Soulseek is not working on my mac

[Yasmine Al-Sahsah]

i have uninstalled and reinstalled the software a few times now because of the amount of crashing it's done in the past two months or so. When I try to open the application, the blue bird closes its wings and turns red and a white page comes up that is unresponsive. Did I accidentally uninstall some sort of plugin I need or something?

[Nir Arbel]

Hi Yasmine,

Which build are you using? Can you try this one?

https://www.dropbox.com/s/jx7790ztbn147ko/SoulseekQt-2017-7-29.dmg?dl=0

[steph...@gmail.com]

Having the same exact problem, trying the link now

thanks everyone!

-S

[steph...@gmail.com]

Didn't work. Suggestions?

[Nir Arbel]

It's hard to say what could be causing it to freeze like that without a crash report or running it under a debugger... one thing I would try is to clear the client configuration by renaming the .SoulseekQt (hidden) folder in your home folder, see if it loads with an empty configuration.

[Nir Arbel]

Oh! It looks like you can get a stack trace for a frozen application by running it in lldb. If you're not sure how to do this I can help via Hangouts/TeamViewer.

1. In a terminal, cd to a folder containing the SoulseekQt.app file from the dmg I linked to.
   
2. lldb SoulseekQt.app
3. In the lldb prompt, type run to start SoulseekQt.
4. When it freezes, press Ctrl+C in the terminal to pause SoulseekQt.
5. Enter thread backtrace all in the lldb prompt.
6. Copy paste everything after the 'thread backtrace all' command and post it here.

[kylede...@gmail.com]

Has anyone figured this out yet @ Soulseek??

[Martin]

Hi,

I have the same issue, but without the blank canvas. The bird goes red and does not come online again.

[corina....@gmail.com]

I have the exact same problem with the latest version of the app on my mac running High Sierra :/

The older version works fine on my old mac with OSX 10.7. though…

[mollya...@gmail.com]

* thread #1, queue = 'com.apple.main-thread', stop reason = EXC_BAD_ACCESS (code=1, address=0x0)

  * frame #0: 0x0000000100dab979 QtGui`QPaintEngine::syncState() + 9

    frame #1: 0x00000001008e1f3d QtWidgets`___lldb_unnamed_symbol6411$$QtWidgets + 45

    frame #2: 0x00000001008e85a9 QtWidgets`___lldb_unnamed_symbol6445$$QtWidgets + 121

    frame #3: 0x00000001006e200d QtWidgets`QTabWidget::paintEvent(QPaintEvent*) + 589

    frame #4: 0x0000000100572dca QtWidgets`QWidget::event(QEvent*) + 2154

    frame #5: 0x0000000100532a4d QtWidgets`QApplicationPrivate::notify_helper(QObject*, QEvent*) + 269

    frame #6: 0x0000000100535392 QtWidgets`QApplication::notify(QObject*, QEvent*) + 5906

    frame #7: 0x00000001012d65c4 QtCore`QCoreApplication::notifyInternal2(QObject*, QEvent*) + 164

    frame #8: 0x000000010056c60b QtWidgets`QWidgetPrivate::drawWidget(QPaintDevice*, QRegion const&, QPoint const&, int, QPainter*, QWidgetBackingStore*) + 3467

    frame #9: 0x000000010056ce38 QtWidgets`QWidgetPrivate::paintSiblingsRecursive(QPaintDevice*, QList<QObject*> const&, int, QRegion const&, QPoint const&, int, QPainter*, QWidgetBackingStore*) + 1192

    frame #10: 0x000000010056c8b0 QtWidgets`QWidgetPrivate::drawWidget(QPaintDevice*, QRegion const&, QPoint const&, int, QPainter*, QWidgetBackingStore*) + 4144

    frame #11: 0x000000010056ce38 QtWidgets`QWidgetPrivate::paintSiblingsRecursive(QPaintDevice*, QList<QObject*> const&, int, QRegion const&, QPoint const&, int, QPainter*, QWidgetBackingStore*) + 1192

