
you? This problem really needs a solution, even if it's only a
temporary measure, as this has been happening for nearly a month now.

Jon

[Kazia Shuff]

I tried limiting it to the past 60 and it still failed. then 30 and it still failled... then 20 and still failed. So no such luck changing to only recent events in the application itself. Maybe if the feed is changed in the program code this will work, but nothing the end user can change.

Kazia

[cwood]

I just got an email about this issue from my contact at Google:

> I received an update about the bug earlier today. It looks like our
> engineering team has created a patch for the issue. It should be
> pushed with the next calendar release. I'll need to follow up to find
> out when the next release is.

So that's good news. As soon as I learn when that release will be,
I'll let everyone know.

In the mean time, if you've been affected by this problem please
contact sup...@spanningsync.com so we can extend your Spanning Sync
subscription end date accordingly.

Thanks,
Charlie

On Jan 11, 9:46 pm, Kazia Shuff <yosoyka...@gmail.com> wrote:
> I tried limiting it to the past 60 and it still failed. then 30 and it still failled... then 20 and still failed. So no such luck changing to only recent events in the application itself. Maybe if the feed is changed in the program code this will work, but nothing the end user can change.
>
> Kazia
>
> On Jan 11, 2010, at 8:14 PM, Jon wrote:
>
>
>
> > I concur that this problem is particularly frustrating, and while I
> > know it's in Google's hands, I have done a bit of digging and have
> > found some ways the Spanning Sync team might be able to work around it
> > (hopefully this can be passed on to the engineering team).  Spanning
> > Sync is trying to download events from the Google servers using the
> > feed.  The Google servers choke on requests to the feed that Spanning
> > Sync makes that look like the following (I've removed some of the
> > details for my privacy):
>

> > http://www.google.com/calendar/feeds/REDAC...@group.calendar.google.com/private/full?gsessionid=REDACTED&updated-min=197 0-03-17T00:00:00-00:00&max-results=100000

[Elouise Kelly]

The problem has still not been resolved, just tried syncing after giving it a break since yesterday but still nothing. I thought Google were almost done sorting out?

Elouise

2010/1/12 cwood <charli...@gmail.com>

[byron.shaheen]

Hi Elouise,

Google has resolved the issue, but they haven't updated the service
with the fix yet. It will be done during Googles next service update,
but we're not sure when that will be. We're currently waiting to find
out when it will be done.

Thanks for everyones patience!

-Byron

---
Byron Shaheen
byron....@spanningsync.com
http://spanningsync.com

On Jan 13, 9:08 am, Elouise Kelly <elouise.ke...@gmail.com> wrote:
> The problem has still not been resolved, just tried syncing after giving it
> a break since yesterday but still nothing. I thought Google were almost done
> sorting out?
>
> Elouise
>

> 2010/1/12 cwood <charlie.w...@gmail.com>

>
>
>
> > I just got an email about this issue from my contact at Google:
>
> > > I received an update about the bug earlier today.  It looks like our
> > > engineering team has created a patch for the issue.  It should be
> > > pushed with the next calendar release.  I'll need to follow up to find
> > > out when the next release is.
>
> > So that's good news. As soon as I learn when that release will be,
> > I'll let everyone know.
>
> > In the mean time, if you've been affected by this problem please

> > contact supp...@spanningsync.com so we can extend your Spanning Sync

> > spanningsync...@googlegroups.com<spanningsync%2Bunsubscribe@google groups.com>

> > .
> > > > For more options, visit this group athttp://
> > groups.google.com/group/spanningsync?hl=en.
>
> > --
> > You received this message because you are subscribed to the Google Groups
> > "Spanning Sync" group.
> > To post to this group, send email to spanni...@googlegroups.com.
> > To unsubscribe from this group, send email to

> > spanningsync...@googlegroups.com<spanningsync%2Bunsubscribe@google groups.com>

[Elouise Kelly]

Hi Byron

Have you guys any feedback from Google about when the next service update is going to be? I find it completely unacceptable that we have had this problem from almost the beginning of December and now we have to wait until they do a service update. Where is the customer in all of this? I have paid for a product and service that I am no longer receiving and actually I have now officially run out of patience. 

