Intuit Proseries 2017 Browser Not Supported
Gaynelle Beltramo
How does one change the default browser in Proseries from "e" to one that is reliable? Even Microsoft doesn't support "e" anymore. Remember, they have "Edge" now. Come on Intuit - get with the program!
@Firehead - I've wondered the same thing - thanks for asking. Maybe someone from Intuit will read this and respond - hello AshleyatIntuit?. I get frustrated trying to read Alerts with script errors always popping up.
So while ProSeries uses Internet Explorer (IE) in the background to run certain functionality, here is a Microsoft article on troubleshooting script errors. -us/help/308260/how-to-troubleshoot-script-errors-in-internet-explor...
Common interference like AV or other 3rd party applications can cause this, you can try temp disabling AV the next time you go to read one of the alerts, or excluding proseries and/or adding to trusted sites to see if that changes your experience.
Try Google Chrome. They are listed as an IRS supported browser as are Safari and Mozilla. Microsoft Edge is not listed and Explorer is listed but the compatibility view is not supported. These listings are for businesses but that you are having trouble with Edge and Explorer makes the possibility of that's being the problem very likely.
Thanks for your quick reply. We were using Internet Explorer 11 without any problems up until late last evening. That browser is still our default and Customer Service told us ProSeries 2019 should work with either Internet Explorer 11 or Microsoft Edge. If all else fails, I'll try installing Chrome.
I recently returned to ProSeries from a CHEAP program. I last prepared returns under ProSeries for TY2017. I have about 5-6 returns to finish for TY2019 and would like to do them in ProSeries because the CHEAP program can't handle complex returns.
Secondly you'll need to go thru EFIN Verification to ensure you submit documentation that proves your EFIN is yours. These steps can be found here: -articles/help/register-your-efin-with-intuit-before-e-f...
I've tried to do the EFIN verification through ProSeries, but I think I hit a glitch. It looks like I have to start completely over with the IRS as ProSeries mentions providing 3 documents, which I recall from my original EFIN registration I can only get from the IRS.
When I log into the IRS E-services application I get part way through the process and keep getting "...logged out for security reasons...". This has happened twice, I have no idea what's wrong in my application. Any ideas?
So yes you must submit one of the documents outlined in that article. From IRS' eservices page, your Application Summary for your EFIN would be a qualifying document. If you're receiving that logout page from them, i would suggest clearing cache/cookies in your browser, and maybe add the irs.gov website to your list of trusted sites for your browser (you can google how to do that or work with local IT). Once logged in download the doc, and submit that following instructions. If you recently obtained an EFIN (within the last 12 mos or so) you may have a paper document confirmation (EFIN Verification Letter) of EFIN from the IRS which can be scanned and uploaded instead, but again, must be dated within the last 12 mos.
I know I've had issues in the past with browser compatibility. At one point, IRS e-services wanted you to use Internet Explorer. I'd try digging that up (should be available somewhere in the bowels of Win10).
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