    frame #12: 0x000000010056ccc6 QtWidgets`QWidgetPrivate::paintSiblingsRecursive(QPaintDevice*, QList<QObject*> const&, int, QRegion const&, QPoint const&, int, QPainter*, QWidgetBackingStore*) + 822

    frame #13: 0x000000010056c8b0 QtWidgets`QWidgetPrivate::drawWidget(QPaintDevice*, QRegion const&, QPoint const&, int, QPainter*, QWidgetBackingStore*) + 4144

    frame #14: 0x00000001005402ee QtWidgets`___lldb_unnamed_symbol100$$QtWidgets + 5038

    frame #15: 0x0000000100572ffc QtWidgets`QWidget::event(QEvent*) + 2716

    frame #16: 0x000000010068499c QtWidgets`QMainWindow::event(QEvent*) + 1660

    frame #17: 0x0000000100532a4d QtWidgets`QApplicationPrivate::notify_helper(QObject*, QEvent*) + 269

    frame #18: 0x0000000100535392 QtWidgets`QApplication::notify(QObject*, QEvent*) + 5906

    frame #19: 0x00000001012d65c4 QtCore`QCoreApplication::notifyInternal2(QObject*, QEvent*) + 164

    frame #20: 0x00000001012d71f8 QtCore`QCoreApplicationPrivate::sendPostedEvents(QObject*, int, QThreadData*) + 600

    frame #21: 0x0000000101e25f4e libqcocoa.dylib`___lldb_unnamed_symbol466$$libqcocoa.dylib + 190

    frame #22: 0x00007fff34675467 CoreFoundation`__CFRUNLOOP_IS_CALLING_OUT_TO_AN_OBSERVER_CALLBACK_FUNCTION__ + 23

    frame #23: 0x00007fff3467538f CoreFoundation`__CFRunLoopDoObservers + 527

    frame #24: 0x00007fff34657141 CoreFoundation`CFRunLoopRunSpecific + 385

    frame #25: 0x00007fff3393fd96 HIToolbox`RunCurrentEventLoopInMode + 286

    frame #26: 0x00007fff3393fa0f HIToolbox`ReceiveNextEventCommon + 366

    frame #27: 0x00007fff3393f884 HIToolbox`_BlockUntilNextEventMatchingListInModeWithFilter + 64

    frame #28: 0x00007fff31bf2a73 AppKit`_DPSNextEvent + 2085

    frame #29: 0x00007fff32388e34 AppKit`-[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 3044

    frame #30: 0x00007fff31be7885 AppKit`-[NSApplication run] + 764

    frame #31: 0x0000000101e256bf libqcocoa.dylib`___lldb_unnamed_symbol460$$libqcocoa.dylib + 2143

    frame #32: 0x00000001012d29d1 QtCore`QEventLoop::exec(QFlags<QEventLoop::ProcessEventsFlag>) + 401