Can someone please fix this problem or can you refund what I paid for Spanning Sync.

Elouise

2010/1/13 byron.shaheen <byron....@gmail.com>

To unsubscribe from this group, send email to spanningsync...@googlegroups.com.

[uk-fan]

I have the same issue, its basically broken use of spanning sync for
over a month now.

On Jan 19, 11:17 am, Elouise Kelly <elouise.ke...@gmail.com> wrote:
> Hi Byron
>
> Have you guys any feedback from Google about when the next service update is
> going to be? I find it completely unacceptable that we have had this problem
> from almost the beginning of December and now we have to wait until they do
> a service update. Where is the customer in all of this? I have paid for a
> product and service that I am no longer receiving and actually I have now
> officially run out of patience.
>
> Can someone please fix this problem or can you refund what I paid for
> Spanning Sync.
>
> Elouise
>

> 2010/1/13 byron.shaheen <byron.shah...@gmail.com>

>
>
>
> > Hi Elouise,
>
> > Google has resolved the issue, but they haven't updated the service
> > with the fix yet.  It will be done during Googles next service update,
> > but we're not sure when that will be.  We're currently waiting to find
> > out when it will be done.
>
> > Thanks for everyones patience!
>
> > -Byron
>
> > ---
> > Byron Shaheen

> > byron.shah...@spanningsync.com

[Jon Aizen]

Hey folks,

Like many of you, I too find myself no longer able to wait for a solution that doesn't seem to be coming.  Have any users here for an alternate service that they'd recommend?

Thanks,

Jon

To unsubscribe from this group, send email to spanningsync...@googlegroups.com.

[cwood]

Google tells us they've pushed the fixes to their live site, but we're
still hearing from some users that they're seeing the HTTP 500 errors.

If you're still affected, please create a new problem report (Advanced
> Create report) and send it to sup...@spanningsync.com along with a
note referencing this post. We'll compile that data and use it to help
Google find and fix the problem.

Thanks,
Charlie

[Jon Aizen]

The problem remains exactly the same - you can use the emails we've all sent.

Meanwhile - does anyone know of a product that works?

Thanks,
Charlie

--
You received this message because you are subscribed to the Google Groups "Spanning Sync" group.
To post to this group, send email to spanni...@googlegroups.com.
To unsubscribe from this group, send email to spanningsync...@googlegroups.com.

[Elouise Kelly]

If anyone knows of product that actually works, please shout. Almost 2 months later and I am no longer being nice about this. I have now also lost half my contacts through this bad syncing!

Elouise

2010/1/22 Jon Aizen <jona...@gmail.com>

[Jon Aizen]

Hi all,

Just some good news - BusySync seems to work no problem syncing my calendar that Spanning Sync cannot.  My early experiences are good, I'll let you know if there are problems down the line.

So this clearly isn't a Google issue - it has to do with how Spanning Sync is talking to Google.  Too bad they can't resolve it, Spanning Sync was good while it lasted.

Jon

[cwood]

If you're still experiencing this issue (and it sounds like some of
you are), a fresh problem report would be most helpful.

Thanks,
Charlie

On Jan 22, 11:54 am, Jon Aizen <jonai...@gmail.com> wrote:
> Hi all,
>
> Just some good news - BusySync seems to work no problem syncing my calendar
> that Spanning Sync cannot.  My early experiences are good, I'll let you know
> if there are problems down the line.
>
> So this clearly isn't a Google issue - it has to do with how Spanning Sync
> is talking to Google.  Too bad they can't resolve it, Spanning Sync was good
> while it lasted.
>
> Jon
>
>
>
> On Fri, Jan 22, 2010 at 7:11 AM, Jon Aizen <jonai...@gmail.com> wrote:
> > The problem remains exactly the same - you can use the emails we've all
> > sent.
>
> > Meanwhile - does anyone know of a product that works?
>

> > On Fri, Jan 22, 2010 at 5:10 AM, cwood <charlie.w...@gmail.com> wrote:
>
> >> Google tells us they've pushed the fixes to their live site, but we're
> >> still hearing from some users that they're seeing the HTTP 500 errors.
>
> >> If you're still affected, please create a new problem report (Advanced

