Unlimited Data Virgin Mobile

[Jodee Bouman]

SoI used to have a samsung s10 and it was alright when using data, slow at times but usable. I now have a S21 and I've used smart switch so all my stuff is the same, but my data is terrible, ontop of it overheating. what am I doing wrong? the data days LTE and it jumps from 1 bar to 3 every couple seconds but usually stays at 1-2. what should my ideal settings be for my data to work, without my phone overheating without having to charge my phone 8 times a day cus it's wasting the battery? I was so excited for the upgrade and it's been absolutely trash. I don't know what to do.

You will see 2 tabs along the top, Since last charge and Last seven days. Each tabs will show your app Battery usage. Look for the high usage apps, I would then ask myself, do I need that app or do I have access via the browser. Most times, the answer is easy.

I just switched from lucky mobile to virgin plus. I had no issues with lucky mobile's internet connection, i only switched to virgin plus coz they have better deals (or so i thought) . Since i started using virgin plus which was just a few days ago, my internet connection has been so slow and even randomly stops working. I want actions to be done. You guys have to resolve this issue! I don't understand why both virgin plus and lucky mobile are under bell but one serves better than the other.

HELP! I am on the virgin mobile network and all of a sudden today when trying to go on safari or any other apps that use internet i keep getting an error that reads, "Could Not Activate Cellular data network"

Same here - noticed it for the first time yesterday....problem is with 3G; WiFi, messaging, calling are all functioning properly. Seemed to coincide with the last IOS update, but could be just coincidental. Also having trouble accessing my VM account via mobile, for what it's worth; and, for whatever reason, can't seem to be able to drag & drop tracks from my iTunes library onto the iPhone (?!).......

Hi Chris -- no, I hadn't tried that, I'll have a look, thanks.....though I just spoke with a VM rep a little while ago, who said something to the effect of it being a VM network-update issue that's affecting the iPhones only (d'oh). So apparently they know about it...

Same problems here -- and they seemed to start around the time I was getting recent notifications from VM that they were performing a "system update." I tried to update the Data Profile as mentioned above, but as soon as I see the "Starting Service Update" message, it's immediately followed by a "Service Update Failed" pop-up.

I could be wrong, but it appears we may have to just wait for VM to figure this out....I read somewhere else that it is somehow related to Apple's most recent IOS update, and therefore presumably the problem occurred because VM's own system update didn't properly mesh....(?)

I am having the exact same problem, mine also started on Feb. 9th. I have called Virgin Mobile 7 times now since this issue they keep giving me the same BS turn off phone then turn back on. Nope didn't do anything. So then they give me this mumbo jumbo about a nation wide network data outage. Yet my brother's iPhone 4S ALSO on the virgin mobile network works just fine, no data problems at all. They keep telling me the outage is scheduled to be fixed within the next 24 hours. It has been 8 days now. Nothing has changed. I've even called and spoke to a manager, he gave me the same BS.

They seriously need to fix this issue as the iPhone is pretty useless without data. I am even further outraged because in a few days my new month starts and they are going to charge me $30 for 300 minutes talk, and unlimited text but NO data. A plan which should cost something like $10-15. They keep telling me I will be reimbursed for the time I have not been able to use data but they can't even quote me an amount until the issue has been resolved. I feel a free month would suffice, not having data is a major hindrance. If someone finds a solution to this PLEASE share it with me as I am with my wit's end with speaking to Virgin Mobile customer service.

Had the same problem that started the first of Feb. Tried everything that was recommended but nothing worked. I finally broke down and called VM last night and they were aware of the issue. The CSR was able to look up the problem and pull out a "trouble shooting" guide which consisted of them updating my account which took about 10 minutes. Once completed she had me complete the "Update the Data Profile" from the "Device Management" procedure and it worked. My advice to those of you who still have the problem is call VM now as they have details of the issue and materials available for their CSRs to fix the issue. A 15 minute call is all that was needed.

I just received a text from VM to call their customer support line about the data problem. I was on the phone with them for about 30 minutes (and was sent to a second customer service rep as they escalated it up the chain). The first rep had me shut off my Wi-Fi to check changes he had made, then had me try the "Update Data Profile" (where you call ##873283# from your phone). It kept saying the update failed. The second rep told me to try the profile update with Wi-Fi on, and it worked. (Maybe just doing that without any input from VM would have fixed things?)

As it turns out, part of last month's VM "upgrade" involved the porting of VM's iPhone tech support over to Apple Care. Obviously the transition didn't go so well; a few reps I spoke to did not appear to have been properly prepped in advance, which would seem to account for the various problems that iPhone users experienced. Similar situation last summer when the iPhone was first offered through VM; activating the phone was unusually problematic. Even now, you can't just swap an existing Virgin phone for an iPhone yourself from the VM website; you still have to call in and let a live advisor handle it for you. All this for a device that won't print (unless it's to an AirPrinter), quickly transfer media files (unless it's through slow-as-molasses iTunes), direct-download music, etc etc. Meanwhile within an hour of activating the Samsung (without assistance), I was doing all of the above. Hmmm......yes, Apple turns out superb products, nevertheless, making things more difficult for users all for the sake of preserving a proprietary business model can have a real downside.

first of all in cellular data network tab see that your apn name is filled correctly when thats done turn on cellular data if it shows that it could active cellular data network , then go to seetings and turn on airplane mode for 5 - 10 sec (make sure your cellular data is turned on when you turn on airplane mode) now disable airplane mode and wait till internet symbol (E or 3G) comes on top , when it comes try assenging the net and i m sure net will work as this technique worked for me. Hope i helped you ?

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Hey,

Hoping someone here can help me or an O2 support expert can assist.

I was a trouble free Virgin mobile customer a few weeks ago, but then our mobile network accounts were moved to O2. We were assured this would be seamless.

Last Monday afternoon the data on my phone and my daughters stopped working at the same time. We called O2 who advised that as we had been out of the country the previous week, the migration had failed and we would now need new SIMs.

The new SIMs arrived yesterday. We installed them, followed instructions provided to restart etc, still no data. Called O2 again who said that they now needed to do a 'SIM swap' on the back-end. They asked for the serial numbers of our new SIMs. The agent said that they would initiate the SIM swap for both phones and that we should restart after 24 hours and data would work.

This afternoon (24 hours later) we restarted our phones. Nothing. We called O2 again. The agent said that she still needed to change some settings. She said she would do this and that we should restart after 2 hours. I waited two and a half hours, restarted - nothing. No data. I tried calling back but got a message saying that customer support had closed at 6pm.

I am beyond frustrated. Have spent over two hours on the phone to three different agents, all of whom promise that the thing they are going to do, will fix the problem.

I'm sure O2 are aware that young people like my daughter depend entirely on internet-mediated services for communication with their friends and other when they are out - and so away from Wifi. She does not use text or phone and so this is a major problem for her from a safety and security point of view.

Devices are:

Android Samsung Galaxy A41

Apple 12 mini

Grateful for any help or pointers ...

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