    frame #33: 0x00000001012d6c35 QtCore`QCoreApplication::exec() + 341

    frame #34: 0x0000000100005487 SoulseekQt`main + 3959

    frame #35: 0x00007fff5c96d015 libdyld.dylib`start + 1

  thread #2

    frame #0: 0x00007fff5cabe292 libsystem_kernel.dylib`__workq_kernreturn + 10

    frame #1: 0x00007fff5cc8520e libsystem_pthread.dylib`_pthread_wqthread + 1552

    frame #2: 0x00007fff5cc84be9 libsystem_pthread.dylib`start_wqthread + 13

  thread #3

    frame #0: 0x00007fff5cabe292 libsystem_kernel.dylib`__workq_kernreturn + 10

    frame #1: 0x00007fff5cc8520e libsystem_pthread.dylib`_pthread_wqthread + 1552

    frame #2: 0x00007fff5cc84be9 libsystem_pthread.dylib`start_wqthread + 13

  thread #5

    frame #0: 0x00007fff5cabe292 libsystem_kernel.dylib`__workq_kernreturn + 10

    frame #1: 0x00007fff5cc85009 libsystem_pthread.dylib`_pthread_wqthread + 1035

    frame #2: 0x00007fff5cc84be9 libsystem_pthread.dylib`start_wqthread + 13

  thread #6

    frame #0: 0x00007fff5cabe292 libsystem_kernel.dylib`__workq_kernreturn + 10

    frame #1: 0x00007fff5cc8520e libsystem_pthread.dylib`_pthread_wqthread + 1552

    frame #2: 0x00007fff5cc84be9 libsystem_pthread.dylib`start_wqthread + 13

  thread #7

    frame #0: 0x00007fff5cabe292 libsystem_kernel.dylib`__workq_kernreturn + 10

    frame #1: 0x00007fff5cc85009 libsystem_pthread.dylib`_pthread_wqthread + 1035

    frame #2: 0x00007fff5cc84be9 libsystem_pthread.dylib`start_wqthread + 13

  thread #8, name = 'com.apple.CFSocket.private'

    frame #0: 0x00007fff5cabdcfa libsystem_kernel.dylib`__select + 10

    frame #1: 0x00007fff346928db CoreFoundation`__CFSocketManager + 635

    frame #2: 0x00007fff5cc85661 libsystem_pthread.dylib`_pthread_body + 340

    frame #3: 0x00007fff5cc8550d libsystem_pthread.dylib`_pthread_start + 377

    frame #4: 0x00007fff5cc84bf9 libsystem_pthread.dylib`thread_start + 13

  thread #9, name = 'Qt bearer thread'

    frame #0: 0x00007fff5cabf0a2 libsystem_kernel.dylib`poll + 10

    frame #1: 0x0000000101327ac0 QtCore`qt_safe_poll(pollfd*, unsigned int, timespec const*) + 112

    frame #2: 0x00000001013294a5 QtCore`QEventDispatcherUNIX::processEvents(QFlags<QEventLoop::ProcessEventsFlag>) + 885

    frame #3: 0x00000001012d29d1 QtCore`QEventLoop::exec(QFlags<QEventLoop::ProcessEventsFlag>) + 401

    frame #4: 0x0000000101115f7e QtCore`QThread::exec() + 110

    frame #5: 0x000000010111990a QtCore`___lldb_unnamed_symbol268$$QtCore + 362

    frame #6: 0x00007fff5cc85661 libsystem_pthread.dylib`_pthread_body + 340

    frame #7: 0x00007fff5cc8550d libsystem_pthread.dylib`_pthread_start + 377

    frame #8: 0x00007fff5cc84bf9 libsystem_pthread.dylib`thread_start + 13

  thread #10, name = 'QScanThread'

    frame #0: 0x00007fff5cab4246 libsystem_kernel.dylib`semaphore_wait_trap + 10

    frame #1: 0x00007fff5c9438e3 libdispatch.dylib`_dispatch_sema4_wait + 16

    frame #2: 0x00007fff5c93b9c9 libdispatch.dylib`_dispatch_semaphore_wait_slow + 101

    frame #3: 0x00007fff362909fd CoreWLAN`-[CWInterface(Private) scanForNetworksWithChannels:ssidList:legacyScanSSID:includeHiddenNetworks:mergedScanResults:maxAge:maxMissCount:maxWakeCount:maxAutoJoinCount:waitForWiFi:waitForBluetooth:priority:error:] + 527

    frame #4: 0x00007fff36289c40 CoreWLAN`-[CWInterface scanForNetworksWithName:includeHidden:error:] + 64

    frame #5: 0x00000001085312f9 libqcorewlanbearer.dylib`___lldb_unnamed_symbol70$$libqcorewlanbearer.dylib + 217

    frame #6: 0x000000010111990a QtCore`___lldb_unnamed_symbol268$$QtCore + 362

    frame #7: 0x00007fff5cc85661 libsystem_pthread.dylib`_pthread_body + 340

    frame #8: 0x00007fff5cc8550d libsystem_pthread.dylib`_pthread_start + 377

    frame #9: 0x00007fff5cc84bf9 libsystem_pthread.dylib`thread_start + 13

  thread #11, name = 'QThread'