> >> > Create report) and send it to supp...@spanningsync.com along with a

> >> note referencing this post. We'll compile that data and use it to help
> >> Google find and fix the problem.
>
> >> Thanks,
> >> Charlie
>
> >> --
> >> You received this message because you are subscribed to the Google Groups
> >> "Spanning Sync" group.
> >> To post to this group, send email to spanni...@googlegroups.com.
> >> To unsubscribe from this group, send email to

> >> spanningsync...@googlegroups.com<spanningsync%2Bunsubscribe@google groups.com>

[elouis...@gmail.com]

I've already sent you one a little earlier.
Sent from my BlackBerry® wireless device

To unsubscribe from this group, send email to spanningsync...@googlegroups.com.

[Jon Aizen]

Charlie,

There's really no need for a fresh report - the error message is completely identical.  I even gave you guys technical details about how you could consider working around their issue.

Patience is at an end here.  Too bad, I liked Spanning Sync.

Jon

To unsubscribe from this group, send email to spanningsync...@googlegroups.com.

[cwood]

We've just applied a patch to our live servers that we believe works
around Google's bug. If you've been affected by this problem, please
try syncing again. Any better?

Thanks,
Charlie

[ToddW]

The fix worked for me! Thanks! No more 5000 Google errors in the
log and the sync works fine.

[cwood]

Great--thanks for following up.

Regards,
Charlie

[Elouise Kelly]

Hi Everyone

There does seems to be some light at the end of the tunnel. I've just had a successful sync and spanning sync seems to be back to where it's meant to be! Wonderful!
Elouise

2010/1/24 cwood <charli...@gmail.com>

--
You received this message because you are subscribed to the Google Groups "Spanning Sync" group.
To post to this group, send email to spanni...@googlegroups.com.

To unsubscribe from this group, send email to spanningsync...@googlegroups.com.

[cwood]

Elouise-

I'm glad to hear that. Thanks for sending in a report. It helped us
isolate and work around the problem. Please let me know if you have
any questions or run into any problems.

Thanks,
Charlie

On Jan 24, 8:41 am, Elouise Kelly <elouise.ke...@gmail.com> wrote:
> Hi Everyone
>
> There does seems to be some light at the end of the tunnel. I've just had a
> successful sync and spanning sync seems to be back to where it's meant to
> be! Wonderful!
> Elouise
>

> 2010/1/24 cwood <charlie.w...@gmail.com>

>
>
>
> > Great--thanks for following up.
>
> > Regards,
> > Charlie
>
> > On Jan 23, 8:42 pm, ToddW <twein...@yahoo.com> wrote:
> > > The fix worked for me!   Thanks!   No more 5000 Google errors in the
> > > log and the sync works fine.
>
> > > On Jan 23, 10:12 am, cwood <charlie.w...@gmail.com> wrote:
>
> > > > We've just applied a patch to our live servers that we believe works
> > > > around Google's bug. If you've been affected by this problem, please
> > > > try syncing again. Any better?
>
> > > > Thanks,
> > > > Charlie
>
> > --
> > You received this message because you are subscribed to the Google Groups
> > "Spanning Sync" group.
> > To post to this group, send email to spanni...@googlegroups.com.
> > To unsubscribe from this group, send email to

> > spanningsync...@googlegroups.com<spanningsync%2Bunsubscribe@google groups.com>

[elouis...@gmail.com]

Hey Charlie, I will keep a close eye and let you know if anything changes. Thanks to you, Byron and the rest of the team for persevering!

Sent from my BlackBerry® wireless device

-----Original Message-----
From: cwood <charli...@gmail.com>
Date: Sun, 24 Jan 2010 11:11:29
To: Spanning Sync<spanni...@googlegroups.com>
Subject: [Spanning Sync] Re: Google Errors 500 for over a week

To unsubscribe from this group, send email to spanningsync...@googlegroups.com.

[jc]

Yay thank you! The new fix worked for me! I am very happy and now
won't be wondering which end is up in my crazy daily schedule :)