    frame #0: 0x00007fff5cabf0a2 libsystem_kernel.dylib`poll + 10

    frame #1: 0x000000010026083f SoulseekQt`receivedata + 111

    frame #2: 0x000000010025c55b SoulseekQt`upnpDiscoverDevices + 1483

    frame #3: 0x000000010025caec SoulseekQt`upnpDiscover + 60

    frame #4: 0x000000010017aafc SoulseekQt`ThreadedServices::init() + 268

    frame #5: 0x00000001013006fc QtCore`QObject::event(QEvent*) + 156

    frame #6: 0x0000000100532a4d QtWidgets`QApplicationPrivate::notify_helper(QObject*, QEvent*) + 269

    frame #7: 0x0000000100535392 QtWidgets`QApplication::notify(QObject*, QEvent*) + 5906

    frame #8: 0x00000001012d65c4 QtCore`QCoreApplication::notifyInternal2(QObject*, QEvent*) + 164

    frame #9: 0x00000001012d71f8 QtCore`QCoreApplicationPrivate::sendPostedEvents(QObject*, int, QThreadData*) + 600

    frame #10: 0x0000000101329179 QtCore`QEventDispatcherUNIX::processEvents(QFlags<QEventLoop::ProcessEventsFlag>) + 73

    frame #11: 0x00000001012d29d1 QtCore`QEventLoop::exec(QFlags<QEventLoop::ProcessEventsFlag>) + 401

    frame #12: 0x0000000101115f7e QtCore`QThread::exec() + 110

    frame #13: 0x000000010111990a QtCore`___lldb_unnamed_symbol268$$QtCore + 362

    frame #14: 0x00007fff5cc85661 libsystem_pthread.dylib`_pthread_body + 340

    frame #15: 0x00007fff5cc8550d libsystem_pthread.dylib`_pthread_start + 377

    frame #16: 0x00007fff5cc84bf9 libsystem_pthread.dylib`thread_start + 13

  thread #12, name = 'QThread'

    frame #0: 0x00007fff5cabd256 libsystem_kernel.dylib`__getattrlist + 10

    frame #1: 0x00007fff4861b627 CoreServicesInternal`corePropertyProviderPrepareValues(__CFURL const*, __FileCache*, __CFString const* const*, void const**, long, void const*, __CFError**) + 571

    frame #2: 0x00007fff4861b39e CoreServicesInternal`prepareValuesForBitmap(__CFURL const*, __FileCache*, _FilePropertyBitmap*, __CFError**) + 312

    frame #3: 0x00007fff48618bab CoreServicesInternal`_FSURLCopyResourcePropertyForKeyInternal(__CFURL const*, __CFString const*, void*, void*, __CFError**, unsigned char) + 214

    frame #4: 0x00007fff3463c3eb CoreFoundation`CFURLCopyResourcePropertyForKey + 283

    frame #5: 0x000000010126f9cc QtCore`___lldb_unnamed_symbol1622$$QtCore + 172

    frame #6: 0x000000010126e000 QtCore`___lldb_unnamed_symbol1614$$QtCore + 624

    frame #7: 0x0000000101212ef1 QtCore`QFileInfo::isHidden() const + 81

    frame #8: 0x000000010120aef6 QtCore`___lldb_unnamed_symbol1009$$QtCore + 422

    frame #9: 0x000000010120a7d8 QtCore`___lldb_unnamed_symbol1006$$QtCore + 1080

    frame #10: 0x000000010120b7d5 QtCore`QDirIterator::next() + 21

    frame #11: 0x0000000101205d93 QtCore`___lldb_unnamed_symbol986$$QtCore + 115

    frame #12: 0x0000000101200c79 QtCore`QDir::entryInfoList(QStringList const&, QFlags<QDir::Filter>, QFlags<QDir::SortFlag>) const + 201

    frame #13: 0x0000000101200b9c QtCore`QDir::entryInfoList(QFlags<QDir::Filter>, QFlags<QDir::SortFlag>) const + 28

    frame #14: 0x00000001000e0de5 SoulseekQt`FileScanner::scanFolder(QString, QString, std::__1::set<QString, std::__1::less<QString>, std::__1::allocator<QString> >&) + 325

    frame #15: 0x00000001000e0ef1 SoulseekQt`FileScanner::scanFolder(QString, QString, std::__1::set<QString, std::__1::less<QString>, std::__1::allocator<QString> >&) + 593

    frame #16: 0x00000001000e0ef1 SoulseekQt`FileScanner::scanFolder(QString, QString, std::__1::set<QString, std::__1::less<QString>, std::__1::allocator<QString> >&) + 593

    frame #17: 0x00000001000e0ef1 SoulseekQt`FileScanner::scanFolder(QString, QString, std::__1::set<QString, std::__1::less<QString>, std::__1::allocator<QString> >&) + 593

    frame #18: 0x00000001000e0ef1 SoulseekQt`FileScanner::scanFolder(QString, QString, std::__1::set<QString, std::__1::less<QString>, std::__1::allocator<QString> >&) + 593

    frame #19: 0x00000001000e0ef1 SoulseekQt`FileScanner::scanFolder(QString, QString, std::__1::set<QString, std::__1::less<QString>, std::__1::allocator<QString> >&) + 593

    frame #20: 0x00000001000e0ef1 SoulseekQt`FileScanner::scanFolder(QString, QString, std::__1::set<QString, std::__1::less<QString>, std::__1::allocator<QString> >&) + 593

    frame #21: 0x00000001000e0a2f SoulseekQt`FileScanner::scanFolders(QStringList) + 223

    frame #22: 0x000000010024e867 SoulseekQt`___lldb_unnamed_symbol919$$SoulseekQt + 471

    frame #23: 0x00000001013006fc QtCore`QObject::event(QEvent*) + 156

    frame #24: 0x0000000100532a4d QtWidgets`QApplicationPrivate::notify_helper(QObject*, QEvent*) + 269

    frame #25: 0x0000000100535392 QtWidgets`QApplication::notify(QObject*, QEvent*) + 5906

    frame #26: 0x00000001012d65c4 QtCore`QCoreApplication::notifyInternal2(QObject*, QEvent*) + 164

    frame #27: 0x00000001012d71f8 QtCore`QCoreApplicationPrivate::sendPostedEvents(QObject*, int, QThreadData*) + 600

    frame #28: 0x0000000101329179 QtCore`QEventDispatcherUNIX::processEvents(QFlags<QEventLoop::ProcessEventsFlag>) + 73

    frame #29: 0x00000001012d29d1 QtCore`QEventLoop::exec(QFlags<QEventLoop::ProcessEventsFlag>) + 401

    frame #30: 0x0000000101115f7e QtCore`QThread::exec() + 110

    frame #31: 0x000000010111990a QtCore`___lldb_unnamed_symbol268$$QtCore + 362

    frame #32: 0x00007fff5cc85661 libsystem_pthread.dylib`_pthread_body + 340

    frame #33: 0x00007fff5cc8550d libsystem_pthread.dylib`_pthread_start + 377

    frame #34: 0x00007fff5cc84bf9 libsystem_pthread.dylib`thread_start + 13

  thread #13, name = 'Thread (pooled)'

    frame #0: 0x00007fff5cabda1e libsystem_kernel.dylib`__psynch_cvwait + 10

    frame #1: 0x00007fff5cc86589 libsystem_pthread.dylib`_pthread_cond_wait + 732

    frame #2: 0x000000010111b0ef QtCore`___lldb_unnamed_symbol278$$QtCore + 287

    frame #3: 0x000000010111af2b QtCore`___lldb_unnamed_symbol277$$QtCore + 43

    frame #4: 0x000000010111adf2 QtCore`QWaitCondition::wait(QMutex*, unsigned long) + 162

    frame #5: 0x000000010111699e QtCore`___lldb_unnamed_symbol245$$QtCore + 574

    frame #6: 0x000000010111990a QtCore`___lldb_unnamed_symbol268$$QtCore + 362

    frame #7: 0x00007fff5cc85661 libsystem_pthread.dylib`_pthread_body + 340

    frame #8: 0x00007fff5cc8550d libsystem_pthread.dylib`_pthread_start + 377

    frame #9: 0x00007fff5cc84bf9 libsystem_pthread.dylib`thread_start + 13

[Amandeep Virk]

did you ever resolve this?